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1.6
  • Customers like
    • Selection11
    • Website8
    • Initial prices7
  • Customers don't like
    • Hidden costs18
    • Fraudulant representation17
    • Customer service12

  • Jul 25
  • Flowers / Florist
  • Littleton, Colorado
  • Proflowers Serenity
  • 8
  • REVIEW RATING 4/5

I ordered the Serenity bouquet and paid an additional $30.00 for the upgraded bouquet for a funeral. When I saw the bouquet, I was totally embarrassed and ashamed. I paid $98.00 for these flowers. First of all, the description for the standard bouquet called for 9 white roses, the bouquet had seven. It called for 7 white spray roses and there were none. The $30.00 extra for an upgraded bouquet... Read more

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Waste of time and money. Twice i have ordered from them and twice i have been burned. Delivery service is fedx and once it leaves their hands they have no control over order. Deliveries are late, after normal business hours. Web site offers expidited delivery but its not bold enough to notice. They also dont state the estimated late delivery times. Wasted money. Add comment

After debating what to send a recently profound ex, I decided to give proflower a call. Whilst the customer service agent was very polite their selection was slim. After spending almost an hour on the phone I still could not make arrangements to send a poison ivy bush to my ex...Please Pro Flowers, Put a little pep in your step.... Add comment

  • Jun 28
  • Flowers / Florist
  • Birthday Flowers
  • 24
  • REVIEW RATING 4/5

I ordered a special arrangement for my mother's 90th birthday to be delivered the day before. ProFlowers did NOT deliver as promised (although they charged me for the "extra weekend delivery service"). I received an email from ProFlowers the day AFTER the promised delivery day - the day of her birthday - saying they could not deliver my original order and asking me to select an alternative... Read more

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  • Jun 25
  • Flowers / Florist
  • Rochester, New York
  • Flowers
  • 13
  • REVIEW RATING 3/5

I sent a bouquet to my daughter-in-law as a surprise, but I was the one surprised when I arrived at her house and found a very dinky bouquet instead of the one promised on the picture. ProFlowers , perhaps you need to find new florists or new pictures in order to be more honest. I have sent flowers through ProFlowers as Mother's Day gifts, Birthday gifts, Anniversary gifts, and just saying I... Read more

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  • Jun 21
  • Flowers / Florist
  • San Diego, California
  • Flower Arrangement
  • 13
  • REVIEW RATING 3/5

Ordered flower arrangement for my anniversary as i was on travel. I ordered on Friday for Sunday delivery and paided additional to get the sunday delivery. Pro flowers took the order and sent a confirmation on the delivery date. Comes my anniversary and then they send an email stating they can not deliver and please pick a new date. No option to cancel. No appology. No discount. Then *** me I... Read more

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  • Jun 10
  • Flowers / Florist
  • Miami, Florida
  • Mothers Day Flowers
  • 26
  • REVIEW RATING 4/5

On May 06, 2015 I order flowers for my mom since Mother's Day was approaching. On Mother's Day turns out that no flowers where delivered, when I called to confront them about it they said that some situation had accured that supposedly someone got into the account and tried to edit the order. Witch is completely ridicules because no one ever called. The gentlemen said he would cancel the order... Read more

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  • May 26
  • Flowers / Florist
  • San Francisco, California
  • Birthday Flowers
  • 29
  • REVIEW RATING 3/5

Ordered flowers for 85th birthday for mother in law got a notice that the flowers were delivered at 4:05 called mother in law at 6:30 they had not been delivered called pro flowers customer service rep came up with a great story that she had called the florist and they will be delivered on the florist drive home. You pay extra to have flowers delivered in a specific date and all the other fees it... Read more

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Ordered two dozen roses. They arrived but began to wilt after one day. Very disappointed . Add comment

  • May 16
  • Flowers / Florist
  • Indian Head, Maryland
  • Mothers Day Flowers
  • 43
  • REVIEW RATING 4/5

I recently ordered a bouquet of flowers from proflowers for Mother's day. The stock photo was breathtaking and I knew my Mom would love my choice. WELL, the flowers that were delivered was the most pitiful arrangement i ever saw. They looked nothing like the photo, i mean nothing. Oh, and the free chocolates, never made it. I contacted their customer support. Although i was issued a refund,... Read more

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