I ordered an arrangment of flowers on a Sunday for a funeral Monday afternoon(the time of the funeral had not been set until late Saturday). Monday morning at 9:30 (the funeral was at 1:00), I was contacted by Pro Flowers telling me they do not service the area I ordered the flowers for, although the website fully indicated they id. They claimed they had been working on a solution. I explained that they were putting me in a huge bind because 8 other people were expecting that these flowers would be at the funeral. I asked to speak to the supervisor and was put on hold. I was told the supervisor was busy but they would try again to find a florist". I told the lady on the phone that I would expect an update shortly/. 45 minutes later I was called by the supervisor and told they had called the florist in the area and they couldn't help me?. So I stated that if I called the nearby florists that they would tell me they couldn't help then I would know that they hadn't tried and I would file a complaint". I run a retail store and know you should take care of your customers?. The very first florists I called was very helpful and made a very pretty arrangement;. The supervisor told me that they would deliver my flowers to one of the family member's homes for up to 50% off if they didn't live in that area?. The family does live in the area and so that was not possible,. The supervisor acted like she was doing me a favor by telling me I would get a full refund. 1283ed6
 Comments (3) |
| 1. Written by proredpc on March 11, 2012 from san diego, california, US We're sorry to hear that you had a bad experience with out service. That's not typical. But if you received poor customer service when your order had a problem, that's definitely not acceptable and not how we train our agents. If you still haven't gotten this issue resolved to your satisfaction, please give me a call at 866--526-9426 -Steve |
| 2. Written by Jamie on March 9, 2012 from lafayette, tennessee, US I do not live in the town the flowers were sent to and it was a Sunday so other florist were closed. I have worked for small businesses all my life and do support them when I can. I actually run a very large retailer business and understand also that any business needs support. |
| 3. Written by jamie on February 9, 2012 from aurora, indiana, US If you run or own a retail store, why wouldn't you support fellow small business owners and buy direct from them? |
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| Comments on Gave me a hard time, during a very hard time. | |
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