Pissed Consumer - Proflowers/ezsvr scam

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Proflowers/ezsvr scam

May 25, 2008

proflowers complaint

This crummy company offered a coupon while completing an order on ProFlowers.com. They apparently were able to get my account number via ProFlowers website. I have been charged 3 times without my authoritization. I think it is pretty poor of ProFlowers to be affiliated/endorsing this horrible scam! I am in the process of contacting PoorFlowers.com as well as track down this company to straighten out this entire mess. I would think companies would not associate themselves with other companies such as this Easy Saver Rewards. Then to find out that the rewards company only gives 20% off of the regular price of items even confirms their goals...SCAM..SCAM...SCAM!

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Comments (4)

1. Written by ritsu, on 05-08-2008 23:53

Hi Margaret. Your affiliation with Easy Saver Rewards is costing you money. You hand out $15 and get some bad will in return. Oh wait, actually you own Easy Saver and are benefiting from the scam.

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2. Written by Proflowers Scammed, on 07-07-2008 07:10

It's a deceptive and malicious practice but after researching Proflowers it seems this is nothing new to them. Nor are class action law suits.

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3. Written by Marc Weiner, on 20-06-2008 07:54

I thought ProFlower's response was hog wash... stating that the terms and conditions are validated by users is like saying consumers wwhom buy flowers have to read print in less than 9 pt. and understand legalese in order to accomplish ordering of flowers. Margaret's letter is a shameless excuse to allow the exchange of financial information to third part "rewards" organizations is nothing short of stating "Buyer Beware." I will curtail any purchases from Proflower's for their poor choice and selection of EZSVR and now for Margarets silly response to consumer complaints and the companies hiding behind small print legalese that has no business being part of a financial transaction to send flowers to Mom. Shame on you and your company Margaret!

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4. Written by Margaret from ProFlowers, on 13-06-2008 17:43

As an employee of ProFlowers, I thought I would take the opportunity to try to clarify our Easy Saver program and the enrollment process. After a customer makes a purchase on our site, we offer them the opportunity to sign up with Easy Saver Rewards, a partner program which offers our customers a multitude of discounts and services. As an incentive to try the program, we offer customers a $15 gift code which can be used on our site.

In order to sign up for the program and receive the coupon, the customer needs to enter their email address and zip code to confirm their acceptance of the terms and conditions. Within the terms directly to the left of the "accept" button are clearly stated, both the enrollment process and the charge of the program. We always encourage our customers to provide feedback on making this process clearer as our goals are not to have customers entered in a program that they do not wish to be in. Cancelling is very simple; customers can call 1-800-355-1837 if they no longer wish to be part of the service.

ProFlowers takes our customers and their concerns very seriously. We hope that customers reading this email will understand that we are not acting in a malicious manner in which these posts reflect.

Thank you.

Margaret Klimen

ProFlowers

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