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I ordered a bouquet for a special occasion and it was delivered on time. The order was for UNDER $40.00 but the charge to my credit card is $81.95!!! OUTRAGEOUS! I will, of course, pay my credit card bill but I will NOT deal with ProFlowers ever again. I have used the...
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#1137489
I have both sent and received flowers using pro flowers several times over the years. The quality of their flowers range from ok to terrible. To their credit, I have complained when the flowers were terrible and received a credit and one time replacement flowers. But I...
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#1127138
Sent small rose bush in container for Mothers Day arrived dead...advised Pro flowers and did not get back to me......Just ordered flowers for daughters anniversary....advised agent of last situation and did say would send new replacement This time I was at the end of...
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2.6
#1081243
Proflowers - ***SELLS YOUR PERSONAL INFO***
1/1

Proflowers - ***SELLS YOUR PERSONAL INFO***

Proflowers
#1128340
1.0
Details
Ordered a flower arrangement for a funeral on 11/8/17 at 10:43am. By 1:43pm I had 2 insurance companies calling me soliciting life insurance because ProFlowers SOLD MY INFORMATION. *** you ProFlowers!!!!
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Proflowers - Refund

Proflowers
#1053031
1.7
Details
I ordered flowers from here two weeks ago. My order was delivered late so I receive an email that I was gone receive a refund. Well it's been two weeks and I still haven't received my refund. I called twice they give me the run around every time. Then they tell me that I was suppose to get a call and never did.
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Proflowers - *** em

Proflowers
#1051293
1.0
Details
I tried to order some flowers for a friends birthday i type down everything and when it comes time to confirm the order the site tells me the address is invalid even tho it was right well as if that wasnt a problem they still took the $80 out of my account so outta money and theyre not even gonna deliver them. Yea *** em.
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Advertised vs Delivered
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Value for money
Website

Proflowers - 1/2 bouquet buds died

Proflowers
#1048845
2.5
Details
Lilies opened beautifully. Iris buds drie and dropped. Customer service replaced next dsy but agent off shore and very difficult to understand!!
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
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Price Affordability
Product or Service Quality
Staff
Style and Design
Turnaround Time
Value for money
Website
I ordered flowers for a coworker on 7/7/17 to be delivered same day. Yesterday (7/12/17) I received notice to contact them regarding my order. It was never delivered! When I spoke with customer service, they gave the standard robotic apology and offered me 20% off and...
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Anonymous
Anonymous

That happened to me a couple of years ago, I have used another flower service since then.

1.2
I liked
  • Absolutely disgusted
I didn't like
  • Stealing by not refunding for no service until you contact them
  • Attuide of the people
  • Customer service
#1073653
I was furious while writing my initial review but my point with my complaint is that I was on the phone for an hour with some foreigner who could not understand me and who I could not understand. The company reduced the initial shipping charge after I continually...
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1.0
#1068910
I purchased a Groupon for ProFlowers for $20 but it stated it was a $40 value. It tried to expire less than 60 days after the purchase but I called to order over the phone instead. Online ordering was not very clear in the way of costs and it said my coupon expired...
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1.0
#1068583
I sent flowers on Mother's Day for my mom, as I was out of town. Two days later, I stopped at my Mom's house and saw the flowers which Pro Flowers charged me $96 to deliver. It was the most pathetic, ridiculous and disgusting flower "arrangement" I have ever seen. I...
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1.0
#1058390
Completely different flowers as those ordered. Flowers were skimpy. I had 2 deliveries within a week (mothers day/birthday). 1st order's vase had a bubble at the bottom which made it wobble. The flowers were nowhere near as pictured. They sent a replacement. 2nd order...
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1.8
#1052653
Flowers never delivered...Proflowers said it was with UPS and out for delivery even though they were supposed to have been delivered YESTERDAY...Proflowers said they still may be delivered. Great! Dead flowers for a gift. They issued a refund, but now I have nothing...
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#1051287

Contact Proflowers

Mailing Address:
ProFlowers
Customer Service 4840 Eastgate Mall
San Diego, CA 92121
Phone:
(800) 580-2913
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Proflowers Products and Services

All Proflowers Products
For three years my daughter has sent me live plants or arrangements from Pro Flowers. All of the plants have died while I followed the instructions to the letter. I called the company and they said these plants would be replaced, but I needed the invoice number, since...
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1.3
I didn't like
  • Quality of all products
#1051267