ProFlowers
ProFlowers Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
ProFlowers has 1.6 star rating based on 401 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Selection, Initial prices, Website.
Cons: Customer service, Hidden costs, Fraudulant representation.Recent recommendations regarding this business are as follows: "Once, Pro flowers has your email, it’s impossible to unsubscribe.", "Don't use this company", "Shop elsewhere", "Get them somewhere else", "Shop at Costco, cheaper and they have fragrance.to flowers".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
ProFlowers has 1.6 star rating based on 401 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Selection, Initial prices, Website.
Cons: Customer service, Hidden costs, Fraudulant representation.Recent recommendations regarding this business are as follows: "Once, Pro flowers has your email, it’s impossible to unsubscribe.", "Don't use this company", "Shop elsewhere", "Get them somewhere else", "Shop at Costco, cheaper and they have fragrance.to flowers".
Most users ask ProFlowers for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
To stop emais to my husband and myself.
User's recommendation: Once, Pro flowers has your email, it’s impossible to unsubscribe.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMissing flowers
- Horrible delivery service no accountability
Preferred solution: Full refund
User's recommendation: Don't use this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy husband sent me roses for our 42nd anniversary. ProFlowers sent THE UGLIEST ROSES EVER! BUYER BEWARE! Shop elsewhere!
- Rip off
Preferred solution: Full refund
User's recommendation: Shop elsewhere
To stop emais to my husband
Needed delivered before 5:30. Still don't have an answer if that's going to happen
Preferred solution: An answer
Never received my flower arrangement
User's recommendation: Get them somewhere else
Not a complete knock against PF , but a thought for future ways to handle deliverys
Horrible flowers
User's recommendation: Shop somewhere else
Great Service
Totally disgusted with last few times flowers were delivered to me.
User's recommendation: Shop at Costco, cheaper and they have fragrance.to flowers
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Savannah, GeorgiaWife's flowers never arrived
Upset about their professionalism
- Products they offer
- No delivery
User's recommendation: Avoid this company
I was sent flowers for Valentines Day they were left on the porch and froze, so they were dead! I called pro flowers I was told they would send new ones the next day. Well nothing it is 9pm next day.
- Did not contact the customer when delivery could not be made
- Quality
- Unethical
Preferred solution: Let the company propose a solution
User's recommendation: Don’t use pro flowers!!!!!!!!!!!
ABSOLUTE DISASTER!
Preferred solution: Let the company propose a solution
User's recommendation: DO NOT use Proflowers if you have time sensitive deliveries!
Deceptive
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTerrible flowers and mediocre customer service
I just received an order from my son and its shocking how bad it looked. Half of the flowers were broken, all were squished and several stems were actually so rotten they came apart in my hands.
I was horrified that someone would pack them because they were clearly rotten when they were packed. When I called customer service, my ire increased. I could barely hear the person, because there was incredible background noise, and bad reception--very unprofessional. I had to repeat the order number 3 times.
Then I was told I could not get a replacement for 2 weeks!!. That was simply unacceptable. Despite the horrible connection I was able to figure out that the rep was offering me a refund though I had to ask him 4 times to repeat it because it turned into mumbles. It was incomprehensible.
I finally asked him if he was offering me a refund.
WE have used this service in the past but I can assure you I will tell my sons not to use it again, nor will I . Alex Zavoluk, my son, is the one who ordered the flowers
Preferred solution: Better customer service on a phone line without static and background chatter and a person I can understand and then an immediate replacement, from a local florist if necessary.
User's recommendation: Don't use them
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