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ProFlowers review in Knoxville, Tennessee: Misleading Advertisment

I agree with the other 296 complaints Proflowers are misleading customers.. You get to the last page of checkout and your price is double. I just wanted to order some Valintines flowers for the advertised price of 29.00 and it turned into 68.00 @ checkout. I understand that there are taxes and del. charges but come on!!! i will not purchase anything from a company that does that type of misleading advertisement. I got to the last page of checkout and felt like i had just been taken in by the old bait and switch game! but i didnt take the bait.
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2 comments
Anonymous
#429699

Quality of product that you deliver? HA WHAT A JOKE IF YOU CONSIDER WILTED AND DEAD FLOWERS QUALITY THEN GO AHEAD AND SEND SOME TO YOUR WIFE OR GIRLFRIEND..I PROMISE YOU WILL NOT THINK THEY ARE QUALITY THEN..

jhernandez
#428716

We're sorry that you felt misled or confused by our advertisements. We ensure that all of our advertisements specify additional charges for shipping and handling, and we understand that shipping costs add expense to your gifts.

We work closely with our partners to keep the delivery costs we pass on to our customers to a minimum.

Even with those shipping costs, we are confident that we offer a competitive price, especially given the high quality of product that we deliver. -Steve @ProFlowers

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Review
#296427 Review #296427 is a subjective opinion of poster.
Product
Proflowers Flowers

Proflowers.com

I ordered flowers that were advertised for 19.99 and with all charges which included a vase that was free that ended up costing 7.95 costing me 49.95 total with all handling and special shipping charges. Stay away customer service is a waste of time. I have sent 3 e-mails to customer service and just get no answers to me questions. Whatever you do do not use a debit card it limits your options for disputing the charges always use a credit card. Used a code from the George Norey show which did nothing for me maybe for George.
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Review
#296425 Review #296425 is a subjective opinion of poster.
Product
Proflowers Flowers
With one click of the mouse a 29.99 order went to 63.99 - add on charges for special care handling & shipping on a free vase????????? Come on Man! This company wastes your time finding so called deals and then adds more hidden charges than you can even imagine..I...
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2 comments
jhernandez
#428479

I apologize for any confusion regarding our fees. Please contact us at 888-855-3486 and we will be more than happy to explain the service behind each fee. Luke

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Review
#296412 Review #296412 is a subjective opinion of poster.
Product
Proflowers Flowers
Reason of review
Problems with payment
Just bought Valentine's Day bouquet for my sweetheart. The advertised $29.99 turned into almost $48.00 after I checked out, due to adders for delivery, card, etc., that were not clearly spelled out prior to order. Very disappointed in this company.The order was for...
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6 comments
Anonymous
#429660

Jimbo, you are wrong. The $14 flat rate you describe from another website is the "hidden" charges.

They are hidden under the name "flat rate". At least proflowers tells you what the charges are for. And you are welcome to use the other service.

Funny how you didn't before. Wonder why that is.

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Review
#296312 Review #296312 is a subjective opinion of poster.
Product
Proflowers Bouquet
All I wanted was to do something nice for my grandparents and send them flowers for Valentine's day. When it came time for billing my total was $26.00, but after submitting my order, it was $53.00!!! All those horrible hidden fees. I immediately called to cancel my...
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11 comments
Anonymous
#1154980

same thing happened to me. I will never recommend them to any one.

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Review
#296282 Review #296282 is a subjective opinion of poster.
Product
Proflowers Flowers
I am 83 years old. I looked at the growers choice picture ordered the flower on February 8 in order to be good and make sure I received them by valentines day arrived on Saturday 20 delivery fee and rose in terrible shape and nothing like the picture advertisement...
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1 comment
jhernandez
#427675

Dear Gypsylady, please accept our apologies for your experience. This is not typical of our service.

Contact me at 866-526-9426 and I will make this right. Luke

Review
#296263 Review #296263 is a subjective opinion of poster.
Service
Proflowers Delivery Service

Proflowers and their hidden charges

My wife is in the Navy Reserve and has been mobilized for 9 months to Hawaii (yeah, I know, tough duty) but she spent last year in a *** hole in Djibouti, Africa, so I thought she deserved it. I wanted to send her some flowers for Valentine's Day, the second one we're not together for. So I went to Proflowers with whom I've done business before, but obviously not for some time. If found some roses with a free vase for $39.99. Since it's the 11th and I wanted them delivered on Monday, the 13th, the hit for another $4.99 delivery charge (on top of "standard" delivery). Well at checkout here's what I ended up paying: Hugs and Kisses with Free Ruby Vase $39.99 (on sale from the regular $59.99) Elegant Ruby Vase: Included! Standard Delivery $9.99 Monday Delivery $4.99 Alaska/Hawaii Delivery $19.99 Care & Handling $2.99 -------------------------------------------------------------------------------- TOTAL: $77.95 So, my $40 roses (with free vase) ended up costing me almost DOUBLE. Needless to say, I won't be doing business with this clip joint again.
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1 comment
jhernandez
#427673

Jmdowney, I apologize for any confusion you experienced regarding our delivery fees. Please contact us at 888-855-3486 and we will be happy to explain the services involved resulting in the fees. Luke

Review
#296248 Review #296248 is a subjective opinion of poster.
Product
Proflowers Flowers

ProFlowers review in Athens, Georgia: Pro Flowers - The worst company ever

Husband sent me flowers - lilies. He had a coupon so he HAD to use it and this company. The box arrived via UPS, the vase cost extra, the closer to Valentine's Day the higher the delivery cost (why ? - its UPS). The flowers were in bud form as advertised but after 14 hours they still look dead. Very bruised, not much hope. Poor Husband, he feels awful - he had not dealt with this company before - and won't ever again use them. Having a coupon ropes people in - then they are forced to use them. My husband will go to the grocery store for flowers before he buys from this company. AND the coupon group should also be taken to task for having such a ripoff group in their offerings to the public.
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1 comment
jhernandez
#427671

I apologize for your experience. This is not typical of our products.

Please contact us at 888-855-3486 and we will make this right. Luke

Review
#296186 Review #296186 is a subjective opinion of poster.
Product
Proflowers Coupon
WENT TO USE A COUPON CODE THAT WAS ON THE RADIO, FOR VALENTINES DAY AND IT WAS EXPIRED , CODE WAS USED ON 2 10 12 4 DAYS PRIOR , HAD TO ORDER ANYWAY WAS ON THERE SITE BECAUSE BY THE TIME YOU HAVE TO PUT THAT CODE IN ITS AT THE END OF THE ORDER WHEN IT SAID IT WAS...
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2 comments
jhernandez
#427669

RGUEVARA59 and Frank, I apologize for any difficulties regarding your orders. Please contact me at 866-526-9426 and I will be happy to review your orders with you to make sure everything is accurate. Luke

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Review
#295979 Review #295979 is a subjective opinion of poster.
Product
Proflowers Coupon
Loss
$60

ProFlowers review in Chandler, Arizona: DO NOT USE

. I ordered the "candy basket" and was given cheap crackers and a nutrigrain bars. It was awful. Looked like everyone took something out of their lunch and contributed to this embarrassing monstrosity. I know I sound horribly rude…but this was my experience: *Ordered basket @ 8am, pay for delivery by noon. *Noon: nothing here, get an email saying it will be here @ 1pm. *1pm: nothing. Get another email saying "2pm" *230pm: call customer service line just to find out the order was "rejected" by the flourist and nothing was being sent!!!! Spent 30 min on the phone with Sam, who refused to transfer me to a manager. *430pm: Driver drops off the lamest basket of healthy snacks to my 11 year old daughter and quickly drives away. If I had been there I would have refused it.
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1 comment
jhernandez
#427634

HOLLYMWICKSTROM, I apologize for your experience. This is not typical of our service.

Please contact me at 866-526-9426 so that I can make this right. Luke

Review
#295952 Review #295952 is a subjective opinion of poster.
Service
Proflowers Delivery Service
Loss
$60