ProFlowers Reviews and Complaints
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Latest review first
ProFlowers STINKS! Go elsewhere.
What a preposterous joke. I sent Christmas "wreaths" to a dozen of my clients at $26 a pop- then they started calling me up saying "did I offend you? Is this a joke? What the *** did you send me??". Turns out, the "wreath" was an absurd little fistful of dead and dying cedar and pine boughs (max length about 6") and a bizarre little tin box with no redeeming value whatsoever. Can't put the boughs in the box or it falls over. Can't put water in it for the poor little boughs because it leaks like a seive. A terribly embarrassing state of affairs and the customer service rep said "yeah, we've had lots of complaints" (!!!!) but refused to do anything about it- like perhaps sending a proper, as-described wreath. Please, spend your $$ with your local florist instead. This outfit is a loosing bet.
ProFlowers review in New York, New York: Poor customer service
I called proflowers because I was ordering an item that was 24.99 plus there were several containers it could come in, each being listed as 6.99. When I added on of the 6.99 items to my order, the subtotal was 41.97, 34.99 + 16.98, then I tried another one, it subtotaled $31 and change, so I it was not clear why one was $10 more, when they going by their site, both cups were 6.99 and should have been the same price subtotaled. There was also a clause stating that shipping and handling and tax were not included in this subtotal, in fact you don't find out how much the total will be until the very end, after you have gone through the trouble of filling everything out. I called to find out the difference in subtotals when they were supposed to be the same price, I wanted that 16.98 itemized, she said something about a delivery fee, and I asked why is it on one cup and not the other. She works there and didn't even know this product, and it had " as seen in People Magazine" stamped all over it. She never clearly answered the question, nor did she try to find out why there was a difference in pricing of items there were supposedly the same price. And I mentioned that the site said shipping and handling is not included in the subtotal, no response. I thanked her for her time and said she didn't answer my quesiton, she said she answered and told me to have a good day. Proflowers, get some people who know the products you sell, and itemize all of your charges so its clear to the customer exactly what they are paying for. NO games or tricks or cons please.
Proflowers Delivery Service
Reason of review
ProFlowers review in Pennsauken Township, New Jersey: Flowers never delivered
I ordered flowers for my wife's birthday and paid extra to have specific ones sent to our home at a specific time so that she would get them before having to head into work (keep in mind I ordered the flowers a week in advance). I received a call ( and so did she !) from some customer service representative explaining that the flowers could not get delivered the day I had arranged (Sat- her birthday) and that they would be delivered Monday. Monday (now 2 days after her birthday) she and I again get another call stating that the flowers would be another day. No apologies, no refund offered. Never use this company to deliver flowers EVER! It is ridiculous that a company like this even stays in business. They charge fees for services they cannot provide.
It's simple.... I have been a faithful customer of Pro-Flowers for YEARS!! Today I ordered my aunt a little Christmas Tree. She had a stroke and is paralyzed and lives in a nursing home and I am her primary caretaker as all our other family has died. Unfortunately,...
Proflowers hidden fees!
Ok I'm the latest pissed customer for Proflowers! I ordered flowers yesterday and clearly saw that the bill should have been $52.98 when i got the receipt I was billed $62.59 A difference of $9.61 in hidden added fees! I went to the site and recreated the order and the same price $52.98 came up before I was supposed to hit submit! i called them immediately and told them I want this additional amount off my order or I filing a compliant with the attorney generals office and that there is complaints for Proflowers all over the internet that they do this regularly and the attorney generals office would be very interested!! They refunded difference!!
ProFlowers review in Atlanta, Georgia: Pro Flowers-DO NOT ORDER FROM THEM
Pro Flowers is HORRIBLE! DO NOT USE THEM! First of all, they employ false advertising. When they do the add-ons at the end of the order, it ends up to be MUCH more than the order amount. AND, I spent an enormous amount of time attempting to correct the street number, when finally they said it was then a new order and could not be delivered until the next day...I couldn't CANCEL either. I ordered them on Friday, Monday was her birthday and she won't get them until Wednesday. Do yourself a favor and CALL a florist near your delivery location.
Proflowers Delivery Service
ProFlowers review in Syracuse, New York: Pro-Flowers sucks
Please save yourself the trouble and STAY AWAY from these thief's. They overcharged my CC and sent magazines I did not agree to. I could not get the charge reversed because it was over 120 days when I discovered what they did to me. Then I get a phone call from some lady who was rude and short with me, offering some *** about gas savings which was supposed to be free. She talked real fast and I had to ask her to repeat herself many times. She just sighed loudly like I was bothering her, hey *you* called me witch with a (B). They will say I agreed to the magazines but please search all through the website for anything like that. I feel that there should be an "opt in" option, not a opt out option.
I placed an order with Proflowers.com. The arrangement actually was quite nice. (Of course they were - they charged me $72 for that $49 arrangement!) But not only did the automatically subscribe me to their spam server, they've apparently sold my contact info to...
ProFlowers aka wine.com is practicing fraud on their sites
I went to their web site to order a wine gift basket. At the top of their page it clearly stated 20% off any item of $39.99 or more. After giving them critical info credit card, dob, email, etc. I went to place the order and it asked for a promo code. Guess what....no code. I called Erica at 1.800.776.3569. She told me to go ahead and submit the order and she would then take 20% off that order number. It turns out she cannot do that, she cannot even cancel the order even thought this another part of their company. I asked to speak to her manager Michelle. 5 minutes later, Erica tells me her manager refused to speak to me. She was very sorry, but I would have to call 1.800.692.1724 to cancel. They are closed for the weekend. I called Citi Mastercard and closed this card out and will get a new one. I spoke with their fraud department and they are already under investigation for numerous complaints.
I ordered an anniversary bouquet for my parents 33rd wedding anniversary...not only were they 2 hours late the bouquet and the vase did not look like the picture at all. When I called to try to work out a refund of at least the 3 shipping charges or the 40$ (70 total) for the flowers, they put me on hold and came back to tell me they will refund the money and the florist is on their way to pick up the boquet and balloon!!!!! My mom waited for these terrible flowers and then they wanted to pick them back up in order to refund any money. This is there "policy" I was told...I even used a bad word on the phone which I NEVER DO. I told them how f----d up that would be of them and so cruel on their special day. I told them forget about it, I will never order from you again nor will I reccomend your company!!!
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