ProFlowers Reviews and Complaints
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Latest review first
It's simple.... I have been a faithful customer of Pro-Flowers for YEARS!! Today I ordered my aunt a little Christmas Tree. She had a stroke and is paralyzed and lives in a nursing home and I am her primary caretaker as all our other family has died. Unfortunately,...
Proflowers hidden fees!
Ok I'm the latest pissed customer for Proflowers! I ordered flowers yesterday and clearly saw that the bill should have been $52.98 when i got the receipt I was billed $62.59 A difference of $9.61 in hidden added fees! I went to the site and recreated the order and the same price $52.98 came up before I was supposed to hit submit! i called them immediately and told them I want this additional amount off my order or I filing a compliant with the attorney generals office and that there is complaints for Proflowers all over the internet that they do this regularly and the attorney generals office would be very interested!! They refunded difference!!
ProFlowers review in Atlanta, Georgia: Pro Flowers-DO NOT ORDER FROM THEM
Pro Flowers is HORRIBLE! DO NOT USE THEM! First of all, they employ false advertising. When they do the add-ons at the end of the order, it ends up to be MUCH more than the order amount. AND, I spent an enormous amount of time attempting to correct the street number, when finally they said it was then a new order and could not be delivered until the next day...I couldn't CANCEL either. I ordered them on Friday, Monday was her birthday and she won't get them until Wednesday. Do yourself a favor and CALL a florist near your delivery location.
Proflowers Delivery Service
ProFlowers review in Syracuse, New York: Pro-Flowers sucks
Please save yourself the trouble and STAY AWAY from these thief's. They overcharged my CC and sent magazines I did not agree to. I could not get the charge reversed because it was over 120 days when I discovered what they did to me. Then I get a phone call from some lady who was rude and short with me, offering some *** about gas savings which was supposed to be free. She talked real fast and I had to ask her to repeat herself many times. She just sighed loudly like I was bothering her, hey *you* called me witch with a (B). They will say I agreed to the magazines but please search all through the website for anything like that. I feel that there should be an "opt in" option, not a opt out option.
I placed an order with Proflowers.com. The arrangement actually was quite nice. (Of course they were - they charged me $72 for that $49 arrangement!) But not only did the automatically subscribe me to their spam server, they've apparently sold my contact info to...
ProFlowers aka wine.com is practicing fraud on their sites
I went to their web site to order a wine gift basket. At the top of their page it clearly stated 20% off any item of $39.99 or more. After giving them critical info credit card, dob, email, etc. I went to place the order and it asked for a promo code. Guess what....no code. I called Erica at 1.800.776.3569. She told me to go ahead and submit the order and she would then take 20% off that order number. It turns out she cannot do that, she cannot even cancel the order even thought this another part of their company. I asked to speak to her manager Michelle. 5 minutes later, Erica tells me her manager refused to speak to me. She was very sorry, but I would have to call 1.800.692.1724 to cancel. They are closed for the weekend. I called Citi Mastercard and closed this card out and will get a new one. I spoke with their fraud department and they are already under investigation for numerous complaints.
I ordered an anniversary bouquet for my parents 33rd wedding anniversary...not only were they 2 hours late the bouquet and the vase did not look like the picture at all. When I called to try to work out a refund of at least the 3 shipping charges or the 40$ (70 total) for the flowers, they put me on hold and came back to tell me they will refund the money and the florist is on their way to pick up the boquet and balloon!!!!! My mom waited for these terrible flowers and then they wanted to pick them back up in order to refund any money. This is there "policy" I was told...I even used a bad word on the phone which I NEVER DO. I told them how f----d up that would be of them and so cruel on their special day. I told them forget about it, I will never order from you again nor will I reccomend your company!!!
Proflowers Hidden Delivery Charges
Buyer Beware, a $29.99 order of get-well cookies for sick granddaughter who lives in Hawaii ended up costing $67.95 due to extra, unexplained delivery charges. Proflowers charged $19.99 for mailing outside of continental U.S. plus $4.99 rush delivery, plus $9.99 standard delivery plus $2.99 care and handling. I contacted Proflowers and asked for explanation of the various delivery charges and have not received a response. Lesson learned is that it is most likely cheaper and more efficient to pay a few dollars to place a phone call to Hawaii or Alaska and order directly from a florist there.
Proflowers add ons
After you make the order, they add on three charges that doubled the cost. SOB's didn't state it up front and all of a sudden the price was doubled with 3 charges. If they were honest and stated right on the site in big letters delivery fee, xxx, yyy extra then you are prepared for what will follow. These shyters are as bad as airlines, car rentals and hotels. Didn't build my business waiting till the customer got to the cash register to tell him that his purchase was twice what was market on the item. Terrible business practices.
Reason of review
I ordered flowers online at Proflowers.com for a friend that just had a new baby and I was told that the arrangement would look EXACTLY like the photo online. When they were delivered the vase was a white vase with a bear riding a unicorn, it was very tacky!!!! I...
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