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ProFlowers review in Raleigh, North Carolina: No response to not providing a service?

In February I ordered some flowers for my wife for our 4 year anniversary because I was in Afghanistan. I had known she was going to be working in the afternoon so I paid an additional $15 for the flowers to arrive by noon. The flowers did NOT arrive by noon, they did not even arrive by 2:00. It has been since February 23! It is now October 25. I have emailed the company twice a month, and have not gotten a response yet. I paid an additional $15 for a service that was not provided! Proflowers is the worst flower company out there.
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1 comment
Anonymous
#364496

I received a plant from ProFlowers for my birthday that was nearly dead. They made no effort at all.

I WOULD NEVER RECOMMEND THIS SERVICE. I love Kabloom!

Review
#270393 Review #270393 is a subjective opinion of poster.

ProFlowers review in Champaign, Illinois: Note was left out of the flowers...no clue who sent it

A couple of months ago a friend of mine was hit in the head with a branch during one of the hurricanes and ended up spending the night in ICU. To cheer him up two other friends and I purchased a bonsai tree kit, and sent it to him with the note "If one of these branches hits you in the face, you won't have to go to the ICU." Well...they never included the note. (This thing was $85!) So not only did he not know who it was from, he didn't get our little joke...the whole thing was pretty much moot. I called proflowers expecting nothing short of a full refund and they offered me $5 back, saying that was the best they could do. She said that my (at the time head-injured) friend should have called them to have the note read to him. Seriously? This was my first and last experience with Proflowers.
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Review
#270131 Review #270131 is a subjective opinion of poster.

ProFlowers review in Conifer, Colorado: RIP OFF! SCAM!!!!!!

the pro flowers arrived in very poor condition, came in a box, no water, and wilted next day hidden fees, double charged my account do not buy from this place they also send a rebate form to your email that asks personal information to sell your information. cancel your debit card and get a new one sent to you so they cannot take out anymore money from your account. Someone needs to shut this place down. They do not offer pay pal and it is a non secure website. BEWARE THIS IS NOT A GOOD DEAL HORRIBLE BUSSINESS AND FALSE REPRESENTATION
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Review
#269590 Review #269590 is a subjective opinion of poster.
Product
Proflowers Flowers

PROFLOWERS and PROVIDE COMMERECE do not care about your private information

Avoid them like the flu! Product is subpar. Also I run my own Domain. So I can make any email address I like, and frequently use "CompanyName@Mydomain.com" when registering on websites. I used "ProFlowers@MyDomain.com" and I receive Spam all the time now to the "ProFlowers@MyDomain.com" address I only used with their website. What does that say for the rest of your information? If you don't mind a company that could care less about your information, go with any of the Provide Commerce Sites. I had to go to the BBB to get my money back!
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Review
#268836 Review #268836 is a subjective opinion of poster.

ProFlowers signed me up for Cosmopolitan magazine without permission

I ordered flowers a few weeks ago from ProFlowers.com. I don't know about the quality of the flowers that were delivered, but what I do know is that they signed me up for a subscription to Cosmopolitan magazine using information from my order. I did not request this magazine nor did I grant them permission to share my personal information for this purpose. My children don't need to read articles explaining how to have better sex. I order flowers and now I get a trashy magazine in my mailbox? These people don't deserve my business nor yours.
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1 comment
Anonymous
#360078

Same thing happened to me, and I'm a guy! Dumb marketing mistake. I'll never use Proflowers again

Review
#268603 Review #268603 is a subjective opinion of poster.
Product
Proflowers Flowers
I recently noticed a very subtle electronic monthly recurring charge on my bank statement. It was for something called easy savers. After reading, I realized that this is a service that offers savings on shipping, etc..... I'm not going to spend a lot of time, but its...
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3 comments
jhernandez
#428544

Jeff Brown, Please accept out apologies as this is not typical of our customer service. Please contact me at 866-526-9426 and I will make this right. Luke

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Review
#267819 Review #267819 is a subjective opinion of poster.
Service
Proflowers Shipping Service
Loss
$270

Proflowers.com Bait and Switch Practices

The site had a banner across the top of each page saying "20% off an order of $39 or more" yet when I checked out it did not give me the discount. I started over, double checked the banner, it said only "20% off of an order of $39 or more", no asterisk, nothing saying there were any strings attached. I entered all of the information all over again, and again did not get the discount. I called proflowers and they said the item I had chosen and the other funeral flowers were not available through them, only at proflowers floristexpress, and that when I clicked on the item I wanted, I was redirected (without my knowledge) to their "sister site" and that the discount was not available through them. I asked how they could have the 20% banner on top of the page of funeral flowers if none of them were going to get the discount? At this point I started to think this was intentional on their part and wondered how many people got stuck paying full price when the discount didn't work simply because they didn't have the time to enter all the funeral and other asst. information again elsewhere. In the middle of all this a virtual live agent offered me a 15% discount, which was ridiculous when the site said 20% off. Later they sent an email offering the 20% off they originally promised. Even if I hadn't already ordered elsewhere, I would have said "NO THANKS." Shop at this site at your own risk, it is riddled with strategies to charge people more than they are expecting to pay, offer a partial discount once you see you were not given one, and only give the published discount once you figure out their ridiculous ploy.
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2 comments
Anonymous
#486962

I tried to order the Succulent Garden plant, but when I was ready to pay, I received:

"Oops... the item you selected is temporarily unavailable.

But we've got other perfect gifts that are in stock and ready to ship!"

Hmmm, I decided to move the delivery date out a month and received the same Oops... I decided to order the Succuent Trio - which is three of the plants and surprise, surprise - no Oops - the Succulent Garden is in stock.

I am not happy with these people and will let Mark Levin know that he is dealing with a bunch of dishonorable people. I know Mark well enough that he will not want his name associated with this company.

jaynee h
#361874

I apologize for the frustration with our website. Please contact me at 888-855-3486 for of we can research this. I look forward to hearing from you.

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Review
#267810 Review #267810 is a subjective opinion of poster.
I am a local flower shop in Ann Arbor. A few months ago, I learned that Proflowers had hacked into my web-site on Google and changed my telephone # to theirs, so anyone attempting to contact me would reach Proflowers instead. It cost me over $100 to have this...
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4 comments
Anonymous
#369312

I am aware of what a PPC is, and forwarding a company's telephone # to your own business is not a PPC. Also, the placement of the ad isn't the issue.

It's the fact that they took the exact company name as a prefix of their own, which means that every single customer who Googles the name University Flowers Ann Arbor, or University Flower Shop Ann Arbor, will automatically be taken to Pro-Flowers as a default. Someone would have to be savvy enough to realize this is happening and continue their search for UFS's actual web-site.

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Review
#266370 Review #266370 is a subjective opinion of poster.

Complaint about Proflowers.com

Friday Sept. 30th was my wedding anniversary. When I discovered I had to work late I decided to buy flowers and have them delivered to my wife. I remember the site name Proflowers.com. I went on the internet and found them and chose to send flowers through them. I found the icon for same day service and picked out some roses. It said there was an additional charge for sameday and I accepted. I gave them my CC information and went back to work. This all took place around 2:00pm mtn time. I arrived home about 7:30 pm and discovered no flowers had been delivered. Ichecked my e-mail box and found they sent an e-mail stating they had delivered them. My wife had been home since 12:00 noon and no one came to the door. I called pro flowers andasked them what happend, they said they had to wait till the following day to talk to the florist, which told them they made the delivery. The flowers were delivered sometime on saturday, as we did not get home till sunday they sat on our front porch. Now I paid extra for same day and they came pretty much 24 hrs later. When I asked for a refund they told me they would give me a coupon for my next purchase.
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1 comment
Anonymous
#370479

Never Again!!!Proflowers never deliver flowers to my Aunt's 80th Birthday Party and never called me. I called Proflowers after not seeing the flowers at the party and they never called me back.

I called many times and they just said they would look into it. I spent $200.00 on flower order.I was so embrassed I was at the party with no gift and no card. I had to leave the party and out and to get some prearranged flowers that looked like and after thought.Foe a women that had done so much for me this year.

Never again! No proflowers for me.

Review
#265754 Review #265754 is a subjective opinion of poster.
Service
Proflowers Delivery Service

ProFlowers review in Houston, Texas: Yet another complaint about no delivery.

Actually, ProFlowers did delivery, just not to my mother. Three days after Mothers Day, my mom happened to look down the street to the house where the family was on vacation and notice a box... her box, full of dead flowers and melted chocolates. I received terrible customer service -- when I contacted them to explain what happened and ask for a refund, they told me my complaint had already been addressed -- I hadn't made a complaint yet. I couldn't get any other answer from them after two more attempts and I finally gave up on getting my money back. I will never use them again and never recommend them.
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1 comment
jaynee h
#356829

I am sorry for your experience with ProFlowers. I would like to look into this for you.

Please call 866-526-9426. Sallie

Review
#265597 Review #265597 is a subjective opinion of poster.
Service
Proflowers Delivery Service