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Proflowers Hidden Delivery Charges

Buyer Beware, a $29.99 order of get-well cookies for sick granddaughter who lives in Hawaii ended up costing $67.95 due to extra, unexplained delivery charges. Proflowers charged $19.99 for mailing outside of continental U.S. plus $4.99 rush delivery, plus $9.99 standard delivery plus $2.99 care and handling. I contacted Proflowers and asked for explanation of the various delivery charges and have not received a response. Lesson learned is that it is most likely cheaper and more efficient to pay a few dollars to place a phone call to Hawaii or Alaska and order directly from a florist there.
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Review
#273397 Review #273397 is a subjective opinion of poster.

Proflowers add ons

After you make the order, they add on three charges that doubled the cost. SOB's didn't state it up front and all of a sudden the price was doubled with 3 charges. If they were honest and stated right on the site in big letters delivery fee, xxx, yyy extra then you are prepared for what will follow. These shyters are as bad as airlines, car rentals and hotels. Didn't build my business waiting till the customer got to the cash register to tell him that his purchase was twice what was market on the item. Terrible business practices.
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Review
#271717 Review #271717 is a subjective opinion of poster.
Product
Proflowers Flowers
Reason of review
Pricing issue
I ordered flowers online at Proflowers.com for a friend that just had a new baby and I was told that the arrangement would look EXACTLY like the photo online. When they were delivered the vase was a white vase with a bear riding a unicorn, it was very tacky!!!! I...
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12 comments
Anonymous
#1157274

Proflowers was a rip off! Ordered mothers day flowers and paid extra fees for sun ship.

106.00 for whole order. Flowers did not arrive, got a lame apology email that guaranteed Monday delivery.....they were delivered Tues and only 1/2 of the flowers were delivered. Was supposed to be the spring blossoms bouquet of purple iris and pink tulips.

She was sent 9 pink tulips. They did refund my money completely which I will give them some credit for....but lost this customer for good.

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Review
#271186 Review #271186 is a subjective opinion of poster.

ProFlowers review in Raleigh, North Carolina: No response to not providing a service?

In February I ordered some flowers for my wife for our 4 year anniversary because I was in Afghanistan. I had known she was going to be working in the afternoon so I paid an additional $15 for the flowers to arrive by noon. The flowers did NOT arrive by noon, they did not even arrive by 2:00. It has been since February 23! It is now October 25. I have emailed the company twice a month, and have not gotten a response yet. I paid an additional $15 for a service that was not provided! Proflowers is the worst flower company out there.
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1 comment
Anonymous
#364496

I received a plant from ProFlowers for my birthday that was nearly dead. They made no effort at all.

I WOULD NEVER RECOMMEND THIS SERVICE. I love Kabloom!

Review
#270393 Review #270393 is a subjective opinion of poster.

ProFlowers review in Champaign, Illinois: Note was left out of the flowers...no clue who sent it

A couple of months ago a friend of mine was hit in the head with a branch during one of the hurricanes and ended up spending the night in ICU. To cheer him up two other friends and I purchased a bonsai tree kit, and sent it to him with the note "If one of these branches hits you in the face, you won't have to go to the ICU." Well...they never included the note. (This thing was $85!) So not only did he not know who it was from, he didn't get our little joke...the whole thing was pretty much moot. I called proflowers expecting nothing short of a full refund and they offered me $5 back, saying that was the best they could do. She said that my (at the time head-injured) friend should have called them to have the note read to him. Seriously? This was my first and last experience with Proflowers.
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Review
#270131 Review #270131 is a subjective opinion of poster.

ProFlowers review in Conifer, Colorado: RIP OFF! SCAM!!!!!!

the pro flowers arrived in very poor condition, came in a box, no water, and wilted next day hidden fees, double charged my account do not buy from this place they also send a rebate form to your email that asks personal information to sell your information. cancel your debit card and get a new one sent to you so they cannot take out anymore money from your account. Someone needs to shut this place down. They do not offer pay pal and it is a non secure website. BEWARE THIS IS NOT A GOOD DEAL HORRIBLE BUSSINESS AND FALSE REPRESENTATION
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Review
#269590 Review #269590 is a subjective opinion of poster.
Product
Proflowers Flowers

PROFLOWERS and PROVIDE COMMERECE do not care about your private information

Avoid them like the flu! Product is subpar. Also I run my own Domain. So I can make any email address I like, and frequently use "CompanyName@Mydomain.com" when registering on websites. I used "ProFlowers@MyDomain.com" and I receive Spam all the time now to the "ProFlowers@MyDomain.com" address I only used with their website. What does that say for the rest of your information? If you don't mind a company that could care less about your information, go with any of the Provide Commerce Sites. I had to go to the BBB to get my money back!
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Review
#268836 Review #268836 is a subjective opinion of poster.

ProFlowers signed me up for Cosmopolitan magazine without permission

I ordered flowers a few weeks ago from ProFlowers.com. I don't know about the quality of the flowers that were delivered, but what I do know is that they signed me up for a subscription to Cosmopolitan magazine using information from my order. I did not request this magazine nor did I grant them permission to share my personal information for this purpose. My children don't need to read articles explaining how to have better sex. I order flowers and now I get a trashy magazine in my mailbox? These people don't deserve my business nor yours.
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1 comment
Anonymous
#360078

Same thing happened to me, and I'm a guy! Dumb marketing mistake. I'll never use Proflowers again

Review
#268603 Review #268603 is a subjective opinion of poster.
Product
Proflowers Flowers
I recently noticed a very subtle electronic monthly recurring charge on my bank statement. It was for something called easy savers. After reading, I realized that this is a service that offers savings on shipping, etc..... I'm not going to spend a lot of time, but its...
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3 comments
jhernandez
#428544

Jeff Brown, Please accept out apologies as this is not typical of our customer service. Please contact me at 866-526-9426 and I will make this right. Luke

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Review
#267819 Review #267819 is a subjective opinion of poster.
Service
Proflowers Shipping Service
Loss
$270

Proflowers.com Bait and Switch Practices

The site had a banner across the top of each page saying "20% off an order of $39 or more" yet when I checked out it did not give me the discount. I started over, double checked the banner, it said only "20% off of an order of $39 or more", no asterisk, nothing saying there were any strings attached. I entered all of the information all over again, and again did not get the discount. I called proflowers and they said the item I had chosen and the other funeral flowers were not available through them, only at proflowers floristexpress, and that when I clicked on the item I wanted, I was redirected (without my knowledge) to their "sister site" and that the discount was not available through them. I asked how they could have the 20% banner on top of the page of funeral flowers if none of them were going to get the discount? At this point I started to think this was intentional on their part and wondered how many people got stuck paying full price when the discount didn't work simply because they didn't have the time to enter all the funeral and other asst. information again elsewhere. In the middle of all this a virtual live agent offered me a 15% discount, which was ridiculous when the site said 20% off. Later they sent an email offering the 20% off they originally promised. Even if I hadn't already ordered elsewhere, I would have said "NO THANKS." Shop at this site at your own risk, it is riddled with strategies to charge people more than they are expecting to pay, offer a partial discount once you see you were not given one, and only give the published discount once you figure out their ridiculous ploy.
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2 comments
Anonymous
#486962

I tried to order the Succulent Garden plant, but when I was ready to pay, I received:

"Oops... the item you selected is temporarily unavailable.

But we've got other perfect gifts that are in stock and ready to ship!"

Hmmm, I decided to move the delivery date out a month and received the same Oops... I decided to order the Succuent Trio - which is three of the plants and surprise, surprise - no Oops - the Succulent Garden is in stock.

I am not happy with these people and will let Mark Levin know that he is dealing with a bunch of dishonorable people. I know Mark well enough that he will not want his name associated with this company.

jaynee h
#361874

I apologize for the frustration with our website. Please contact me at 888-855-3486 for of we can research this. I look forward to hearing from you.

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Review
#267810 Review #267810 is a subjective opinion of poster.