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I ordered flowers for my mother on August 10th for delivery Aug 12 from Proflowers.com. The flowers delivered just fine, BUT a couple of days later my credit card was fraudulently used in 2 separate transactions across the country. Once in New Jersey and again in...
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3 comments
jhernandez
#432470

We apologize for any inconvenience you experienced in regards to these incidents. Know that we take issues of fraud, both internal and external, very seriously and we also utilize a variety of internal fraud detection/protection measures. If you feel that your card information has been used improperly, please report it to the appropriate law enforcement authorities and we will assist them in any way we can.

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Review
#255557 Review #255557 is a subjective opinion of poster.
Service
Proflowers Delivery Service
Reason of review
Problems with payment
Loss
$52

Proflowers.com-ordered for same dday service and charged for that. did not recieve service

I ordered same day service from Proflowers.com and was charged on the bill for that service. Next day I called because the flowers had not been delivered- I was told I was not charged," What I was seeing was a handling fee not a same day service fee" Bait and switch? you be the judge! Don't use them. I will report if the flowers ever got delivered. I talked to 2 customer service clerks and a supervisor they refused to acknowledge that the "fee" was for same day service. The thing of it is , if I had known they were not delivering same day I would have gone with a local company. Maybe that is why they don't tell you "the handling fee". Bad company.
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1 comment
jaynee h
#329648

I am sorry for your experience with ProFlowers. I would like to look into this for you.

Please call 866-526-9426. Sallie

Review
#255391 Review #255391 is a subjective opinion of poster.
Service
Proflowers Delivery Service
Loss
$104

Proflowers.com is a joke!

I recently purchased a fruit basket from pro-flowers.com. The fruit came in a wicker trash can and wrapped in a clear trash bag. It looked, well, like trash! For the money I spent, The quantity was not much to talk about either. 2 Banana's, 1 nectarine, 4 apples, 3 Orange's(which were moldy), and 2 kiwi. Needless to say, I don't recommend using Pro flowers.com. I contacted customer service at Proflower and they offered me a $10 gift certificate towards my next purchase. I laughed and told them I was never coming back, so why do I need a gift certificate. Good luck to any one who decides to use Proflowers.com, I will never be back.
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4 comments
Anonymous
#371254

Just got our delivery which was a surprise for my wife! Flowera and Vase!

What a joke!!! No Vase!! Never again! DO NOT USE THIS COMPANY!

They offered to discount my order minus the vase!!

Never again ! Stay Local!!

Anonymous
#331921

Or maybe Proflowers is horrible company that, after disappointing the customer, they cheaply offer $10 gift certificate

Anonymous
#331460

I think they offered you a coupon for the value of your order plus an additional $10... but I guess you're too ignorant to take advantage of their offer...

jaynee h
#329652

I am sorry for your experience with ProFlowers. I would like to look into this for you.

Please call 866-526-9426. Sallie

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Review
#255199 Review #255199 is a subjective opinion of poster.

ProFlowers review in Livingston, New Jersey: Pimped my personal info!!

When I use my credit card on a secure website I don't expect any of my personal information to be "shared" with anyone!!How dare you take a portion of my gift of flowers for loved ones and give it to some magazine I could care less about!!! I'm a 48 year old truck driver from Newnan,Ga.and if you think I need to know what those liberal *** in Hollywood are wearing you are sadly mistaken!!I nor any of my family members will ever ever use pro flowers again!! Next time you sit down with your'e college educated foucus group you might want to explain to them the old school concept of WORD of MOUTH !!!!!
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Review
#255095 Review #255095 is a subjective opinion of poster.
Product
Proflowers Flowers

ProFlowers caused me problems with my wife

Words alone cannot convey my absolute disgust with this company. I was trying to send flowers to my wife who is working in Russia. It's in one of the largest cities there so there should be no problem, there a literally hundreds of flowers shops. I sent to the order a week in advance. Not only did they not get the flowers delivered on the day I specified, they told me they would take care of it on Monday after the weekend and provide her some chocolates and apologize. In order to get them to do this I had to call them two times and send e-mails. Well now I just got another e-mail from them they told me the flowers will be there on Tuesday. Seven days late. It's really unclear if she will ever get her flowers. These people are not only incompetent; they purposely mislead me when they knew they couldn't get the flowers delivered. They are totally unreliable and I hope anyone who reads this benefits from my experience. Don't waste your money, use another company.
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2 comments
Anonymous
#328976

Thanks France. What she didn't know is that the flowers were for a special occasion.

When they didn't deliver them on time it made me look bad because it appeared I had forgotten it. Then when I informed my wife the flowers were on thier way and they STILL didn't show up it was even worse.

Proflowers is a miserable company. How can you profess to be an international delivery company and have your product arrive over 7 days late?????

Anonymous
#328342

Tasha, shut the *** up. I see tons of your annoying comments on reviews, and someone needs to shove their foot up your *sshole.

Also, "You are just letting her user you."

Learn how to use proper grammar , you ignorant *** child.

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Review
#254103 Review #254103 is a subjective opinion of poster.

ProFlowers review in Los Angeles, California: Late Deliveries and Dying Flowers

Sent an arrangement to my best friend's wife in the hospital on the day she gave birth, and paid an extra $15 for same day delivery, and they still didn't arrive until the day after. 10 days later I sent two dozen roses to my mother as one of her gifts for her 65th birthday, and they didn't arrive until the day after, even when I specified for them to be delivered on her special day. I spoke to her today, about three days after delivery, and all the roses were nearly dead. I will never order from them ever again.
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3 comments
Anonymous
#429804

Yes, don't order from Pro Flowers, especially Valentines day! My poor husband has fallen for their commercial which the sports station he listens to constantly promotes.

Unfortunately, the past 3 years, the flowers have arrived between 6:45pm and 7pm. On Valentines Day - local florists will deliver your flowers as early in the day as possible, not ship via UPS. For the past 3 years I've kept quiet about this because I didn't want to hurt his feelings but not today. It's 6pm on Valentines Day and flowers have yet to arrive (4th year in a row).

Once they do arrive (he doesn't know that I know he ordered from them again as I saw the charge in our online bank statement a few days ago) I'm going to chat with him about wasting his/our money on pro flowers.

Would be so nice to have had flowers on my desk all day today to enjoy. They'll probably arrive just in time to interrupt the nice lamb chop dinner I'm making.

Anonymous
#429795

Ordered roses for Valentines Day and it is close to 4:31 p.m. and my wife has not received them. You are better off shopping with local florists.

jaynee h
#329654

I am sorry for your experience with ProFlowers. I would like to look into this for you.

Please call 866-526-9426. Sallie

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Review
#253937 Review #253937 is a subjective opinion of poster.
Product
Proflowers Arrangement

Proflowers is the wost!

Had flowers sent to my best friend for her birthday - called the day of delivery was told they would give me a conformation call. Never recieved one. Was also told if they failed to arrive on time, theyd resend them. In the end they didn't arrive on time, after I paid for next day delivery - then just left them at the front desk. Refused to resend them BC "they delivered them". Then tried to keep the next day delivery fee. Customer service(especially management) was not help & rude. I would not recommend using this service. Messed up on too many things for one delivery. Save yourself a hassle! Go somewhere else.
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1 comment
jaynee h
#326426

I am sorry for your experience with ProFlowers. I would like to look into this for you.

Please call 866-526-9426. Sallie

Review
#253148 Review #253148 is a subjective opinion of poster.
Service
Proflowers Delivery Service

Proflowers express

Paid to have flowers sent for a funeral-one day delivery-they never delivered the flowers at all. I would not have found out if I hadn't asked if they had been received. When I called Proflowers Express to see what happened I was put on hold then told they would research it and call me back...that did not happen. I called again was put on hold for over thirty minutes..hung up and tried email approach. Again told they would contact the florist and get back to me. The next day I heard back and was told they would send the flowers (5 days late) with an apology. They would not refund the extra money I paid to express ship. The funeral happened on Saturday and flowers would be delivered Tuesday.I never was told why they were not delivered. Would not use proflowers.
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2 comments
Anonymous
#479805

I apologize for the inconvenience. If there's anything I can do to rectify the issue don't hesitate to contact us at our corporate line 888-855-3486 and we'll take care of you. -Mike

Anonymous
#479797

0 for 2 on Mother's Day. Neither my mother nor my wife got their flowers.

Never got a call regarding my mother's non-delivery.

If using proflowers.com, make sure it doesn't go to proflowersexpress. Getting full refund for two botched deliveries.

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Review
#251217 Review #251217 is a subjective opinion of poster.
Product
Proflowers Bouquet

ProFlowers equals cheap looking plant

Update by user Aug 25, 2011

Emailed ProFlowers with my complaint. They REFUNDED the entire purchase price, along with an apology. I will try them again because the customer service was very good.

Original review posted by user Jul 25, 2011

ProFlowers "Fragrant Gardenia Topiary" looks like cheap junk. Ordered for a funeral. We are extremely disappointed in the size of the topiary. It is very small. The card was almost half the size of the plant. There is one opened bloom which is already almost dead (there are several buds). It looks like a cheap plant just stuck in a pot. We will not order from ProFlowers again. Definitely not worth the $50 price tag ($75.55 with shipping and tax). Also, we were unable to obtain shipping costs until nearly all ordering steps were completed. Positive: The plant arrived when requested.
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1 comment
jaynee h
#319145

I am sorry for your experience with ProFlowers. I would like to look into this for you.

Please call 866-526-9426. Sallie

Review
#251052 Review #251052 is a subjective opinion of poster.
Product
Proflowers Plant
NEVER use ProFlowers or any of their affiliated companies! They have several online scams that appear as pop up windows as you order. I Ordered flowers for my Mom, there was a pop up window saying I qualified for 'Free Shipping" but in fact they used this to take...
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1 comment
Anonymous
#351069

I have also been scammed on my credit card because of free shipping. I will NEVER use pro flowers again!!!!!!

Review
#250995 Review #250995 is a subjective opinion of poster.
Service
Proflowers Shipping Service