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Proflowers express

Paid to have flowers sent for a funeral-one day delivery-they never delivered the flowers at all. I would not have found out if I hadn't asked if they had been received. When I called Proflowers Express to see what happened I was put on hold then told they would research it and call me back...that did not happen. I called again was put on hold for over thirty minutes..hung up and tried email approach. Again told they would contact the florist and get back to me. The next day I heard back and was told they would send the flowers (5 days late) with an apology. They would not refund the extra money I paid to express ship. The funeral happened on Saturday and flowers would be delivered Tuesday.I never was told why they were not delivered. Would not use proflowers.
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2 comments
Anonymous
#479805

I apologize for the inconvenience. If there's anything I can do to rectify the issue don't hesitate to contact us at our corporate line 888-855-3486 and we'll take care of you. -Mike

Anonymous
#479797

0 for 2 on Mother's Day. Neither my mother nor my wife got their flowers.

Never got a call regarding my mother's non-delivery.

If using proflowers.com, make sure it doesn't go to proflowersexpress. Getting full refund for two botched deliveries.

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Review
#251217 Review #251217 is a subjective opinion of poster.
Product
Proflowers Bouquet

ProFlowers equals cheap looking plant

Update by user Aug 25, 2011

Emailed ProFlowers with my complaint. They REFUNDED the entire purchase price, along with an apology. I will try them again because the customer service was very good.

Original review posted by user Jul 25, 2011

ProFlowers "Fragrant Gardenia Topiary" looks like cheap junk. Ordered for a funeral. We are extremely disappointed in the size of the topiary. It is very small. The card was almost half the size of the plant. There is one opened bloom which is already almost dead (there are several buds). It looks like a cheap plant just stuck in a pot. We will not order from ProFlowers again. Definitely not worth the $50 price tag ($75.55 with shipping and tax). Also, we were unable to obtain shipping costs until nearly all ordering steps were completed. Positive: The plant arrived when requested.
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1 comment
jaynee h
#319145

I am sorry for your experience with ProFlowers. I would like to look into this for you.

Please call 866-526-9426. Sallie

Review
#251052 Review #251052 is a subjective opinion of poster.
Product
Proflowers Plant
NEVER use ProFlowers or any of their affiliated companies! They have several online scams that appear as pop up windows as you order. I Ordered flowers for my Mom, there was a pop up window saying I qualified for 'Free Shipping" but in fact they used this to take...
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1 comment
Anonymous
#351069

I have also been scammed on my credit card because of free shipping. I will NEVER use pro flowers again!!!!!!

Review
#250995 Review #250995 is a subjective opinion of poster.
Service
Proflowers Shipping Service

ProFlowers review in San Diego, California: Did NOT Deliver Flowers to Family Member of Deceased

I don't think I have ever written a bad review before, but ProFlowers/Florist Express is the ABSOLUTE WORST FLOWER SERVICE...EVER!!!!!! DO NOT GO THROUGH THIS HORRIBLE COMPANY!!! NOT ONLY DO THEY MESS UP YOUR ORDER, NOT DELIVER IT, CHARGE YOU INCORRECTLY ETC ETC, BUT THEY ALSO HAVE THE WORST CUSTOMER SERVIC & DON'T REALLY CARE WHAT YOU HAVE TO SAYE!! ABSOLUTELY DISGUSTED!! ProFlowers via FloristExpress did not deliver flowers on time for a funeral, said they didn't have any in stock when someone passed away and I paid extra for same day service, & they did not reimburse me even thought they said they would! Absolutely unacceptable! Warn your family & friends to not get duped...
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2 comments
jaynee h
#319146

I am sorry for your experience with ProFlowers. I would like to look into this for you.

Please call 866-526-9426. Sallie

Anonymous
#313512

Just a warning out there to others that may try to order this way. Most funeral homes will not display boxes from proflowers, and most directors will not arrange the flowers to put out for the family.

After the service the box of flowers will be given to the family. Remember flowers need water so if they were delivered to the funeral home a few days before the service they will sit in the back until after the service.

The best thing to do is order direct from a florist in the area you are needing the flowers for. Even if you pay a little more then what you would through proflowers you have a much better chance in getting what you want, when you need it.

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Review
#249303 Review #249303 is a subjective opinion of poster.
Service
Proflowers Customer Care

PROFLOWERS makes for a tacky gift/sympathy

I work at a funeral home and we see people send Proflowers occasionally. Do the people who send these realize that they come jammed in a box and the person that received them now has to try to arrange them? Families should not have to arrange the flowers someone sent to their loved ones service!!! Some come dead especially in the winter. Please, just call your local florist they will set you up even if its out of town. Unless the person getting the flowers is a florist they arent going to now how to arrange them and so they will look horrible. Funeral directors do not make for good florist either and the box comes addressed to the family so we cant open it anyway. Some times it sits for 2 days in that box. If people knew how these looked sitting amongst all the professionally arranged flowers they would be terribly embarrassed.
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Review
#245324 Review #245324 is a subjective opinion of poster.
Product
Proflowers Arrangement

Proflowers ripped me off...five times!!

My husband and I have moved to Australia (from the United States). For Mother's Day we had bouquets delivered to our two mothers and one grandmother. I ordered the bouquets that came with a free vase. When I hit "order" I was charged for vases on each order (the rip off count is up to three). However, I felt, "that must have been my fault somehow" and decided to ignore it. A month later...we have two bonsai trees sent to our fathers for Father's Day. We were running late on this order so I asked for Saturday delivery and was fine with the 14.99 Saturday Delivery charge. Instead. I hit order and was charged for Saturday Delivery as well as Standard Delivery...on both orders! The rip off count is now to five. I sent two emails to ProFlowers customer service. No response as yet. Surprising since the second you order something your email is inundated with shipping updates and new offers. I am pissed. What is that saying? Fool me once, shame on you. Fool me twice, shame on me. The only thing I look forward to now is sharing my experience with everyone.
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1 comment
jaynee h
#311404

I am sorry for your experience with ProFlowers. I would like to look into this for you.

Please call 866-526-9426. Sallie

Review
#245135 Review #245135 is a subjective opinion of poster.
Service
Proflowers Delivery Service

ProFlowers review in Houston, Texas: $89 for $39 flowers

I ordered the $39 special flowers for Mothers Day, but with all of their "extra" charges the total ended up at $89! You won't see these charges until after entering all of your credit card an shipping information, so watch out. There were charges because it was Mother's day season, high shipping charges, extra charges for Sunday delivery, charges for a gift card, and charges for a vase automatically added; I would have had to pay even more but I saw the vase get added and deleted it. Until everything is completed and you are ready to order you won't see the real total; the totals and price you see before that are "before extra charges". This isn't really a scam, since you do get one chance to see the real (big) total right at the end, but if you aren't paying attention you'll end up spending way more than you expect. I don't expect to ever do business with them again- I don't want to give work with a business where I have to give them my credit card information before seeing my final price. On the plus side, my mom said the flowers looked nice.
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Review
#243561 Review #243561 is a subjective opinion of poster.

ProFlowers review in Tampa, Florida: Additional Charges

I ordered flowers for Mother Day because I was told this company was hones. The flowers were delieved on time and where beautiful and thought I would use them again. I do NOT often order anything on the internet. Now I have two additional charges on my bank account that I have no idea where they came from. One is for freeshipping and one for a Tricore Inc. I have sent an eil to freeshipping to cael whatever this. The other ricor I. I have no way of kwg wat this i. he charge gives meno information and thee ae s may Tricor nmed companies on the inteenet that I wouldn't kno where to start. Ifanyon can give ay information on ho to cace ths I would love to hear fr y. Thisisway I do NOT nd will Not order offthe intenet and neve aga wih Proflowers
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Review
#241457 Review #241457 is a subjective opinion of poster.

PROFLOWERS!!!DONT DO BUSINESS WITH THEM!

Simply put, I ordered a bonsai for my fiance's birthday on May 26, I paid rush service to have it delivered on May 31, the morning went without a call from my fiance. I called them and didnt bother to help me, they said they were happy to refund me my money, like I wanted a refund! I pushed and pushed and they promised me to place an order with Flower Express and they were going to send a plant just a plain plant to him. They edited my message to him and promised me that it was going to arrive that afternoon before 6pm. Well you guess! nothing nothing nothing arrived! I called again and asked if this is how they do business in what kind of business they are, in the business of making special a occasion memorable or in the business of *** off naive customers like me who trusted them with my business. After being on hold with customer service for almost 50 minutes I finally got a supervisor who only offered me $15.00 credit for my next purchase! This people need to be out of business now it is unbelievable I wish I had read these reviews before placing my order with these people. I am filing a complain with the BBB and I will report them - they have have been getting away with this for a long time.
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Review
#240540 Review #240540 is a subjective opinion of poster.
Product
Proflowers Plant
Loss
$49

ProFlowers

I ordered flowers from ProFlowers company on line. I paid $67.00 USD, for a peace lily, that was so small, I could put it on an end table. I assumed it was large a large plant, because of the pricing. I wanted to stand it in a corner of my family room. But it was so small I could sit it on an end table. The picture shown on line was a larger plant. I have paid half this price and got a much larger plant. As another customer already said, it was in a box on my porch in the sun. Had I not been home, there is no telling what it would have looked like in the heat. I will never use this service again and recommend that you don't either!
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1 comment
Anonymous
#295004

I also received an extremely small arrangement for my daughter's birthday bouquet. I needed it that a.m., paid xtra for shipping and charges so assumed that it would be something big - but it wasn't AND the $5 birthday balloon wasn't with the bouquet!

I complained but didn't receive any $$$ back.

I WON'T BE USING THEM AGAIN! :-(

Review
#239698 Review #239698 is a subjective opinion of poster.
Product
Proflowers Plant