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ProFlowers review in San Diego, California: Did NOT Deliver Flowers to Family Member of Deceased

I don't think I have ever written a bad review before, but ProFlowers/Florist Express is the ABSOLUTE WORST FLOWER SERVICE...EVER!!!!!! DO NOT GO THROUGH THIS HORRIBLE COMPANY!!! NOT ONLY DO THEY MESS UP YOUR ORDER, NOT DELIVER IT, CHARGE YOU INCORRECTLY ETC ETC, BUT THEY ALSO HAVE THE WORST CUSTOMER SERVIC & DON'T REALLY CARE WHAT YOU HAVE TO SAYE!! ABSOLUTELY DISGUSTED!! ProFlowers via FloristExpress did not deliver flowers on time for a funeral, said they didn't have any in stock when someone passed away and I paid extra for same day service, & they did not reimburse me even thought they said they would! Absolutely unacceptable! Warn your family & friends to not get duped...
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2 comments
jaynee h
#319146

I am sorry for your experience with ProFlowers. I would like to look into this for you.

Please call 866-526-9426. Sallie

Anonymous
#313512

Just a warning out there to others that may try to order this way. Most funeral homes will not display boxes from proflowers, and most directors will not arrange the flowers to put out for the family.

After the service the box of flowers will be given to the family. Remember flowers need water so if they were delivered to the funeral home a few days before the service they will sit in the back until after the service.

The best thing to do is order direct from a florist in the area you are needing the flowers for. Even if you pay a little more then what you would through proflowers you have a much better chance in getting what you want, when you need it.

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Review
#249303 Review #249303 is a subjective opinion of poster.
Service
Proflowers Customer Care

PROFLOWERS makes for a tacky gift/sympathy

I work at a funeral home and we see people send Proflowers occasionally. Do the people who send these realize that they come jammed in a box and the person that received them now has to try to arrange them? Families should not have to arrange the flowers someone sent to their loved ones service!!! Some come dead especially in the winter. Please, just call your local florist they will set you up even if its out of town. Unless the person getting the flowers is a florist they arent going to now how to arrange them and so they will look horrible. Funeral directors do not make for good florist either and the box comes addressed to the family so we cant open it anyway. Some times it sits for 2 days in that box. If people knew how these looked sitting amongst all the professionally arranged flowers they would be terribly embarrassed.
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Review
#245324 Review #245324 is a subjective opinion of poster.
Product
Proflowers Arrangement

Proflowers ripped me off...five times!!

My husband and I have moved to Australia (from the United States). For Mother's Day we had bouquets delivered to our two mothers and one grandmother. I ordered the bouquets that came with a free vase. When I hit "order" I was charged for vases on each order (the rip off count is up to three). However, I felt, "that must have been my fault somehow" and decided to ignore it. A month later...we have two bonsai trees sent to our fathers for Father's Day. We were running late on this order so I asked for Saturday delivery and was fine with the 14.99 Saturday Delivery charge. Instead. I hit order and was charged for Saturday Delivery as well as Standard Delivery...on both orders! The rip off count is now to five. I sent two emails to ProFlowers customer service. No response as yet. Surprising since the second you order something your email is inundated with shipping updates and new offers. I am pissed. What is that saying? Fool me once, shame on you. Fool me twice, shame on me. The only thing I look forward to now is sharing my experience with everyone.
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1 comment
jaynee h
#311404

I am sorry for your experience with ProFlowers. I would like to look into this for you.

Please call 866-526-9426. Sallie

Review
#245135 Review #245135 is a subjective opinion of poster.
Service
Proflowers Delivery Service

ProFlowers review in Houston, Texas: $89 for $39 flowers

I ordered the $39 special flowers for Mothers Day, but with all of their "extra" charges the total ended up at $89! You won't see these charges until after entering all of your credit card an shipping information, so watch out. There were charges because it was Mother's day season, high shipping charges, extra charges for Sunday delivery, charges for a gift card, and charges for a vase automatically added; I would have had to pay even more but I saw the vase get added and deleted it. Until everything is completed and you are ready to order you won't see the real total; the totals and price you see before that are "before extra charges". This isn't really a scam, since you do get one chance to see the real (big) total right at the end, but if you aren't paying attention you'll end up spending way more than you expect. I don't expect to ever do business with them again- I don't want to give work with a business where I have to give them my credit card information before seeing my final price. On the plus side, my mom said the flowers looked nice.
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Review
#243561 Review #243561 is a subjective opinion of poster.

ProFlowers review in Tampa, Florida: Additional Charges

I ordered flowers for Mother Day because I was told this company was hones. The flowers were delieved on time and where beautiful and thought I would use them again. I do NOT often order anything on the internet. Now I have two additional charges on my bank account that I have no idea where they came from. One is for freeshipping and one for a Tricore Inc. I have sent an eil to freeshipping to cael whatever this. The other ricor I. I have no way of kwg wat this i. he charge gives meno information and thee ae s may Tricor nmed companies on the inteenet that I wouldn't kno where to start. Ifanyon can give ay information on ho to cace ths I would love to hear fr y. Thisisway I do NOT nd will Not order offthe intenet and neve aga wih Proflowers
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Review
#241457 Review #241457 is a subjective opinion of poster.

PROFLOWERS!!!DONT DO BUSINESS WITH THEM!

Simply put, I ordered a bonsai for my fiance's birthday on May 26, I paid rush service to have it delivered on May 31, the morning went without a call from my fiance. I called them and didnt bother to help me, they said they were happy to refund me my money, like I wanted a refund! I pushed and pushed and they promised me to place an order with Flower Express and they were going to send a plant just a plain plant to him. They edited my message to him and promised me that it was going to arrive that afternoon before 6pm. Well you guess! nothing nothing nothing arrived! I called again and asked if this is how they do business in what kind of business they are, in the business of making special a occasion memorable or in the business of *** off naive customers like me who trusted them with my business. After being on hold with customer service for almost 50 minutes I finally got a supervisor who only offered me $15.00 credit for my next purchase! This people need to be out of business now it is unbelievable I wish I had read these reviews before placing my order with these people. I am filing a complain with the BBB and I will report them - they have have been getting away with this for a long time.
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Review
#240540 Review #240540 is a subjective opinion of poster.
Product
Proflowers Plant
Loss
$49

ProFlowers

I ordered flowers from ProFlowers company on line. I paid $67.00 USD, for a peace lily, that was so small, I could put it on an end table. I assumed it was large a large plant, because of the pricing. I wanted to stand it in a corner of my family room. But it was so small I could sit it on an end table. The picture shown on line was a larger plant. I have paid half this price and got a much larger plant. As another customer already said, it was in a box on my porch in the sun. Had I not been home, there is no telling what it would have looked like in the heat. I will never use this service again and recommend that you don't either!
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1 comment
Anonymous
#295004

I also received an extremely small arrangement for my daughter's birthday bouquet. I needed it that a.m., paid xtra for shipping and charges so assumed that it would be something big - but it wasn't AND the $5 birthday balloon wasn't with the bouquet!

I complained but didn't receive any $$$ back.

I WON'T BE USING THEM AGAIN! :-(

Review
#239698 Review #239698 is a subjective opinion of poster.
Product
Proflowers Plant

Proflowers sent dead flowers for Mother's Day

My daughter ordered flowers from proflowers and they arrived cooked in a box. The UPS driver did not knock on the door and left them on the porch at 80 degrees, they were wrapped in plastic and had a sponge filled with water at the base of the stems. 80 degrees, plastic and water cook flowers. I also ordered flowers for my Mother that happened to be in Alaska.....no where on the page does it say they charge 30 dollars to deliver there but it comes out on your statement at the bank!!! Never Again! Will I use their services!!
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Review
#238816 Review #238816 is a subjective opinion of poster.
Product
Proflowers Flowers

ProFlowers review in Livingston, New Jersey: Took my order on Saturday with guarenteed delivery. Monday-still no flowers

Ordered flowers from Proflowers.com Saturday with same day delivery guaranteed. sent me an e-mail Sat. night to tell me they were unable to find a florist to deliver. This morning I okayed it for them to deliver today. Next I received an e-mail telling me it would have to be a different arrngement, which I agreed to. They called 15 minutes ago and I discovered that even though my card was charged $95.00 on Sat. ,which included $7. for same day delivery, my flowers are still not delivered. These were to a friend who had surgery, had her bladder punctured during the surgery, and other complications. Flowers would have been nice!
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2 comments
Anonymous
#370848

Had the same experience. I placed a same day delivery for my mom's birthday, like I do every year since she lives 4hrs away from me.

She actually looks forward to this every yr on her bday and mother's day. I paid extra for same day delivery. Pro Flowers says that if you place an order I believe its before 2pm they can deliver same day. I placed mine before 9am.

At 4:30pm I called to check the status of delivery and was told it would be delivered before 6pm she even put me on hold to check with the florist.An hour later I get a call telling me the florist had a last minute funeral to do and couldn't deliver mine until the next day. As pissed as I was I agreed because the lady who called promised me the flowers would be del. by noon on Saturday. At 9:15 Saturday I rcv an email saying my delivery was made so I call my mom and no Delivery!

I call back and was told the florist confirmed the wrong order by mistake and guarenteed my delivery by once again 6pm. At around 4pm I get another call telling me it will now be Monday! Pissed I do what anyone would do and I demanded my money back. Now the day after my mom's bday and no flowers.

Honestly when I demanded my money back I should have rcvd my money back plus my order should have been delivered anyways. Forgot to add on Friday I had the person that called me call and apoligize to mom and also she was promised the order on Sat.

before noon and she sat home all day waiting on this gift from her daughter. Never again will I order from Pro Flowers and I will tell anyone who will listen to use someone else for all gifting orders.

jaynee h
#300389

I am sorry for your experience with ProFlowers. I would like to look into this for you.

Please call 866-526-9426. Sallie

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Review
#238044 Review #238044 is a subjective opinion of poster.
Product
Proflowers Arrangement
Loss
$95

ProFlowers review in San Rafael, California: Pro-Flowers sold my mother's address to scammers

I ordered flowers from these people on Valentine's day and mother's day. After typing in my mother's delivery address I accidentally clicked on a box that listed her address as mine. She is 95 years old and lives in an assisted living facility 2000 miles away from me. She started getting ESPN magazine at her address with my name on it. At first she threw it away until she started getting collection letters. I had never heard of this magazine before she mentioned it to me, and never ordered it. She has been extremely distressed by the collection letters. I can't respond to the letters because they have no return address on them, and, if they did, it wouldn't help much since my mother is legally blind. It could only have happened on their site since my mother's address would never appear anywhere else. On top of this their billing practices are shady. Do NOT order from these people. You are better off googling florists in the home town of the person you want to send flowers to. At least those people have a local reputation to worry about. Pro-flowers is horrible.
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3 comments
jaynee h
#300241

I am sorry for your experience with ProFlowers. I would like to look into this for you.

Please call 866-526-9426. Sallie

Anonymous
#300238

I am sorry for your experience with ProFlowers. I would like to look into this for you.

Please call 866-526-9426. Sallie

Anonymous
#286438

This happened to me also! I ordered the flowers and within 20 minutes I had other unrelated charges on my visa!!! I had to contact the bank and it was a big hassle!!!!

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Review
#237766 Review #237766 is a subjective opinion of poster.
Product
Proflowers Arrangement