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Proflowers.com -- Dont do business with them!

I ordered flowers for Mother's Day delivery --paid extra to have them sent on Sunday. Saturday afternoon I got a form email saying they couldnt fulfill the order but would deliver them Monday or Tuesday. I called immediately and was told I would get a free upgrade on the bouquet along with a partial refund. They said they would call my mother and apologize. Simply put, none of this ever happened. No refund, no flowers were ever delivered. I feel so rotten that my mother got nothing on Mother's Day. I spent the entire week this week trying to get through to Proflowers to get my money back -- the one things they did do was charge my credit card. After being on hold for at least 20 mins each time I called, I was told they couldnt do anything until they talked to the florist. Finally on Friday a customer service rep said they would give me a refund. I haven't seen the money yet. The customer service, the follow through is horrendous at ProFlowers. What makes me most upset is that my mother never got her flowers.
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2 comments
jaynee h
#300243

I am sorry for your experience with ProFlowers. I would like to look into this for you.

Please call 866-526-9426. Sallie

Anonymous
#286330

I agree. My son ordered flowers for me, then called on Mother's Day very upset beause the flowers he ordered would not be delivered until the following Saturday, and they said that he couldn't cancel.

You know, just the thought that he tried to get these to me touched my heart. He could not afford the flowers in the first place and to sit at home knowing that I was here and couldn't even get a hug, much less $50 in flowers, broke his heart.

Pro Flowers needs to go into another business, or close their site down when they realize they can't fulfill orders for such an important holiday. Lousy way to do business.

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Review
#237636 Review #237636 is a subjective opinion of poster.
Service
Proflowers Delivery Service

ProFlowers/Flowers Express - My ***

Simply put, I ordered a plant in a cute watering can for my mom's birthday on May 9th to be delivered on May 10th. The ad said 'Same Day Delivery' so I thought the NEXT day surely shouldn't be a problem. May 10th came and went without a call from mom - she did NOT get her flowers on her birthday! I had to call ProFlowers - they didn't bother to call me. They blamed it on the florists who were supposed to deliver it - then they couldn't Find a florist who carried what I ordered! I asked if this is how they regularly do business - not calling the client back, not delivering on the delivery date, or just delivering whatever they feel like delivering. After being on hold with customer service for almost 30 minutes I finally got a supervisor who only offered me $11.00 back and would "call my mother to apologize'. Really???? Like she wants to hear from them??? Absolutely not! Unbelievable! I wish I had read these reviews before ordering from these unreliable people. I may even go to the BBB to report them - they have obviously gotten away with this for a long time.
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3 comments
Anonymous
#696814

this is the EXACT thing that happened to me. BBB it is!

Anonymous
#335846

I received an email confirmation before 3pm eastern and was charged a same day delivery charge. I also received a phone call from a pro flowers express representative at about 6pm eastern on Friday evening apologizing that the order was not delivered because the resident was not at home. Then I proceeded to explain that I did not check off a residence that my mother in law was in a hospital. She said that maybe she was released and that’s why it couldn’t be delivered. I couldn’t believe what I was hearing. I told her that I was sure she was still in the hospital recovering from open heart surgery and then she added that sometimes they get moved to different rooms so maybe she got moved. I told the girl I wanted the same day charge removed from my bill and credited back. She said it would take 1 or 2 days.

By this time I am upset with the girl and tell her that I explicitly put her room number and the building she was in and advised her to tell the delivery person to go in the main entrance and just ask for for her and they would look it up in the computer to confirm what I had written. I was visiting my mother in law Saturday before Hurricane Irene and was there at the hospital until after 2 pm and still no flowers.

I called her later that night and she said they had been delivered. When I went to see her Sunday afternoon I couldn’t believe my eyes when I looked at the flowers. Nothing at all like the picture and it came in a smiley face coffee mug. Horrible and tacky. $40 for a coffee mug of cheap flowers, give me a break. I could have picked nicer ones out front of the hospital. I will never use ProFlowers or any variation of it again.

Businesses like this that conduct shoddy practices and treat customers like a number are despicable. This was a very traumatic event in our families lives and I can not believe I added this ridiculous unnecessary stress to the week.

I’ve looked up reviews online and now am not surprised to find many other unsatisfied customers. That $8.00 better come off my bill.

jaynee h
#300246

I am sorry for your experience with ProFlowers. I would like to look into this for you.

Please call 866-526-9426. Sallie

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Review
#237233 Review #237233 is a subjective opinion of poster.
Service
Proflowers Delivery Service
Loss
$37

ProFlowers...in a box!!!!!

Unless you like having your "fresh" flowers delivered on some one's special day...IN a BOX!!! don't order from proflowers.com. Are you kidding me. i was really embarrassed when the $70 flowers where delivered to my mother-in-law at her fancy corporate law firm on her 60th birthday...i' a freakin box. She had to open the box, then assemble the flowers herself in the vase i paid $10 dollars extra for...then find some water. Proflowers did however refund my money when I called and complained. The customer service agent could speak English well and did not argue with me at all! So that was a pleasant and unexpected experience in that way ironically.
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1 comment
jaynee h
#300248

I am sorry for your experience with ProFlowers. I would like to look into this for you.

Please call 866-526-9426. Sallie

Review
#237218 Review #237218 is a subjective opinion of poster.
Loss
$70

Proflowers

My son sent me flowers from Proflowers. Iris and Tulips in a ginger jar. The quality was horrible!!! I called them and they said because they were so busy the quality suffered! They resent the flowers yesterday and they were just as bad. The 2nd set of flowers were healthy just really skimpy and small. Looks nothing like the picture. This is a classic case of bait and switch. I would never use Proflowers for fear they would send *** flowers and I would not know unless the receiver told me! Totally unreliable. Do not use proflowers!! They take your money and give you garbage
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1 comment
jaynee h
#300250

I am sorry for your experience with ProFlowers. I would like to look into this for you.

Please call 866-526-9426. Sallie

Review
#236954 Review #236954 is a subjective opinion of poster.
Product
Proflowers Bouquet
Loss
$49
I went on Pro Flowers website to order flowers for my grandmother for mothers day. The order total was $39.00. I accepted the fact that since I was ordering on Friday it was too late to get the flowers delivered on Sunday (Mother's Day) & I agreed to have them...
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1 comment
jaynee h
#300252

I am sorry for your experience with ProFlowers. I would like to look into this for you.

Please call 866-526-9426. Sallie

Review
#236835 Review #236835 is a subjective opinion of poster.
Service
Proflowers Delivery Service

ProFlowers review in Leicester, Massachusetts: Nightmare Customer Service

I have never filed a complaint online until now. What a nightmare dealing with this company. They did not ship my wife's mothers day flowers and after 2 phone calls and 3 emails later I haven't received any satisfactory response. Each time I have spoken with an outsourced individual and each time I was required to re-state the problem with a least 20 minutes of hold time. Each email response contradicted the prior email giving me false information and remedies/codes that did not work. I have a passion now to spread the word about this horrible (lack of customer service) company. RH in GA
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4 comments
Anonymous
#944886

Pro flowers has the most getto people working for them canceled my order they said I would not be charged and then took the money out anyways six days latter I have Ben waiting for ''call back " and nothing yet worst company ever

jaynee h
#300253

I am sorry for your experience with ProFlowers. I would like to look into this for you.

Please call 866-526-9426. Sallie

Anonymous
#287546

I agree completely with this post. ProFlowers, and particularly ProFlowers Florist Express have the worst and most frustrating customer service I have ever encountered.

The company was supposed to deliver flowers to my mother, and although they LIED and said that the flowers were signed for, they never arrived. After five separate phone calls to Proflowers and weeks of trying to get either a refund or the flowers delivered, there has been absolutely no movement. They won't tell me the name of the florist responsible, and ProFlowers representatives take absolutely no responsibility for this extremely frustrating and fruitless process.

Don't use ProFlowers!

They are really unreliable and have terrible terrible customer service.

At this point I'm not even angry because I'd like to have my money back, I'm just angry that there has been such a reprehensible stream of ineffective, lying customer service representatives. Proflowers is the WORST online flower service I have ever encountered, and I will never use ProFlowers again.

Anonymous
#284411

I have had the same experiance with proflowers myself and other florists. I do not even purchase any flowers from any telefloral, proflowers, etc.

because the quality is usually very bad and disappointing. If I want flowers, I go to my local grocery store or walmart.

At least I can see what I am purchasing. Because of such poor service and poor products, I feel most florists should be out of business.

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Review
#236812 Review #236812 is a subjective opinion of poster.
what happen to some one bring you flowers in a vase full of water and handing them to you with a smile not giving you a box with flowers and they are have dead and you have to fill the vase your self and the the $19.99 price after all said a done was $45.00 what a...
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7 comments
Anonymous
#427647

Attempted to order funeral arrangement on line and was unable to use discount since was referred to sister company. Before I found this out called and spoke with a representative named Zeke who kept questioning me if I put the web address in correctly. I asked to speak with another representative and had to ask 5-6 more times as he kept trying to say but, but but...

He finally transferred me to the que (where I had to wait for another Representative. The second person was very nice and helpful and immediately explained why I was unable to use the on-line ordering due to the type of arrangement, and the sister company did not accept the coupon.

All in all was a very disappointing experience, and will definitely advise friends and family not to use this service. :upset

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Review
#236775 Review #236775 is a subjective opinion of poster.
Product
Proflowers Flowers
Loss
$45

ProFlowers review in Overland Park, Kansas: Pro flowers blamed it on fed ex-sent empty box

pro flowers...well let me start by saying my mother died 25 years ago and it has been a long time since i have even thought aboout sending flowers on that day to anyone but i met a woman a disabled veteran who fought for our abilities to do just this one thing i am doing now and many more.so the flowers couldnt be delivered on sunday but monday ok? still no flowers at eight oclock -fedex dropped it and broke box open they say,icalled fedex they say no way a empty box was deliverd to us unsealed waitin on the photo
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1 comment
jaynee h
#300257

I am sorry for your experience with ProFlowers. I would like to look into this for you.

Please call 866-526-9426. Sallie

Review
#236737 Review #236737 is a subjective opinion of poster.
Loss
$80

Missleading Proflowers.com

I purchased the $19.99 deal for a dozen long stemmed roses for my Mom on Mothers day. I live 100 miles from her so I never saw them. She said they were beautiful but even if they weren't thats beside the point. The $19.99 is a joke. It cost me $70.00 total and I didn't buy anything else from them except the dozen roses. They said that regular delivery is $10.00 but it's an extra $19.99 on Mothers day. So I spent $30.00 just for delivery. Then they said that the vase was free. It's free only if you join their website and to that you have to fill out all kinds of stuff. So I declined to join up and spent the $13.00 for the vase. Then the tax took it to an even $70.00. In their adds, they purposely leave out the details of the features that ppl will need that will cost them so much more. Their site has taught me a very valuable lesson. And that is to check the reviews of sites that might also be as shady as these guys.
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2 comments
Anonymous
#576914

I experienced the same as the previous complain. Placed an order for flower arrangement advertised for $32.95 w/ balloon - an additional $4.99, good, and seeing that the first day available for delivery was the "following day(Saturday)" , I agreed, and placed the order. It was not till I completed the order with credit card information that I discovered this:

Sub-total: $37.94

Standard Service Charge: $12.99

Morning charge: $4.99

Saturday charge: $4.99

Rush charge: $4.99

Order Sub-total: $65.90

Tax: $3.95

Order total: $69.85

I don't discredit companies from making an " honest" buck, but I feel this kind of practice is utter " trickery" and won't consider using their service again!!

jaynee h
#300258

I am sorry for your experience with ProFlowers. I would like to look into this for you.

Please call 866-526-9426. Sallie

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Review
#236703 Review #236703 is a subjective opinion of poster.
Service
Proflowers Delivery Service

ProFlowers review in North Fort Myers, Florida: Order never came for mothers day

hello i ordered mothers day flowers and chocolate for my wife. i put in all the information. the order date i chose was may 8 2011, and i gave my credit card information. the order never arrived. i have one unhappy wife. the flowers i ordered for my wifes birthday came through on time and looked great. i wonder what happened. the concept of the flowers ordered on the internet is great. a confirmation number would be helpful, to be able to follow up on the order. i am sure glad that walmart sell flowers thanks harold spector haroldspector1300 @comcast.net
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4 comments
jaynee h
#300267

I am sorry for your experience with ProFlowers. I would like to look into this for you.

Please call 866-526-9426. Sallie

Anonymous
#284194

my sister died January 14th this year so I sent my Mom Tulips from pro flowers due to be delivered the 6th, on the 9th she gets a box of dead flowers. sure they refunded the 49.12 but she lost her child then gets dead flowers.

I asked them to re-send for free they said no. words can't explain how bad I feel

lachaon
#284176

also she didnt get her flowers...guess what i wont get when i get home :cry

lachaon
#284174

yea... pro flowers...

amateur *** if you will took my money right away but i have to wait 5-7 days to get it back wtf? sorry bout your special occasion but mine was shot he** in a handbasket too should be someting we can do besides talk to sam in california who is probably a fruit or nut (with all due respect to normal humans)

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Review
#236700 Review #236700 is a subjective opinion of poster.
Product
Proflowers Flowers
Loss
$100