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ProFlowers review in Scott, Louisiana: Did not deliver flowers on the right day and not the one's I ordered

I ordered Valentine flowers for my MOM they were to be delivered the Friday before V-day I recived an e-mial tell me that the flowers I ordered was not available that they were sending something else. that wasn't the big problem ... the problem was they were not delivered until the Monday! Not happy with the service. ok now on to the flowers I recieved on V-day they were dead the next day all dropped over 2 dozen roses form Pro Flowers This company is not what they claim to be! Very disappointed with the servce and product
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1 comment
jaynee h
#298685

ProFlowers apologizes that your Valentine's Day flowers did not meet your expectations. Please call 866-526-9426 so we can discuss your order. Sallie

Review
#221819 Review #221819 is a subjective opinion of poster.
Loss
$75
Interesting quote from the call center rep I just spoke to: "... I don't work for you, I work for Proflowers." This quote says it all in my latest experience with this company. I placed an order on their website. Paid an additional $14.99 for "Guaranteed...
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1 comment
jaynee h
#298691

ProFlowers apologizes for the Valentine's Day experience you had. Please call 866-526-9426 so we can discuss your order. Sallie

Review
#221788 Review #221788 is a subjective opinion of poster.
Service
Proflowers Delivery Service
Loss
$104

ProFlowers review in Madison, Wisconsin: Proflower's ripped me off.

I ordered what showed in the photo as a bouquet for 2 different purposes. One received a dozen tulips and the other over 60 sweetheart roses. Now I am seeing the free vase was not free and other charges have shown up. I called and was told the growers choice is "what ever they choose to send or have on hand." If I wanted to send tulips for Valentines day I would have chosen them. If I wanted to send roses for a thank you I would have but they were very in appropriate for the purpose. I will never use them again and hope to warn others.
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2 comments
jaynee h
#298757

ProFlowers apologizes that your order did not meet your expectations. Please call 866-526-9426 so we can review your account. Sallie

Anonymous
#249171

I've ordered the growers choice on several occasions in the past. The picture does show a mixed bouquet.

But right under the picture, in not so small letters, is a disclaimer. First line actually says "Note: Actual bouquet will vary from photo." Then it actually goes on to state that it may be an assorted mix, or may be a single type of flower, like tulips. And adding a vase costs $10. Where did you see it for free?

It's unfortunate that you didn't get what you wanted, but you did get exactly what you ordered.

The growers choice options give the florists an opportunity to get rid of some of their back/overstock at a discounted rate for you. Can't fault ProFlowers for your inability to read the description.

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Review
#221776 Review #221776 is a subjective opinion of poster.
Product
Proflowers Bouquet

ProFlowers/Charged card w/out permission for reward programs

Ordered from proflowers at least a year ago. I just noticed charges on our credit card for 14.95 for a rewards program. Called and had them refunded. I never signed up for a reward program! I do remember all the popup ads and 'special' programs they were trying to get you to sign up for...but I KNOW I never signed up for them. They say they just started to charge it to my account. Sounds VERY crooked to me. Worst part is that there is no one to contact other than the call center in India to complain. After a quick search, I found many others who have had the same problem. CROOKS!
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Review
#221754 Review #221754 is a subjective opinion of poster.

ProFlowers review in Washington, District Of Columbia: They sent dead Flowers for Valentines Day

Never order from ProFlowers or their 5 other businesses!!! For Valentines Day I ordered 15 tulips from ProFlowers (from me) and a small giraffe ring holder from Red Envelope, an affiliate business of ProFlowers, (from my kids) for my wife. I was promised delivery on Valentines Day by the end of business. I do not know about you but I think the end of business day is 6pm. Well…not ProFlowers! They consider 8pm the end of business day. We waited all day for the delivery. I wanted to have the flowers on the dining room table for our special Valentines dinner and have my kids give their mother their present after dinner. Luckily I got her some jewelry as well because the ProFlower delivery came at 7:54pm. The beautiful display of 15 tulips they show on the web site turned out to be 13 drooping ½ dead and frozen buds. When I placed them in the vase they looked like Charlie Browns Christmas Tree. The buds all hit the counter top because they drooped so much. We had already put our kids to bed (they are 2 and 5 years old) so we had to wake them up to see mom open her gift. The giraffe was as stated on the web site but what a disappointment. To wait all day and finally get the gifts at 8pm on Valentines Day ruined a special occasion. Luckily I have an understanding wife who was happy with the effort if not the outcome. When I called the customer care line (that's a laugh) the operator tried to blame UPS for the screw up. When I reminded her ProFlowers contracted UPS and chose that method of delivery so it is ProFlowers responsibility she could do nothing but agree. I got my money back for the flowers & delivery of flowers but no discount was offered for the giraffe. I will NEVER order anything from ProFlowers or their 5 other businesses, ProPlant, Red Envelope, Cherry Moon Farms, Sharis Berries & Personal Creations.com. I should have read the reviews before I ordered from them. Check out this web site http://www.floristdetective.com/wst_page15.aspx. Do yourself a favor and stay clear of these brands.
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1 comment
jaynee h
#298772

ProFlowers and RedEnvelope both apologize for your the disappointing delivery time of your Valentine's Day gifts. Please call 866-526-9426 so we can review your order with you. Sallie

Review
#221751 Review #221751 is a subjective opinion of poster.
Product
Proflowers Flowers
Loss
$35

Will never use ProFlowers again!

I ordered flowers for my mother for Valentine's Day. I received emails sayng my ordered had been delivered, when it hadn't. I ended up ruining the surprise,and consequently she had to wait around for several hours before the flowers actually were delivered. The customer service rep rushed me off of the phone telling me they couldn't track my order. When the flowers did arrivethey were in bud form..which isn't clear on the website. Everything about the arrangement was terrible. The vase was small, flowers were wilted. I actually was sent an arrangement on the same day. I waited and waited,finally I called my boyfriend (who had to ruin the surprise of me receiving flowers as well) who had just spoken to a ProFlowers rep. The Rep assured him I was the next delivery. So I waited, and waited. No flowers, until the next morning. I received flowers identical to the arrangement I had sent my mom, but a teddy bear was supposed to be included, ProFlowers claimed to have no knowledge of a teddy bear.((((blank stare))))that was supposed to be included I can't believe this company.
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2 comments
Kaytlin
#659505

I wish I had known they come in a card board box and then you have to put it together. Does not give you that,'I feel special feeling' I was hoping to send. NEVER AGAIN!

jaynee h
#298775

ProFlowers apologizes for both your disappointment and that of your mother for Valentine's Day. Please call 866-526-9426 so we can review you orders with you. Sallie

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Review
#221745 Review #221745 is a subjective opinion of poster.
Product
Proflowers Arrangement

Proflowers.com fails to deliver - again

After receiving flowers late on my birthday, my husband thought he'd order them early for Valentine's Day. Well, around 7p tonight, when they still hadn't been delivered, he called to check on the status. Proflowers told him that USPS had delivered them at 3p this afternoon, but we were home and know for sure that they were never delivered. When he told them this they offered to (a) deliver them 2 days from now (?) or (b) refund our money. They said investigating why UPS said they had been delivered when they had not would be too much work. Suffice to say, we asked for our money back (have to wait 3-5 business days for that to happen) and will NEVER order from them again - and will discouraged everyone we know from using them. Talk about terrible customer service!
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Review
#221717 Review #221717 is a subjective opinion of poster.
Product
Proflowers Flowers

Proflowers doesn't live up to it's claims

My husband heard about Proflowers on the radio. He ordered flowers for me for Valentine's Day. The flowers that arrived were brown and wilted and looked like they could've come from someones yard. When I removed the roses from the delivery box, several petals fell off. The vase that was sent was too large for the bouquet and there was no additional baby's breath or greenery to complete the bouquet. To top it off, the card that my husband had included wasn't transcribed correctly! My husband called Proflowers to complain about our experience, and eventually they agreed to a full refund. I wouldn't recommend Proflowers to anyone.
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Review
#221715 Review #221715 is a subjective opinion of poster.
Product
Proflowers Bouquet

ProFlowers review in Oklahoma City, Oklahoma: Pro Flowers Suck! I ordered on 2/2 for delivery on 2/11 and todays the 14th and still NO flowers!

I ordered flowers for my 75 year old mother and 12 days later still NO flowers. They advertise fresh and never order 1 set of flowers and get another, always what you order! Well the flowers came 12 days late, frozen and been on a Fed Ex truck for 5 days, so there 7 days gurantee freshness is already over when they arrived. It was 30 tulips and they were so small you couldn't really count them they were so small! I called and complained and there answer was a refund! Wow, you count on them to deliver and they leave you in a bind! I will never use them again! Totally false advertisement!
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Review
#221695 Review #221695 is a subjective opinion of poster.
Product
Proflowers Flowers
Loss
$44

ProFlowers review in Bellevue, Washington: Pro flowers rip off

ordered pro flowers for my wife for valentines day what a joke wilted pre assemby junk ,didnt follow request a delivred to wrong person in front of store sat in window all day. will never order from them again! beware! i will do every thing like this myself personally. this internet crapo is all a scam if you ask me. i asked for refund w'ell see if they will do that. if not i'll open a complaint through pay pal. what a dissapointing day for me and my wife both. next year will be better because i wont depend on any of these incompetent jerks again.
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1 comment
Anonymous
#249862

is to click on thier ads every time you see one but never buy anything.

Most likely they signed you up for other services that will bill your card monthly.. research them and 'easy saver scam"

Review
#221689 Review #221689 is a subjective opinion of poster.
Product
Proflowers Arrangement
Loss
$84