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ProFlowers - The Rep was slow as ***

3.2
Details
I called because I received a an email stating I would get a $15 credit toward a $29 purchase. I called because the credit was not being taken off, I spoke with a Rep that acted as though I was lying about the email I received. He took his lazy *** a ridiculous rate of time to create the order over the phone making the next day delivery obsolete. SO, because the Rep was slow as *** instead of a Saturday delivery, I have a Tuesday delivery and asked "is that ok?". As if a had a choice. He needs a new profession quickly, because he sucks really bad at this one. I AM Truly PISSED at the lack of customer focus!!!
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ID
#1191271 Review #1191271 is a subjective opinion of poster.
Service
Proflowers Customer Care
Reason of review
Poor customer service
Loss
$75
Preferred solution
Let the company propose a solution
1.0
Details
Ordered flowers with guarantee delivery on valentines day for a friend who lost her husband. The website has false information and advertisement. They take all my information including phone number. Not one call to say they couldn't deliver. When I called they said...
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ID
#1191124 Review #1191124 is a subjective opinion of poster.
Service
Proflowers Delivery Service
Reason of review
Problem with delivery
I am working overseas and placed an order for delivery at my Wife work on 14 February, annoyingly that did not happen as flowers never reached... I wrote to their customer care email address and I was simply ignored... very annoying and poor service, which ended up in...
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ID
#1190884 Review #1190884 is a subjective opinion of poster.
Service
Proflowers Delivery Service
Reason of review
Problem with delivery
1.5
Details
My husband ordered flowers and chocolate covered strawberries to be delivered to my job for valentines day. I received half dead flowers and no strawberries. This was our first Valentine's Day as a married couple and it was ruined. He tried his best to make my day...
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ID
#1190717 Review #1190717 is a subjective opinion of poster.
Product
Proflowers Arrangement
Reason of review
Damaged or defective

ProFlowers - Two gifts, one order, same delivery location. Two different trucks. One didnt make it.

Valentines - daughter received hers, but wife did not despite placing the order nearly a week in advance. No gift for wife. Sent them three notes before finally calling. The rep didnt seem to even care about my order. Just gave me a refund and have a nice day. Never again will I shop here. Going to back to local florists. {{Redacted}}
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ID
#1190545 Review #1190545 is a subjective opinion of poster.
Service
Proflowers Delivery Service
Reason of review
Problem with delivery
Pro Flowers charged me for a standard delivery, which is 14.90 and also charge me again in the amount of 14.90. because I wanted the flowers delivered at noon on Valentines day which suppose to be guaranteed. Once the order was confirmed, a popup window of 15.00 dollar...
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ID
#1190422 Review #1190422 is a subjective opinion of poster.
Service
Proflowers Delivery Service
Cons
  • Price
  • As advertised product zero accountability
  • Poor quality of flowers
Reason of review
Problems with payment
Tags
  • Sucks

ProFlowers - Flowers left outside in Feb. ALL the Tulips were dead!

1.0
Details
My boyfriend sent me Flowers on Feb 13. The delivery person left them outside, and ALL the Tulips were dead!
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ID
#1190192 Review #1190192 is a subjective opinion of poster.
Service
Proflowers Delivery Service
Reason of review
Bad quality
1.0
Details
Despite the February 14 delivery garuntee my order was not delivered! I even called three times today and was promised and reassured my order would be delivered on time! Nope no flowers! I called for a refund and I was talked in circles for a half an hour. I was...
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1 comment
Glorine
#1433071

Exact same problem

ID
#1190038 Review #1190038 is a subjective opinion of poster.
Service
Proflowers Delivery Service
Reason of review
Problem with delivery

ProFlowers - So sad

Never will get flowers from here they used to be so good now I would not waste my time if I were you don’t buy from here!
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ID
#1189921 Review #1189921 is a subjective opinion of poster.
Product
Proflowers Arrangement
Reason of review
Problem with delivery

ProFlowers - What an absorbant waste of money.

1.9
Details
These idiots used a flower shop that was in a different time zone and almost 3 hours away. Now the Valentine's day flowers will not arrive until the 15th, which my wife will not be at the location of delivery due to her work schedule. They shipped at 3 am on the 13th, and I dully expect them to be wilted and dying due to sitting in a box for 3 days without water. They don't have a refund policy even though they basically stole money from me.
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ID
#1189913 Review #1189913 is a subjective opinion of poster.
Service
Proflowers Delivery Service
Reason of review
Problem with delivery