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Proflowers uses deceitful advertising

ProFlowers.com "” First the good: custumer service is friendly. The bad: poor quality flowers - flower arive in poor shape and will only last a few days. The really bad: they sign you up for "memberships" to "clubs" like supersaver.com and freeshipping.com. They then charge you monthly fees for your membership! These "memberships" offer little in the way of benifits. The supersaver membership provides $15 savings from initial purchase, but then costs $15 per month! Beware - proflowers practices deceitful advertising - when they offer you a savings or free shipping; they are actually trying to trick you into becoming a member of one of these clubs! BEWARE!!!
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2 comments
Anonymous
#1111557

A copy of the Email I just sent to Pro Flowers:

Re: ORDER #112114825367

I expected to present my wife with a beautiful array of flowers. Instead, she received a box of mostly dead, unopened pods.

Those that are opening are woefully unpresentable as flowers. Even if the pods were to open and look healthy, the group would not be half of what was displayed in your advertisement. I feel deceived. I will never use Pro Flowers again.

I will tell everyone I know who has occasion to use a florist of the poor quality merchandise presented by Pro Flowers. You are despicable!

jaynee h
#300175

I am sorry for your experience with ProFlowers. I would like to look into this for you.

Please call 866-526-9426. Sallie

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Review
#217853 Review #217853 is a subjective opinion of poster.
Service
Proflowers Shipping Service

ProFlowers review in Washington, District Of Columbia: Pro Flowers did not deliver. Did not let me know either. Had to call to find out.

Pro Flowers took my order and my money and did not deliver the product I ordered. The second day I called and they told me they did not know why it did not ship (cupcakes for my daughter's weekend hosts) Told me they sent an e-mail of a replacement delivery (which I never received). The hosts never received it either, whatever it was. ProFlowers could not tell me what the substitution was. Does not seem to be a very reliable company. A Huge dissappointment! My daughter was a guest for the weekend at a friends house 5 hours away and we wanted to extend a little appreciation. Now we are empty-handed.
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2 comments
jaynee h
#300176

I am sorry for your experience with ProFlowers. I would like to look into this for you.

Please call 866-526-9426. Sallie

Anonymous
#245421

The same thing happened to me last year at Val Day. My wife and daughter didnt get any flowers. They told them to come by fedex and pick up TWO DAYS LATER.

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Review
#216577 Review #216577 is a subjective opinion of poster.
Service
Proflowers Delivery Service

ProFlowers review in Seal Beach, California: Ripped me off!

I filmed 3 commercials for Proflowers.com and they did not pay me per contract! The contract is dated November 3,2010 and as of January 7, 2011, they still have not paid me. They say the check is in the mail, along with many excuses why it never is. The last email states "it's being sent over night express" Two days later, and still no check! Shame on Proflowers.com for using my services, signing a contract for payment due, and then lying over and over again about how someone in accounting goofed up, and then how someone in payroll dropped the ball. Enough already!
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Review
#215265 Review #215265 is a subjective opinion of poster.
Loss
$1

ProFlowers review in Tulsa, Oklahoma: To busy to talk to me

Christmas flowers were not delivered to my sister. Upon calling pro flowers they called the responsible florist and I was advised that the florist was to busy to talk to me about the mis delivery although they have had my money since December 12th. They will wish they had talked to me and not make me wait. This is the end with Pro Flowers. I am truly sorry as they had been real good in the past. Not today! If I need a florist out of town from here on it will be simple to find a local florist on the net and not pay for Pro Flowers to be the middle man.
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Review
#214394 Review #214394 is a subjective opinion of poster.
Service
Proflowers Delivery Service
Loss
$59

ProFlowers review in Tucson, Arizona: Pfui

It was an order for Anniversary flowers. My wife and I got unneeded aggravation. I was told the vase would be free and I got charged 12.99. The flowers were shown to have brides breath. What we got had nothing more than short stemmed roses in a vase that was our of proportion. Ad showed a nice proportioned order. My wife called and was told we would get full refund. Checked my email for confirmation of refund. Still have not gotten same. No longer will use proflowers for anything. Buyer Beware! It also failed to provide packet for extending life of flowers. When my wife complained she was told to use vinegar and sugar.
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Review
#213174 Review #213174 is a subjective opinion of poster.
Product
Proflowers Arrangement
Loss
$79

ProFlowers review in Tamarac, Florida: Waste of money

The first shipment arrived missing the note and the vase. The green clay to hold the flowers was all broken up into little pieces and the flowers lasted a day before they fell apart.    We complained and the second shipment came with the same broken up clay, two of twelve stems broken, dried out leaves and a vase that was way too large to hold/display the flowers.     Lousy company. The rest of this review is to fill the 100 word requirement this site has. Apparently brevity and concise communications is lost to these people. Oh, still need more words.
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Review
#212923 Review #212923 is a subjective opinion of poster.
Loss
$80

Avoid ProFlowers at any cost!

There are times in your life when you throughly regret making some decisions. Choosing ProFlowers to send my bouquet was one of them. I never write customer service reviews, but I thought of doing this to save you from the trauma I went through the last week. ProFlowers cheats you right from the word go. They advertise a beautiful bouquet on their website which "qualifies for a shipping rebate". What they don't tell you is to claim your shipping rebate, you must go to their (equally ***) shipping partner: freeshipping.com and fill out everything again including your credit card info. The shipping partner then asks you to fill in your ProFlowers order # to get a Shipping rebate Claim #. Then you mail all these documents in hard copy to their Connecticut head quarters and then you wait for 3 to 6 weeks to get your rebate. Meanwhile, you'll be charged $13 / month on your credit card (remember you filled the # yourself) as premium member fees for freeshipping.com. One free advice: Forget your shipping rebate. I endured this hoping that the flowers would reach on time. Alas, the bouquet reached the destination 36 Hours after the day it was supposed to reach. Yeah, that's "ProFlowers" for you! I cant and nobody can make up the damage caused by delay…even if I send a bouquet for next 364 days to my kin. Alright, they cheated on pricing and timing, but the experience was just reaching its climax! My sister (recipient of the bouquet) gives me a call (36 Hours after her birthday) and says that white flowers seem a bit weird choice for a birthday…WHITE!!! I could not believe her. So she sent me a photograph of the bouquet and sure enough 98% of the flowers were white (the rest 2% were purple). Poles apart from what they advertised. Also, the bouquet which they sent had leaves to flowers ratio of 4:1. Perhaps, ProFlowers should be read as ProLeaves. I plan to fly 3000 miles and cross the country in an attempt to make up for the damages made by ProFlowers. If you want to keep your relations intact avoid ProFlowers at any cost!
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Review
#208080 Review #208080 is a subjective opinion of poster.
Product
Proflowers Bouquet
Loss
$35

ProFlowers is linked to a scammer who will charge you 14.95/month forever after first order.

ProFlowers is linked to a scammer, Encore Marketing, who will charge you 14.95/month forever,or until cancelled, after first order. I took a really close look at my credit card statement and noticed the charge. When I called American Express to dispute it they indicated I've been getting that charge monthly for over 1 year. Usually I pick these things up in the fine print but they slid this one in and I missed it. Judging from other comments on this site they successfully pull this off hundreds of thousands of times. Sounds like a class action lawsuit would be appropriate.
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Review
#205183 Review #205183 is a subjective opinion of poster.
Reason of review
Problems with payment

ProFlowers review in San Antonio, Texas: Didn't keep flowers moist received wilted

Ordered flowers for my wife Wednesday Oct 20.2010 for Friday shippment. Didn't have a problem with the delivery. They arrived on time. Just when you all shipped them you usually ship them with something to keep the flowers moist. When I wife got them at work there was nothing with them to prevent wilting. Paid over $57 for wilted flowers. Not to happy. You all usually take good care of the flowers before shipping. But don't know what happened this time. Don't know if I'll use your company again when I order flowers. And I've used you all quite a few times a year.
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Review
#203913 Review #203913 is a subjective opinion of poster.
Loss
$57
I too am a victim! I have been billed by Easy Saver Rewards (EASY SAVER 800-355-1837 PA) for $14.95 per month since making a purchase on Proflowers.com in May for mothers day. I just now discovered I was charged 5 (times) by that company for $ 14.95 because the way...
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3 comments
Margie
#371893

Right now db easy saver owes me almost $500 due to fraud. I have been told where the monies are to be deposited and if not, I will not hesitate to file state and federal fraud charges.

I have also contacted ProFlowers and let them know that they will be held accountable as well.

They are also responsible for easy saver and need to be held accountable. I would not doubt in a heartbeat that they didn't receive a kick back from all of our misery.

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Review
#201363 Review #201363 is a subjective opinion of poster.
Loss
$74