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Proflowers.com = Poor Quality, Poor Customer Service

Proflowers.com = Poor Quality, Poor Customer Service
I ordered two dozen roses from proflowers.com for my wife for our anniversary. The price wasn't too bad even though the shipping/handling fees are fairly high, but I thought that was offset by the convenience factor. The flowers arrived on time and the vase included was much too big for the flowers, not the same as was pictured on proflowers.com. The flowers looked good for a couple of days and then petals began to litter the table top. After 4-5 days, about two-thirds of the flowers were bare and the remaining third never even opened - Not a very good value. I have emailed proflowers.com 2 times and have received NOT ONE WORD of reply. So much for their guarantee. Needless to say I will not be using proflowers.com for my next flower purchase and I would certainly not recommend others do so either. Save your money and buy locally for even grocery store flowers seem to last longer than proflowers.com and there's less aggravation factor.
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4 comments
Anonymous
#316084

Just received roses for my mother for her birthday today. i paid big money for 24 roses and they are wilted, and the leaves are falling off and the delivery guy didn't even knock on the door, and its 104 degrees here today.

I was expecting vibrant colored roses and leaves but got what looks like roses that were overheated and limp. i am very upset and will never ever order from them again.

keep your money i could have went to my local grocer for half of what i spent with proflowers. :(

jaynee h
#315529

I am sorry for your experience with ProFlowers. I would like to look into this for you.

Please call 866-526-9426. Sallie

Anonymous
#247556

Cheap, Cheap, Cheap! Tiny rose buds that do not open, junk vase, threw everything in the garbage. Worst ever!

Anonymous
#188774

Becareful, ProFlowers is owned byt he same people that own Shari's Berries, Cherry Moon Farms, Secret Spoon Sweets, Red Envelope and about 20 other companies.

Do an online search of "proflowers easy saver" and you'll see they have been involved with ripping people off for a long time.

There is a class action lawsuit in progress in San Diego, but so far no state attorney has filed the criminal charges against them.

It's not the only fraud they are involved in, thier 'chocolate covered strawberries' don't actually contain any chocolate. The same people also own Direct TV, QCV and the Atlanta Braves and seem to be so wired in that no state will file charges.

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Review
#189722 Review #189722 is a subjective opinion of poster.

A big scam - EZsaver and ProFlowers

I NEVER EVER AUTHORIZED the company called EZSVER RW to charge my account in any circumstances. I found out a few days ago that I have been monthly charged WITHOUT MY APPROVAL by this company in the amount of USD14.95 since January 2010. I didn't have idea regarding what type of business this company offered. I'm 100% sure I never enrolled in such company's service as I have not received any promotions, coupons or never went to their website. I entered in a dispute and the bank told me since they have my billing address the charges would be posted. The fact that Proflowers.com signed me up when I explicitly opted out, and the way that easy saver never sent any correspondence to inform me that I had been entered into a subscription service bothers me so much that I will not be using proflowers again, nor will I be recommending their services to others. It's a big scam.
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1 comment
Anonymous
#167723

Hey!

I just resolved pretty much the same issue. I called EZ saver at 1-866-828-4677, and spoke with them twice- once to cancel the account and request a refund for the latest charge, the second time to request refunds for all six charges they had dealt me.

Both ladies I spoke with were polite, and did as I asked.

What you need: all the dates of all previous charges, the email you signed up with, and the above number. Speak with them, and they'll refund you as long as you push for it.

I suggest venting or something before calling. It's a real *** to discover you've been scammed for the past six months. (I was pissed!!)

Now to see if I actually do get that refund they promised. If not, well, I suppose it's off to BBB.org for me.

Review
#188985 Review #188985 is a subjective opinion of poster.
Reason of review
Problems with payment
Loss
$90

Proflowers is partnered with a scammer

Proflowers acts like you are getting a discount of 10% etc. but really they are selling your credit card info to easy saver without your actual knowledge. Easy Saver then charges you 14.95 per month, and who knows for what. I called the 1-800# listed on my credit card and got all the charges removed. But come on, they should be more honest about this. Don't offer coupons that seem like they are from Pro Flowers, when actually they are signing you up for something else. I would rather pay more (full price) than be charged 14.95 a month forever without my knowledge! No one should use pro flowers! Plus their quality has gone down a lot. I get flowers for her every Mothers Day, and this year she told me not to get it from them anymore. The flowers were half dead when she received them this year and last! Boycott Pro Flowers!!!!!!!!!!
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Review
#188828 Review #188828 is a subjective opinion of poster.
Product
Proflowers Flowers
Reason of review
Problems with payment

Pro Flowers Gimmicks | ProFlowers review from Stone Mountain, Georgia

I ordered flowers for Mother's Day and ever since, my credit card is being billed for all kind of programs that I did not sign up for. ProFlowers needs to be reported to the Better Business Bureau which I plan to do. Delivery for Mother's Day was $14.95 then they added the standard delivery $9.99 charges. There was nothing on the page that explained that. That's $25 for a $29 vase of flowers. The page has a shipping rebate. However when you complete the form, you do not get a rebate, you are just starting a whole bunch of charges on your credit card that you did not order.
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Review
#185313 Review #185313 is a subjective opinion of poster.
Service
Proflowers Delivery Service

ProFlowers

OMG!! I had no CLUE they did this until I seem my Card Statement. Now I will NEVER order from ProFlowers again due to just this. I filled out the CANCEL my NOT MEMBERSHIP that I never seen coming!! Now I will NEVER order from ProFlowers again due to just this. Do you think I will get my money back...ha ha ha ha ha ha ha ha! Guess I beter wise up and watch what I'm doing when buying someone Flowers. Go figure...Now the Jokes on me...LOL ha LOL ha LOL ha LOL ha Mesa AZ.
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1 comment
Anonymous
#151046

Wait, what was your complaint about?

Review
#184747 Review #184747 is a subjective opinion of poster.

Could not make deadlines | ProFlowers review from Boston, Massachusetts

I ordered flowers for my mother's birthday to be delivered on a Friday to her work address. When they had not arrived by 5pm, their deadline, I called Pro Flowers. I was told after being placed on hold that the local florist was unable to fill the order and they had just received notice of this 45 minutes prior (but still well after the 5pm deadline and more than 24 hours afer I had placed by overnight order). I was offered an upgrade for delivery the next day which was a pathetic offer of accomodation and impractical. I am completely disgusted at their level of customer srevice. If they were unable to fill the order, they should havenotified me in a timely fashion so that I could make appropriate accomodations. Instead, I only found out when I called (!) and was offered the most pathetic accomodation ever. Why would I possible want an upgraded arrangement delivered too late by the same people that couldnot manage to get it right the first time? If you need something on a specific date, do not use Pro Flowers. One of the worst experiences I've ever had.
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2 comments
Anonymous
#146151

I live 3k+ miles from my mother, so that was impossible. plus, I don't know anyone she works with.

Anonymous
#146130

Whatever happened to buying flowers for her and asking someone from her work to deliver it. Beats ordering at last minute.

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Review
#183075 Review #183075 is a subjective opinion of poster.
Product
Proflowers Arrangement

NOT IMPRESSED! WILL NEVER, EVER USE AGAIN! | ProFlowers review from Washington, District Of Columbia

I ordered flowers two days before Mother's Day to be delivered on Saturday 5/8/10. I received a confirmation email stating that the flowers would be delivered on 5/8/10 between 9 am and 6 pm. When I called my mother Saturday night, the day of delivery, the flowers never showed, no phone and no email. At 8:30 pm that same night, I called their 1-888 number and was told the flowers could not be delivered because there was not a local florist able to handle the order. They had two days to figure this out and out of courtesy, they could have called or emailed to let me know so I could make other arrangements. I demanded a full refund ASAP and then filed a complaint with the Better Business Bureau. Upon filing my complaint with the BBB, there were numerous other complaints against this company; I wish I would have done some research beforehand. I will NEVER use this company again, nor will I refer anyone I know to them. This is a scam company all the way around! I hope and pray in this economy, their doors will be permanently shut.
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5 comments
Anonymous
#143784

This is an update. It's the 15th and they've provided a variety of reasons why the order could not be delivered. I'd like to sue them.

Anonymous
#143783

This is an update. It's the 15th and they've provided a variety of reasons why the order could not be delivered. I'd like to sue them.

Anonymous
#143314

Proflowers's flowers died way too early, what a total rip off. Never again.

Anonymous
#142454

Same thing, they keep offering to deliver the flowers at a discount and with an upgrade... They still can't seem to get the flowers delivered! Is there a consumer group or agency I can call about this?

Anonymous
#141789

The exact same thing happened to me, thanks for dishonoring my mother on her day.

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Review
#181505 Review #181505 is a subjective opinion of poster.
Service
Proflowers Delivery Service

ProFlowers.com thinks we're all ***

How is it that proflowers.com can advertise that if you order flowers for mothers day, that they will give you FREE Truffles for $10 more? I might be crazy but how do they get away with stating that on radio nationwide AND how do they do it with a straight face? FREE Truffles with an additional $10.00 payment! I'm sorry but although I wasn't the best in math in school, am I missing something here or is this just a very blunt rip off and slap in the face of consumers? Anyways, if someone can explain to me how this isn't a rip off I'd love to hear it.
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Review
#181211 Review #181211 is a subjective opinion of poster.

Hope this company goes down the drain | ProFlowers review from Oakland, California

Waste of money. If you going to advertise something. Make sure that's what we get then some ugly *** flowers. It looks like the flowers are already dying and 90% of the vase was steam. You can't even see the flowers. Plus, don't leave it by the door step anyone can steal it ***. Mother thought that the local flower shop was better than Pro flowers. Warning to all customer run will you still can. There just a scam. Nothing good at all about them. Rating give them a Zero out of a billion. Pro flower sucks don't waste your time or money
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Review
#181148 Review #181148 is a subjective opinion of poster.
Loss
$85
I saw an add for mothers day from ProFlowers.com. The add states $19.99 with a free special savings of $6.99 as a free gift for the vase and free shipping. When I ordered and proceeded to checkout, my total was $19.99. The next day I checked my bank account and it...
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10 comments
Amanda R
#479230

I just posted a review with a photo - I was completely embarrassed at the arrangement my mother in law received - amazing they're still in business!!! Call and demand refunds - I was lucky, I was able to get a refund!

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Review
#180642 Review #180642 is a subjective opinion of poster.
Loss
$32