flowers order delivery pro flowers service customer service customer money vase card
I hope that all others that have been robbed by these companies will stop using Proflowers and hopefully they will feel the backlash of their unscrupulous ways of acquiring our money. Proflowers does not deserve to be in business ! Not only will I not use Proflowers...
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2 comments
Anonymous
#261279

The way to go about this, and I have worked for the Freeshipping.com company, is to call their customer service number, provide your last name and zip code so the agent can lookup your account, and tell them you will be filing a complaine with the BBB and filing a dispute with your bank. These are their "magic words" where they will FULLY REFUND YOU.

You should then request a complete refund of every charge they ever made to your card and they will send a "ticket" to the people in Wethersfield, and they will completely refund you! Good luck!

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Review
#180349 Review #180349 is a subjective opinion of poster.
Product
Proflowers Flowers
I just got off the phone with a very ignorant service rep named Erica from Pro-Flowers.com. My debit card was charged $83.88 today. I used their service 2 months ago and will never use it again. I had ordered a $49.99 bouquet of flowers that ended up totaling a...
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2 comments
Anonymous
#133844

Hello,

My name is Caroline and I am the Special Programs Associate here at ProFlowers. I would like to sincerely apologize for any confusion you experienced regarding our partner program.

I would be more than happy to discuss your concerns, assist you with anything I can and receive any additional feedback to improve our service.

Please contact me directly to discuss, my phone number is (858) 909-3785. I would like to assist you in any way that I can.

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Review
#178449 Review #178449 is a subjective opinion of poster.
Service
Proflowers Shipping Service
Reason of review
Problems with payment

Pro Flowers has me worried | ProFlowers review from Fairbanks, Alaska

Just ordered some flowers for somebody the other day from Pro Flowers online. I was shopping around for the best deal online, and the name sounded familiar to me, ... perhaps I'd heard it before on a radio advertisement? This is my first time doing business with Pro Flowers. After placing the order, I was redirected to a suspicious page that promised "Free Shipping," if I would just provide them with my credit card number, "for your protection." I didn't just fall off the turnip truck, okay? An internet search about this offer revealed that there would be no shipping discount unless a membership fee was paid. Furthermore, there were a lot of complaints by people who appear to have been auto-enrolled in the program. Nowhere on the webpage that I was re-directed to was there any mention of a membership fee. The credit card information was requested for "protection," purposes and I did not provide it. I'm receiving junk mail (spam) now, from companies affiliated with Pro Flowers; Gee Whiz, I really, really hope the person I sent the flowers to isn't getting it, too. I now see there are numerous, numerous complaints about Pro Flowers on sites like this one all over the Internet. There are a few postings that have positive things to say about Pro Flowers, that are in defense of Pro Flowers, but they have the suspicious appearance of being posted by the business itself and not a legitimate customer. I'm really worried now that my personal and credit card information might have been compromised by this transaction. Another thing I found annoying, though of lesser concern, is that I was assessed shipping charges, which I expected, but then when the transaction went through, there was also seperate "handling" charges, and "tax," (even though this was an out-of-state sale.)
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4 comments
Anonymous
#188894

I wonder why these people are still allowed to process credit cards, the proof is just too overwhelming: they are helping easy saver steal from customers, who was bought off to keep them from being brought up on fraud charges? Where is the American Express and Visa fraud departments on this?

Anonymous
#137204

I just placed 2 orders on ProFlowers.com for the week prior to Mother's Day. After I placed the order I looked up the reviews, and the positive reviews are VERY minimal.

After reading so many negative reviews, I am really worried that the flowers will not be delivered, or they will look bad. I ordered flowers for my mom, and my boyfriend's mom.

At this point, I'm just hoping the flowers are delivered on time. I will deal with the condition of the flowers once they arrive (if they do =/).

Anonymous
#135039

Go *** yourself Pro Flowers

Anonymous
#130564

Hello, my name is Caroline and I am the Special Programs Associate here at ProFlowers. I see that you had some questions and concerns about your recent order and I would like to be able to discuss them with you.

Here at ProFlowers, we pride ourselves in customer service and we want to make sure that all of our customers are satisfied with thier order and service. I would really like to discuss your experiance with you.

You can reach me directly at 858-909-3785. Please feel free to contact me when you have a chance, I would be happy to help.

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Review
#177416 Review #177416 is a subjective opinion of poster.
Loss
$45
I will never order from you again. I want the charges to my credit card to stop right now. I did not agree to any charges or sign up for any subscription.I also want the charges refunded to me that were unlawfully taken from my account. This is unacceptable and I want...
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1 comment
Anonymous
#138587

they did this to me too!! They purposefully make it hard to finish your online order without getting involved in the BS subscription. It's coldly calculated that you'll click on something you don't want.

I had to call up to cancel whatever it was that charged me extra $15, I went to 1800flowers for Mothers Day gift this year.

Review
#175665 Review #175665 is a subjective opinion of poster.
Loss
$40
ProFlowers.com Easy Saver scam beware !!!!!!! Upon reviewing our credit card statement today (March 18, 2010), I found a $14.95 charge from Easy Saver 1-800-355-1837. My wife bought flowers from ProFlowers.com back in December and apparently clicked on a coupon that...
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5 comments
Anonymous
#396593

I just found $500 worth of charges dating back 33 months. Never received an email, receipt, invoice from "Easy Savers".

I still don't even know what easy savers is. I called the company and was credited 12 months of charges back to my account, and the balance is apparently going to be mailed.

I'm going to file a complaint with the BBB of MD, and make a police report if necessary. I will also join any class action suit I can find against these criminals!

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Review
#175403 Review #175403 is a subjective opinion of poster.
Product
Proflowers Flowers

Easy saver taking 14.95 from acct. | ProFlowers review from Bolingbrook, Illinois

easy saver 1-800-355-1837 going i to acct. with out me signing up for this how is this. i have to go and see how long they have been doing this to me another head ache i have to i called them they gave me old email that i have not used in 2 yrs so they have been taking $14.95 because i was ordering flower from pro-flower.so they will returning 16 payments to me at $14.95 i think iwill cancel with pro flower part of this is my fault but i never fill out flag that drops when ordering and not checking my checking acct. a lesson to learn
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Review
#175254 Review #175254 is a subjective opinion of poster.
Loss
$356

Never use pro flowers | ProFlowers review from Greensboro, North Carolina

Three months ago I sent flowers to a friend who lost her mother in law. ProFlowers sent me a confirmation and then tried to get me to sign up for Easy Saver, some program that gives me discounts that I don't want. Three months later, I received a charged for $14.95 on my bank account from Easy Saver. I distinctly recall selecting No, I don't want to take advantage of any more offers. I just want to order flowers. I just called Easy Saver and was told that I selected Yes. While the online representative said she would happily refund my account, I wonder about all of the other people who are not watching their credit cards and bank accounts closely. Do not - I repeat - do not order from ProFlowers. Also Google Easy Saver and see who also partners with them and don't use those companies either. In this day and age when money is very tight, it is companies like these who should be hauled into court for ripping people off.
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1 comment
Anonymous
#226193

tried to order flowers on a saturday night for a funeral. Proflowers advertised a $29 arrangement , which I chose, after filling out quite a bit of info, my total for the $29 arrangement was over $60.

They lie, and are disingenuous, organizations who don't tell you the price of their product until you've spent quality time filling out payment forms should be boycotted. Never Use Proflowers.

BTW, a "next day" charge, for Tuesday delivery (on Saturday night) seals the deal. Never ever.

Review
#174803 Review #174803 is a subjective opinion of poster.

Monthly charges from Proflowers easysaver

Monthly charges from ProFlowers of $14.95 came about by agreeing to accept free shipping on suceeding orders. These charges aggregate $180.00 over a 12 month period for getting $10.00 in free shipping. When ordering flowers from ProFlowers, they will attempt to get you to agree to additional charges in order to get so-called "incentives". How does one go about having these bogus charges removed from their credit card account. See Lita Epstein's posting on AOL of 3/11/10 where she explicity ties such schemes to the ProFlowers group of companies. Thank you for your service.
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Review
#174362 Review #174362 is a subjective opinion of poster.
Service
Proflowers Shipping Service
Loss
$80

ProFlowers/Easysaver

ProFlowers/Easy-saver. Debited my credit card account for 6 months before we realized it. I placed the order over the phone with a live operator not on the Internet. So the usual excuses of "why" it happened didn't apply to me. ProFlowers eventually blamed the operator for being new and inexperienced and apologized profusely. All a scam. Between ProFlowers and American Express we were reimbursed our monies. We have stopped ordering on line or over the phone with ProFlowers, went back to FTD and local florist where we know there are no sneaky scams. Beware of ProFlowers and Easy-saver.
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Review
#174345 Review #174345 is a subjective opinion of poster.

Buying flowers from Proflowers leads to $29 dollars a month extra charges

I bought flowers from Proflowers twice before I noticed I was being billed by two companies for membership to recieve discounts and free shipping on a monthly basis. I was tricked into accepting these offers by accepting a free shipment discount. If you have ordered flowers from this company check your bank statements and demand your money back. This is oone of the biggest frauds on the internet. The flowers and delivery are good, it's the charges afterward that turned me off. As consumers we should not have to go through a maze to make a purchase, I feel sorry for companies that resort to these types of tactics. I have begun to watch companies that offer great deals on the internet most are scam artists.
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Review
#174342 Review #174342 is a subjective opinion of poster.
Service
Proflowers Delivery Service
Reason of review
Problems with payment