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ProFlowers sucks. Never delivered order for Mother's Day

Proflowers sent me an email on Mothers Day telling me they would not be delivering my mother's flowers. No reason. They just didn't bother to deliver them. They had the gall to ask me what they could do to make me happy. What follows is our email exchange. Dear Sherry, Unfortunately, we have some bad news. Due to a delay with our delivery partner, which we accept full responsibility for, your recent order (#P----) to Patricia was not delivered in time for Mother's Day. Based on the online tracking information of your order, we have not seen the expected confirmation that your order has been delivered. We tried everything in our power to make it happen, and we're terribly sorry we couldn't come through for you. We hope that there is still time for you to make another arrangement. Please let us make this right for you. Call us today at 1-800-PROFLOWERS (776-3569) or email us at wecare@proflowers.com and let us know what we can do. We will do everything we can to make sure you're happy with your entire ProFlowers experience. Additionally, I want to personally assure you on behalf of the entire team here at ProFlowers that we're working to get to the root cause of these problems you experienced—and any problem that stops us from meeting your expectations. When mistakes happen, it's disheartening for all of us, because it means we've let you down. And our whole goal, our entire purpose, is to serve you and help you make the special people in your life feel all the more special. If you have already spoken with a customer service representative about this, disregard this email and—more importantly—rest assured any arrangements you have already made will be honored. Sincerely,Bill Strauss, CEO ProFlowers.com 1-800-PROFLOWERS - 24 hours, 7 days a week -----Original Message-----From: Sherry ()Sent: May 11, 2008 11:01:06 PMSubject: FW: Important Update About Your ProFlowers Order (#---) You can refund my money. All of it. It was shady the way you offered a ten dollar discount and then tacked on the extra ten dollars for Saturday deliveryto begin with. The only reason I ordered from you is because of the discount advertised on Breuer Unleashed. I will be letting them know that you never delivered the order and encouraging them to not participate in promotions withyour company again. You didn't deliver MOTHERS DAY flowers. Any other day might have been acceptable. This was not. Further, you should have CALLED me so that I couldmake other arrangements, rather than taking the cowardly way out and sending me an email which I did not get until just now. Thanks for nothing. I will look forward to my complete refund on the creditcard. Sherry P___Dear Sherry,, Order Number P---- Thank you for contacting ProFlowers.com. Please accept our sincere apologiesfor your disappointment with your recnet order. We have applied a refund of58.19 to your account as requested. This credit will interface with your creditcard company in approximately 5-7 business days. As your satisfaction is extremely important to us, we are more than happy toissue this refund. Again, please accept our apologies for any disappointmentwith this order. Please let us know if we can be of further assistance. Best Regards, HB Marchelene ReznicekCustomer CareProFlowersSend love, not like. Send ProFlowers
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3 comments
Anonymous
#114555

I just ordered roses for my wife on valentines day. The delivery was fine but the roses were horrible.

Some of them were starting to wither and 90% of them were grossly undersized. I'll never order from ProFlowers again

Anonymous
#114548

I ordered flowers for Valentine's day a week ahead of time. Come delivery day, no flowers, yet I get an email stating proudly " Your flowers have been delivered." They were, to the wrong State.

I called them and was told "Don't worry, it was a shipper error and your order will be delivered by 8 PM guaranteed". No flowers delivered. Called them again and was told "we are sorry, we will issue a refund", as though that is going to correct the situation. Cannot find an email address for CEO Bill Strauss.

This is just a short synopsis of the screwup.

I will never ever use them again as their guarantee is worthless. :(

Anonymous
#66283

These idiots delivered a bouquet (for my niece who just delivered my grand nephew) AT THE SECURITY GUARD DESK OF THE EMERGENCY ROOM AT THE HOSPITAL!!!! Only *** would not deliver the flowers to the front desk to be taken to a new mother. They also charged me double of the listed price for "next day delivery", "Saturday delivery", etc., etc.

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Review
#120591 Review #120591 is a subjective opinion of poster.
Service
Proflowers Delivery Service
Loss
$60

ProFlowers review in Milwaukee, Wisconsin: They take money but send no flowers

I placed an order online on Proflowers for mother's day on May 1. Well yesterday the flowers didn't come. They say that their was a "problem" with my credit card. Well the money was charged and is taken out of my bank account, I even showed them a copy of the transaction line on my account. They are telling me that they never charge unless they ship them. Now I am out the $50 and have no flowers to show for it. They say they have no record of ever charging my account. What a crock. What else can I do to get my money back?
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Review
#120577 Review #120577 is a subjective opinion of poster.
Product
Proflowers Flowers
Loss
$51

Ripped Off by Easy Saver/ Proflowers

After ordering Mother's Day flowers for my wife w/ Proflowers I was charged $1.95 by Easy Savers, After checking I discovered that this company has a link w/ proflowers offering "Free Shipping". I only clicked on the link to see what it was about. THATS ALL! I never filled anything out or clicked any button to "Agree" to any terms. This is Fraud by any account and charges need to be filed or Proflowers may find a class action law suit filed against them and Easy Saver. Providing my charge infornation makes them Quilty. STOP THE FRAUD PROFLOWERS
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Review
#120476 Review #120476 is a subjective opinion of poster.
Product
Proflowers Flowers

Proflowers

If you signed up to get the shipping refund that's when you get screwed on the easy savers thing. If you read it states by clicking you will be enrolled in said program and will be charged. My husband did the same thing he called because a thing came up on the screen and said that he had just enrolled in easy savers. I am generally ok with proflowers but i do think that it is super sneaky of them to throw that in at the end. I have also been overcharged for certain orders as well. I'm not a fan to say the least.
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Review
#120319 Review #120319 is a subjective opinion of poster.
Loss
$40

ProFlowers & Easy Saver Rewards

Had a horrible experience with proflowers.com today concerning the passing of my personal information to one (or possibly more) of their partners. Read ProFlowers.com's privacy statement: they are now passing privacy information to partners such as Easy Saver Rewards including, name, address, phone, and credit card info. This occurred when I clicked on a button to get fifteen dollars off my next purchase. That button brought me to a page that said welcome to Easy Saver Rewards. Easy Saver Rewards (easysaverrewards.com) promptly charged me a 'nominal fee' for joining their club. Long time customer jumping ship - thanks but no thanks.
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2 comments
Anonymous
#97116

Bought flowers for wife.Did not knowingly join up for anything else. EZ savers started charging my credit card 14.95 monthly.

I just caught it 8 month's later. What the heck????

No more pro -flowers.I want my money back. They are theifs.

Anonymous
#11454

After paying $150 For flowers

clicked on a Get $10 of next order

Now My credit cards is being charger fo some garbage "Easy Saver Club" This will be my last ime buying from Pro Flowers

for that silly stunt you have lost a lifetime customer. :(

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Review
#120171 Review #120171 is a subjective opinion of poster.
Loss
$120

Easy Saver using crdit card info from ProFlowers

Feb 6, 2008 I ordered Valentine Flowers from PROFLOWERS.COM I paid $39.99 for the flowers & candy $3.40 Tax $9.99 Delivery $9.99 Guaranteed Feb 14 Delivery $63.37 TOTAL I was offered free delivery if I joined the “Insider Club” and I would be billed $5.99 per month. I rejected the offer and paid the full $63.37. I was billed to my Capital One credit card on Feb 14, 2008 I received unwanted Spam from Cherry Moon, Secret Spoon and ProFlower I have received a Charge from Easy Saver on My Capital One credit card. Easy Saver is affiliated with the other three firms (Cherry Moon, Secret Spoon and ProFlowers) I was billed $1.95 on Feb. 7; $14.95 on Mar.7; $14.95 on Apr. 4; and $14.95 on May. 3 I never had any business with “EASY SAVER” .I never gave “EASY SAVER” my credit card number. I assume they got it from ProFlowers which is the only of these firms with which I did any business. This is totally fraudulent and the $46.80 which they charged was totally illegal
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3 comments
Anonymous
#18949

I have read a lot of these Easy Saver issues and there are many posts defending their practices, all mention "read the contract..." and many use a condescending tone. The bottom line is that both companies use decptive practices to lure unsuspecting consumers into bogus recurring charges.

I say both companies because Proflowers is just as much to blame for subjecting their customers to this stealing. How much does Proflowers make for every "chump" that signs up for the "free" offer? Wanna bet that the owners of both companies are somehow connected? All I can say is what goes around comes around and payback is a ***.

You Easysaver employees that post here, you know whats going on and you choose to be there. You have to live with yourselves, thats the worst punishment.

Anonymous
#11174

:( DUMB *** TRY READING BEFORE SUBMITTING AN ORDER. EASY SAVER IS NOT ADDED TO YOUR ORDER YOU HAVE TO READ AND PRESS OK TO TRY IT. IF YOU DONT WANT TO TRY IT YOU PRESS NO.

Anonymous
#10995

I too was charged by this Easy Saver company.

Buyers BEWARE!!!!!!!

Shop elsewhere for flowers!!!

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Review
#119818 Review #119818 is a subjective opinion of poster.
Service
Proflowers Delivery Service
Loss
$46
When I ordered some flowers today from proflowers.com, I was offered money off my next purchase if I gave them my email and zipcode. The offer mentioned something about signing me up for easysaver rewards but didn't mention anything about the monthly fee associated...
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18 comments
Anonymous
#203400

I just realized today that I had less money in my account when I tried to buy something at the store. I was supposed to have $23 in my prepaid, but when I tried to spend $8.55, the transaction was denied.

I came home dumbfounded and confused and decided to look at my online account. I discovered a $14.95 charge from this month that I never authorized. I wondered if it had happened before and it started last month with $1.95. I've never been on ProFlowers or RedEnvelope.

I also have never signed up for a coupon after purchasing something online. I know those are scams so I avoid them. I decided to dispute the two charges and cancel my card so I wouldn't get charged again.

I am very pissed off because I am very cautious with my money since I am unemployed. :(

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Review
#117741 Review #117741 is a subjective opinion of poster.

ProFlowers review in Washington, District Of Columbia: Rip Off City

I purchased flowers in February from Pro-Flowers.com and now I find not one but two charges on my credit card, which was used to purchase the flowers. The first charge is for a mere $1.95 and the second $14.95. Only used Pro-Flowers because the radio station I listen to in the AM said it was a good deal...Guess what? It's a rip off! Don't remember signing up for anything, don't know what they offer nor do I want to! Don't use Pro-Flowers.com or you maybe sucked in too! JM
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3 comments
Anonymous
#11759

I ordered flowers for my mother for mother's day. The flowers were suppossed to be there by Friday at the latest but never showed up.

When I tracked the order on ups they said that they had only received the billing info but not the order. I called proflowers and they said they made a mistake and would ship the flowers on monday (the day AFTER mother's day).

I tolde them nevermind and that I wanted to cancel my order but then they said there is no way they could cancel since it was after May 1st. I was so upset and to add insult to injury they charged my debit card twice.

Anonymous
#8691

You all need to MAIL a letter to the Chairman of Encore Marketing, Inc. and let him know how you feel about being frauded out of your money. Here is the address:EMI Encore Marketing International4501 Forbes BoulevardLanham, MD 20706Prince Georges CountyStanley Plotnick, ChairmanCreghton Holden, President

Anonymous
#8690

Pro Flowers should change their name. There is nothing Pro about them.

They are working with Encore Marketing, Inc.

Program called Easy Saver Rewards ... I am working on my letter to go to our Attorney General for WA :(

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Review
#116055 Review #116055 is a subjective opinion of poster.
Product
Proflowers Flowers
After making a purchase from Proflowers.com a charge for 14.95 appeared on my next months bank statement. I called Proflowers and they said I signed up for a program called easy savers. This must be some kind of scam because I didn't sign up for anything or...
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21 comments
Anonymous
#77676

*** PROFLOWERS!!! I JUST GOT THE A CHARGE FROM EASY SAVER BECAUSE OF AN ORDER WITH PROFLOWERS!!!

MINE WAS ONLY $1.95.. I CALLED UP EASY SAVER AND TOLD THEM TO REFUND MY MONEY AND THEY AGREED

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Review
#114609 Review #114609 is a subjective opinion of poster.
Loss
$14
This is a blatant rip off. My husband and I sent flowers to our mothers and our grandmother on mothers day. We ordered the flowers from Proflowers.com. We noticed a strange debit from our account so we called them. It is easysaverrewards.com. We did not sign up for...
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1 comment
Anonymous
#63144

Please cancel my easy saver rewards plan. I do not desire to have this program.

Review
#110534 Review #110534 is a subjective opinion of poster.
Reason of review
Problems with payment
Loss
$134