Anonymous

Limp and lifeless flowers (embarrassment)

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ProFlowers - Limp and lifeless flowers (embarrassment)
Flowers and chocolates delivered on time but nothing like online pictures. Flowers limp and lifeless. Arrangement empty and not exciting. How embarrassing to send these flowers to my mother on mother's day? I would not recommend this company to anybody. Spend ypur money else where. I am so dissapointed with this purchase.
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Reason of review:
Bad quality
Quintell Pxj

Horrible rip off

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I purchased a Groupon for ProFlowers for $20 but it stated it was a $40 value. It tried to expire less than 60 days after the purchase but I called to order over the phone instead. Online ordering was not very clear in the way of costs and it said my coupon expired July 1st but the day wasn't over! They decided it wasn't expired, when talking to the foreign outsourced rep, but kept wanting to charge my credit card for a ridiculous vase, outrageous shipping AND "care and handling". After arguing, they decided my charges could be part of the $40 value not the $20 paid originally. They still charged over $8 for shipping (original quote over $12) plus $3 for care and handling. I wonder if they have a fee to check the flowers for aphids too! Never again!!
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Reason of review:
Problems with payment
Quintell Pxj

Addendum to initial review

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I was furious while writing my initial review but my point with my complaint is that I was on the phone for an hour with some foreigner who could not understand me and who I could not understand. The company reduced the initial shipping charge after I continually questioned the many added on charges. They tried to nickel and dime me where the amount they wanted to charge my card was equal to the coupon I purchased in the beginning. After I received the confirmation email, I noticed the addressee (who's name I spelled out to the company rep) was misspelled. So I had to call again to correct it. The rep with whom I spoke was short and rude. I will NEVER EVER do business with ProFlowers again!!
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Reason of review:
Poor customer service
Anonymous

Proflowers Bouquet Review

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ProFlowers - Simple Review #1492578286
Recieved these flowers 6 days ago. None were open. They started to open after 2 days. The ends were drying after 3 days. Now all that had opened are dead there are still 3 big ones that are not open yet, and the "note", booooo
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Reason of review:
Bad quality
Zelie Grs

Proflowers - Smiles And Sunshine Arrangement Review

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Proflowers - Smiles And Sunshine Arrangement Review
Proflowers - Smiles And Sunshine Arrangement Review - Image 2

My husband ordered me flowers for Valentine's Day. When they came I had a rose that was snapped in half and 3 lilies head popped off.

I went online to their website and looked at the arrangement he ordered and it looked NOTHING like the picture shown. I called the company and was told that I would have a new delivery the next day. Next day no flowers. I called again and was told that the previous person I spoke with didn't enter in the order and was told I could get the same arrangement in 6 days.

I told him that was fine.

I just got my arrangement and I think it's worse than the first one. There are barely any flowers at all.

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Reason of review:
Not as described/ advertised
Jakhari Hyz

Pro Flowers and truth in advertising

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I wish I had found this website before I ordered from Pro Flowers for Mother's day. These guys are apparently repeat offenders when it comes to advertising one thing and effectively doubling the price. Where is the AG's office on companies like this? I tried to Yelp them, but got nowhere as they are not listed. Apparently Yelp is just for local businesses and with these guys being national, they aren't out there the majority of people would check on such things. What's the deal with the 100 word minimum for writing a review on this site? It's almost as much of a pain as the internet is at my hotel.
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Reason of review:
Pricing issue
Anonymous

Hidden charges

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was ordering flowers for Mother's Day....their advitised as 19.99...buy the time I got to checkout they cost over 48 dollars...I was charged twice for delivery 12.99 and 9.99...the delivery was more than the flowers....you should be ashamed of yourselves false advertising and then charging double...I not only wouldn't purchase anything from your company but I'm gonna tell everyone on social media what a scam your running.....I called and was told that its an extra charge for a Saturday delivery which is absurd...I was also told if I sent them on Monday it would be cheaper...last I checked Mother's Day is on a Sunday why would I have them sent earlier....Disgraceful
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Reason of review:
Pricing issue

Preferred solution: Price reduction

Anonymous

Pathetic

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I sent flowers on Mother's Day for my mom, as I was out of town. Two days later, I stopped at my Mom's house and saw the flowers which Pro Flowers charged me $96 to deliver. It was the most pathetic, ridiculous and disgusting flower "arrangement" I have ever seen. I hesitate to say it was an arrangement. If 8 flowers, all the same length with nothing else in the vase can be called an arrangement. The vase was mostly empty and simply had 8 flowers thrown into it which hovered around the edges as there was literally nothing else in the bouquet. Nothing. Do not even consider ordering from these jokers. They are out to steal your money and nothing else.
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Reason of review:
Bad quality
Anonymous

All experiences have been negative

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For three years my daughter has sent me live plants or arrangements from Pro Flowers. All of the plants have died while I followed the instructions to the letter. I called the company and they said these plants would be replaced, but I needed the invoice number, since they were gifts I did not have this and and did not want to embarrass my adult children by telling them how bad the product was. The plants were a bonsai tree, a miniature money tree, and this year a miniature azalea. The buds never opened for the Azalea and are just turning brown. My son sent an arrangement was worth about $10 at the supermarket. The bouquet had mostly african daisies and a few roses multicolored roses. It looked like nothing I have seen in their catalog. Three of the roses did well, 2 never opened and wilted, one was fully opened when received and lasted only two days. The african daisies were so closed that once they finally opened it was too late and they wilted within a day. I cut the bottoms each day and add fresh water. I have beautiful blooming azaleas in my garden and home. I have a photo of the azalea. The other items have been thrown out.
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Loss:
$201
Cons:
  • Quality of all products
Reason of review:
Bad quality

Preferred solution: Full refund

Kalani Eao

Proflowers Bouquet Review

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ProFlowers - Simple Review #1487110578
ProFlowers - Simple Review #1487110578 - Image 2
Just Embarrassing ordering from them DON'T DO IT! Look,,what I ordered on the left,, What she received on the right
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Reason of review:
Not as described/ advertised
Anonymous

Misleading ripoff

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Completely different flowers as those ordered. Flowers were skimpy. I had 2 deliveries within a week (mothers day/birthday). 1st order's vase had a bubble at the bottom which made it wobble. The flowers were nowhere near as pictured. They sent a replacement. 2nd order was 2 dozen roses. Half the roses were long, the other half was short which made the arrangement look weird. Lickily i had the replacement vase because the vase arrived broken and was nowhere near the one i was suppose to get. Completely different vase. I was very embarrassed to have these "arrangements" delivered to my MIL.
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Reason of review:
Not as described/ advertised
Anonymous

Dont order from them!

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I am so unbelievably disappointed in the flowers and plant I ordered from your company. Both items arrived with dead flowers. The flower arrangement looked nothing like the picture and half the flowers we already dead. Plus my note was not included in the package. I was appalled to even have to tell the person I sent them to that they were from me. They were horrible and are already all dead. The plant was a bit better but not by much it did come blooming but half the flowers needed to be removed they were wilted and looked horrible. I thought I was doing something nice for the mother's in my life but I ended up disappointed and out almost a $100.00 for horrible looking arrangements and a plant near the end of it's life. I will not recommend your company to anyone nor will I ever use your service again.
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Loss:
$89
Reason of review:
Damaged or defective

Preferred solution: Full refund

Anonymous

Not even CLOSE to what the arraigement was suppoised to look like

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I ordered flowers to be sent to my mother in NC for mothers day as I live in WA and this was my only option. She got the flowers on time but the flower arrangement was NOTHING like the picture of what it was supposed to look like. They used fillers and not flowers to make it look slightly full. The only thing that they got right was the color of the vase. I have contacted them THREE times and each time they claim that they will re deliver the flowers. A week later, still no delivery of the new bouquet and still getting the run around from Proflowers. NEVER AGAIN.
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Loss:
$70
Reason of review:
Not as described/ advertised

Preferred solution: Deliver product or service ordered

Anonymous

100 flowers

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i ordered them for my mother for mothers day. She got them on the 11 May 2017 . The flowers looked like a baby bunch. Counted and there were 40 flowers in the bunch. Not counting the dead ones in the bunch. And there were a lot of dead ones. This is my second time to order from Proflowers. First time was Tulips and that was Mothers Day as well. the Tulips were a mess and was not pleased with it. But now the 100 flowers and i get dead and maybe 40 . Snd then they say will send them.back out but wont deliver them until Monday , a day after Mothers Day. It really sucks that you offer a service and you cant deliver on it. Its just disappointing that it happens on a day like Mothers Day.
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Reason of review:
Bad quality
Anonymous

Proflowers Arrangement Review

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ProFlowers - Simple Review #1487174981
ProFlowers - Simple Review #1487174981 - Image 2
Ordered an arrangement, looked beautiful online. NOT what was received. Received a skinny next to nothing arrangement. FALSE ADVERTISING!!!!!!
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Reason of review:
Not as described/ advertised
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