Latest review first
I first want to say... I will NEVER use you people ever again! First, or was to be delivered Thursday, but it preselected for Friday. I called. It was to be delivered before noon on Friday, but wasn’t. Then, the flowers was to have a blue and gold vase that I chose as...Read more
I’ve been getting updates from Pro Flowers that my flowers have been chosen, they are in the truck, they are out for delivery, they have been delivered... Yea, then I get a email that the 2 dozen rose that were ordered have been substituted for an arrangement that has...Read more
I didn't like
- False advertising
- Not being contacted when substitution was being made
ProFlowers - Couldn’t deliver for Grandma’s Christmas!
I placed an online order for ProFlowers to deliver to my Grandma. I selected the date of Sunday, December 23, so she could get them after church. Everything was fine, they charged my credit card and sent an order confirmation. I answer the phone 10am Local time there, and they say sorry, unfortunately none of our Florist are able to make that delivery today. I’m sorry. He wasn’t even going to offer a refund, I asked for it and luckily found a company local who wouldn’t let my Grandma down. I told the new florist what happened, and he knew it was ProFlowers.com. Don’t use ProFlowers.com for anything. I’ve since read the reviews, terrible.
I placed an order, then saw an upgrade of that same item , so, within 2 minutes I was on chat and asked it I could upgrade to same item but larger. She said I would have to cancel order and reorder and to call them. I called right away (matter of fact while I was still...Read more
I didn't like
- Told i could cancel and reodoer then told i could not cancel
- Was lied to
- Unable to upgrade 2 minutes after order placed
I placed an order for a surprise birthday wish for family. The order was not delivered and I was not notified. I was offered delivery the next day but family was leaving town that day. Poor customer service. Both the agent and the supervisor sounded as though they were...Read more
ProFlowers - So dissatisfied
My fiancé ordered me sum flowers received them Friday and by Sunday they are dying already I didn’t even have time to even enjoy them they are already fallen over and I love roses not satisfied at all Yadira Layton11@gmail.com
I don’t understand your business processes. I order flowers to be delivered on a Tuesday to a office building with 24/7 security. Today Friday and no delivery. Only after sending an email to find out where are the flowers, I received an email that either the address or...Read more
I ordered flowers on Aug. 2, 2018. 1 to be sent to Reno, Nev. 1 to be sent to Portland, Ore. Used 2 different credit cards. Charged twice for flowers sent to Reno. Called 4 times to correct. they refused to correct. The order to Portland was $66.41 To Reno was $45.96....Read more
Ordered flower for girlfriends birthday scheduled delivery birthday. delivery day comes and goes. No flowers. no email with problem. Next day email saying delivery that day. Day comes & day goes. Next day, I get email saying delivery that day. By then I had enough...Read more
I didn't like
- Customer service
I sent to my son’s grandfather’s funeral. Flowers are ordered 2-days before the furneal. I paid for next day, it did not happen. When trying to locate the flowers nothing, automated system says is still in process and the physical person I talk to customer service and...Read more
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