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ProFlowers review: Company changed and now it has no daytime options as in... afternoon, before noon or after 5pm, so i called to inquire,

2.3
Details
WOW what a mistake i called 4 times and tried to talk to 4 different people, but could not understand anyone except for the last one a little, and she had no clue what was their company policy. I used to use pro flowers a lot, but never again . They have gone to *** so sad !
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Review
#1470539 Review #1470539 is a subjective opinion of poster.
Pros
  • Prices
Cons
  • Horrible website no-one could speak english at their phone line

Update by user Feb 11

I will not return as a customer again and I've have being buying flowers since 2013 or from them

Original review posted by user Feb 10

Want my discount 25% i didnt get on my order.
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Review
#1468794 Review #1468794 is a subjective opinion of poster.
Reason of review
Pricing issue
Preferred solution
Price reduction

ProFlowers review: As bad as it gets

1.0
Details
They made and offer for flowers for under $30 charge me 90 after going around and round the final offer was accepted it the credit card was charged 3 times the amount
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Review
#1464477 Review #1464477 is a subjective opinion of poster.
Product
Proflowers Roses Flowers
Reason of review
Pricing issue
1.0
Details
It was hard to order, so I went through the chat, after the promo code and everything was applied my order was multiplied and charged an additional $60 total scam
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2 comments
james s
#1644768

a sad sad company

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Review
#1464476 Review #1464476 is a subjective opinion of poster.
Product
Proflowers Arrangement
Reason of review
Pricing issue

ProFlowers review in Rancho Cucamonga, California: HORRIBLE FLOWER ARRANGEMENT AND SERVICE

1.4
Details
ABSOLUTELY HORRIBLE SERVICE! The flower arrangement was very ugly. The flowers and leaves did not look fresh. They also delivered the flowers 3 days late. Customer service was difficult and refused to process the refund. They said my boyfriend had to call to get it done. The customer service is in the Phillipines. The Supervisor, Joy, was not helpful. I could hardly understand her. This is the WORST FLOWER COMPANY that I have ever dealt with! Save yourself the stress. If you want quality flowers, this is not the place to order from.
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Review
#1444808 Review #1444808 is a subjective opinion of poster.
Product
Proflowers Flowers
Cons
  • Delivered 3 days late
  • Cheap looking flowers
  • Terrible service
Reason of review
Bad quality
Loss
$80
Preferred solution
Full refund
2.0
Details
I first want to say... I will NEVER use you people ever again! First, or was to be delivered Thursday, but it preselected for Friday. I called. It was to be delivered before noon on Friday, but wasn’t. Then, the flowers was to have a blue and gold vase that I chose as...
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Review
#1437054 Review #1437054 is a subjective opinion of poster.
Product
Proflowers Flowers
Cons
  • And not as pictured
Reason of review
Problem with delivery
Loss
$38
Preferred solution
Credit the full amount paid, AND deliver at NO cost, what they should have delivered to begin with.
1.0
Details
ProFlowers review - Terrible
ProFlowers review - Terrible
I’ve been getting updates from Pro Flowers that my flowers have been chosen, they are in the truck, they are out for delivery, they have been delivered... Yea, then I get a email that the 2 dozen rose that were ordered have been substituted for an arrangement that has...
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Review
#1435450 Review #1435450 is a subjective opinion of poster.
Product
Proflowers 2 Dozen Roses Arrangement
Cons
  • Not being contacted when substitution was being made
  • False advertising
Reason of review
Not as described/ advertised
Preferred solution
Nothing, lost a customer

ProFlowers review in Tacoma, Washington: Couldn’t deliver for Grandma’s Christmas!

1.8
Details
I placed an online order for ProFlowers to deliver to my Grandma. I selected the date of Sunday, December 23, so she could get them after church. Everything was fine, they charged my credit card and sent an order confirmation. I answer the phone 10am Local time there, and they say sorry, unfortunately none of our Florist are able to make that delivery today. I’m sorry. He wasn’t even going to offer a refund, I asked for it and luckily found a company local who wouldn’t let my Grandma down. I told the new florist what happened, and he knew it was ProFlowers.com. Don’t use ProFlowers.com for anything. I’ve since read the reviews, terrible.
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Review
#1431622 Review #1431622 is a subjective opinion of poster.
Service
Proflowers Delivery Service
Reason of review
Problem with delivery
1.0
Details
I placed an order, then saw an upgrade of that same item , so, within 2 minutes I was on chat and asked it I could upgrade to same item but larger. She said I would have to cancel order and reorder and to call them. I called right away (matter of fact while I was still...
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Review
#1410846 Review #1410846 is a subjective opinion of poster.
Service
Proflowers Customer Care
Cons
  • Unable to upgrade 2 minutes after order placed
  • Told i could cancel and reodoer then told i could not cancel
  • Was lied to
Reason of review
Order processing issue
Loss
$87
Preferred solution
Let the company propose a solution
1.0
Details
I placed an order for a surprise birthday wish for family. The order was not delivered and I was not notified. I was offered delivery the next day but family was leaving town that day. Poor customer service. Both the agent and the supervisor sounded as though they were...
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Review
#1403991 Review #1403991 is a subjective opinion of poster.
Service
Proflowers Delivery Service
Reason of review
Order processing issue