ProFlowers
Reviews and Complaints
Small bouquet instead of a full bouquet of flowers sent on Mothers Day!!!!!
Proflowers - Flowers Review from Hays, Kansas
Beware Pro Flowers ~Poor Quality of Product and Service
Now what was pictured. VERY MISLEADING!
My husband spent $80 on what he thought would be this beautiful bouquet for me for Mother's Day that was pictured on their site after they sent him an email. What came today was a joke.
A cheap vase with some flower stems that weren't in bloom and some even looked dead. Going to their website it is not even mentioned on their homepage that you get a box, a vase, and flowers that are not even blooming. All you see are gorgeous bouquets of flowers which suck you in. This company should be sued for deceptive business practices.
There are countless other complaints against them. Why do they get away with this?
I feel so sorry for my husband. I contacted them and they were not willing to do anything to make amends.
Mother's Day order cancelled!
Did not deliver flowers
Proflowers has RIDICULOUS PRICING ethics!
There is a REASON that 1-800FLowers has better reviews than Proflowers! sorry but I have to complain. I wanted to SIMPLY buy flowers that were $29.99. Why in the WORLD is my grand total $81.91?!!!!!!! I decided not to purchase and therefore they have lost my business as well as I am sure NUMEROUS others due to their pricing. Why in the WORLD are there 2 delivery fees?!!! One standard one and one for Saturday? I can understand one delivery fee depending on which day of the week it is but two?? I canceled my order and will never order with them again. Here is a summary of what I was about to order before I changed my mind. Absolutely ridiculous. If anyone walked up to a counter wanting to buy $29 flowers with a $9 vase and their total was $81 they would walk out of the store!!!
Order Total
One Dozen Vibrant Birthday Roses: $29.99
Glass Ginger Vase: $9.99
Standard Delivery $14.99
Delivery Rebate
Click Here
Saturday Delivery $19.98
Care & Handling $2.99
Tax: $3.97
TOTAL: $81.91
I went to 1800Flowers website and chose flowers that were even more expensive, but yet my grand total was STILL over $30 cheaper than Proflowers pricing and ridiculous amount!
DO NOT ORDER from Pro Flowers!
Daughters 16th Birthday Flower Arrangement Late and DOA
We placed an order from Pro Flowers on Wednesday and the flowers were suppose to arrive on Friday. Friday came and went and the box of flowers (that is being generous that I am calling it flowers) ended up arriving at 6:45pm Saturday night.
The entire arrangement was dead and colorless. More than likely they were dead because they were frozen. Called Pro Flowers and they issued a refund, but we did not order so we could be issued a refund. Please look at the uploaded images of what was ordered and what was received.
Not even close.
Daughters 16th birthday only comes once. NEVER AGAIN!
Two Separate Cymbidium Orchids ordered both unacceptable and still waiting!
I ordered a very expensive orchid plant from Pro Flowers as a thank you gift for a high end client that has given me hundreds of dollars of business. At the time of the call I was assured the plant would have a good ratio of buds and blooms.
(Once bloomed the plant will not produce more buds until a new stem grows the following growth season.) It arrived, had only 4-5 buds left on on the entire plant, it has usually over 30-30 blooms. Called to reorder per their 100% satisfaction guarantee, once again reassured the plant would arrive with a better ratio, this time the plant had absolutely NO BUDS whatsoever! On top of that one of the stems of the plant was broke, due to poor packaging and no Up arrows for UPS to know how to position the box~ I was told by the 1st call center supervisor I would receive a call within 24 hours, I also told the supervisor that I wanted a call placed to the warehouse manager to ask that they take a photo of the next plant to be delivered so I would be assured of the quality, and was told they did not know who the warehouse mgr was and that they could not possibly fulfill my request. i EXPLAINED i WAS RUNNING OUT OF TIME and needed help asap and wanted this next plant to be the quality I was paying for.He became very curt and he put me back through to the original call center order taker, and I was told the plant was to be reordered.I got a text as she was finishing her verbiage, got distracted and didn't get a new order number, as she did not offer to give me one.
So called back, got another call center, was told they did not see any reorder info, spoke with that call center's supv and was told I would receive a call between 24-48 hours, STILL have not heard back. As I explained to supv #2, the 1st supv LIED to me to get off the phone quickly, I'm sure, but should have told me the truth that it would be 24-48 hrs. Throughout both calls I was even voiced, pleasant and never rude. I decided to go online to get the corporate headquarter's phone number and lo and behold found their website with an enormous number of negative feed back regarding Pro Flower's quality and lack of customer service!
Then went back to my google search and found this website, so glad I did! I'm sick to my stomach that I have wasted literally over two weeks of waiting for the quality I paid for and in the meantime have not thanked my generous client in a timely manner, making me look rude!
I better hear from someone from corporate 1st thing in the am as it will be a Monday, if not I will be working my way up the corporate chain to the person that heads the company and will assure them that I will be contacting the Better Business Bureau and everyone within my social media circles, several networking groups I belong to and complaint websites and will get the entire full blown story out so others can avoid the wasted time, bad experiences and lies. It's a shame, wish I knew another company that is not FDS oriented to order from, But I can assure you I will be investigating and asking for referrals!
Proflowers Flowers Review
Proflowers Flowers Review
V-Day roses TINY AND HALF DEAD
Order not delivered on valentines day when delivery on 2/14 paid for
Flowers not delivered
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It arrives UPS or Fedex, how do you think they will come? You can't ship water. If you wanted a local florist you should have called one.