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ProFlowers review in Cleveland, Ohio: Poor Consumer Services

Over the years, the flowers that arrive have gotten worse. Poor packing, dried out and damaged leaves and buds, and now forgetting to included a gift card for Mothers Day. Flower basket was ordered, and for $5 more, you are suppose to get a gift card along with the order. My mother got the box, opened it with help for nursing home aids, and no gift card - "Who are these from?" Checked with ProFlowers, and they advised me that a card was included - as per their email to me - but no proof of it. Offered to send a gift card 2 days after the fact...and 5 minutes of my life writing emails to them. They then offered me a $5 refund - by check - and that amount would be $4.64 - not a full $5. Standard email-cyber responses - asked about the receiving the full amount instead of $4.64 and they did not supply a reason. Very poor explanation. Difference people responding on every email. I hope they drop from 3rd place down further in the standings....
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Review
#486831 Review #486831 is a subjective opinion of poster.
Product
Proflowers Flower Basket
Ordered flowers through Proflower's Florist Express service that offers flowers for same day delivery. Placed the order at 11am which was well within their 3pm same day delivery guidelines. Orders placed before 3pm would be delivered by 8pm the same day. The flowers...
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1 comment
Anonymous
#814294

Florest Express is not owned by proflowers, it's a sister company. do your research before you post *** review.

Review
#486785 Review #486785 is a subjective opinion of poster.

Proflowers Flowers Review

My daughter ordered flowers for me and her grandmother. They were all brown on the ends and looked like a fungus on the stems. On her grandmother's flowers looked like they sent a third of her order. It was pathetic. I would NOT recommend.
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Review
#485714 Review #485714 is a subjective opinion of poster.
Product
Proflowers Flowers

Run from Proflowers

I heard a radio advertisement for 1-800-Pro Flowers, Mothers Day 100 Blooms for Mom $19.99. I ordered the 100 Blooms, automatically the vase they came in was $11.99, I switched to the Free Large Ginger Vase. Shipping was free on certain dates, and I picked a date. At check out I saw standard Delivery was $12.99, care and handling $2.99, tax $2.52. The $19.99 Mothers Day 100 Blooms turned into a price of $38.49 false advertising. I went through with the order, I wasted enough time filling out the forms. I would never order flowers from this garbage company again, the negative reviews on the Internet about this company are unbelievable, I cannot believe they are still in business. I would love too see them file for chapter 11. I will pay triple to a flower company before I ever use these dirt bags again.
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1 comment
Anonymous
#814295

So do you think companies can magically pay UPS and Fedex with out charging you for shipping? It's not false advertising, the flowers were 19.99, you should have assumed that you would be charged for someone to pick the flowers and then mail them to you.

Review
#485191 Review #485191 is a subjective opinion of poster.

ProFlowers review in San Antonio, Texas: Flowers never delivered, horrible customer service

I ordered flowers for a friends birthday for same day delivery. They were supposed to be a surprise but I asked her husband to keep an eye out for them. They were never delivered so I immediately called customer service. This lady was nice enough and assured me that the flowers would be delivered the next day and I would be refunded the extra charge for same day delivery. The following day came and went and still no flowers. I called customer service again and asked why the flowers were not being delivered. The customer service person told me that they could not find out why because the florist was closed but insisted that they would be delivered the next day. The following day came and I decided to call customer service that morning to confirm that the flowers would be delivered. This customer service lady again seemed nice enough. She said that she had confirmed with the florist that the flowers would be delivered that day between 1pm and 5pm. Well, 5pm came and went and finally at 8pm my friends husband texted me to tell me there were no flowers. I asked him to just tell her and ask if she had any messages, thinking that perhaps they had tried to contact her because she wasn't home to receive the flowers. No calls, no messages, no note on the door! I again called customer service and this time got a very rude person. She would not answer me as to why the flowers were not being delivered but just told me that they would be delivered the next day. That's when I asked to speak to a supervisor. After being on hold for almost 30 mins. I hung up and tried again. This time immediately asking for a supervisor. The customer service agent again tried to put me on hold when I insisted that she not do that. I finally got to talk to the supervisor and she was super rude. Such a disrespectful tone as if she just didn't care. I asked her why the flowers were not being delivered. She said that on the first day that they put the order out to 3 different florist but none could take the order. I then told her that at that point I should have been contacted. When I asked why after 2 more days they still were not delivered she couldn't give me an answer. Then had the nerve to tell me "well, what am I suppose to do?" In such a snotty tone. Finally, I just had to ask her to cancel the order and give me a refund. I told her that I was extremely disappointed and would be sure to never use their service, never recommend them to friends and report them to the BBB. Her response, "Fine you do that." WHAT??? If this supervisor would have made at least SOME effort to make right this debacle I would be willing to give them another chance. I've been to business where things didn't go as they should have and when the business makes an effort to correct the wrong I am willing to return. This however is one business I will NEVER use again and I hope that they lose business enough to get them to change!
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Review
#480596 Review #480596 is a subjective opinion of poster.
Service
Proflowers Customer Care
Loss
$58

ProFlowers review in Pittsburgh, Pennsylvania: V-Day roses TINY AND HALF DEAD

$48.73 ! That is what I paid for the $29.99 dozen of mixed Valentines roses. They arrived on time, and I was very happy because you have to jump through hoops to get something delivered to my wife's work. She called me at work crying because she was so happy. She brought the flowers home before opening them. She cried again when she saw the ridiculous, tiny, dry, half-dead roses. 1 week and 3 days later, still no response. I can't wait to foreword the pics my wife took of them. I don't have a problem paying for handling and delivery, but I should be happy with what has been delivered.
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3 comments
Anonymous
#814931

Yeah, called, left 3 messages and 2 e--mails. It took them a week to get in touch with me.

finally, their solution was a $20 credit which I will never use

Anonymous
#814296

Ever try calling the company instead of waiting over a week?

Anonymous
#805968

:cry :cry :( :( this company needs some good management maybe from mexico or russia

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Review
#477003 Review #477003 is a subjective opinion of poster.
Product
Proflowers Flowers
Loss
$49
There is a REASON that 1-800FLowers has better reviews than Proflowers! sorry but I have to complain. I wanted to SIMPLY buy flowers that were $29.99. Why in the WORLD is my grand total $81.91?!!!!!!! I decided not to purchase and therefore they have lost my business...
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3 comments
Anonymous
#814299

Because UPS charges extra to deliver on weekends, thats why.

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Review
#476356 Review #476356 is a subjective opinion of poster.

ProFlowers review in Paramus, New Jersey: Flowers looked like they were from last year Vday

I ordered the Proflowers for Valentine's day roses and what was delivered to my wife's job were flowers looking like they were from last year's Valentine's day. The roses were limp, brown and wilted and didn't look even remotely close to they photo on the website. three days later they look worse than ever. They're dying before they ever bloomed. The baby's breath is even dying. I have complained to proflowers, requesting a refund as I do not want a credit of any kind. I am completely pissed off. Stay away from Proflowers. Order from your local florist. These guys are a ripoff!!!
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1 comment
Anonymous
#787370

Same thing with my mom. She received flowers from a family member through proflowers.

They were almost dead when she got them 4 days later they were completely toast. They were the ugliest flowers I've ever seen.

Review
#476029 Review #476029 is a subjective opinion of poster.
Product
Proflowers Flowers
Loss
$64

ProFlowers review in Nashville, Tennessee: Order not delivered on valentines day when delivery on 2/14 paid for

The only reason I chose to order from Pro flowers was because of the guaranteed delivery on Valentine's Day and I thought this would save me a trip to the store then to the post office to mail it. I was so wrong I should've just done the work myself. My order was not delivered on Valentine's Day and now expected delivery is on Monday 2–17. Tried contacting customer service via email and got no response tried calling and spoke to someone who said I can't help you. The whole thing is a sham where they take your money was false promises. I've been ripped off and the company doesn't care! What makes me the most upset is a company receives no consequences. I can only hope that someday they will receive so many complaints that they will no longer have enough profit in business.
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Review
#475742 Review #475742 is a subjective opinion of poster.
Service
Proflowers Customer Care

ProFlowers review in Bothell, Washington: Looked like all that was left at 7/11 at 10pm on Valentines day.

Worst flowers and chocolate ever. Valentines Day, 2014. Price went from $39.95 to almost $70 with all og their add on charges and extras. I was embarrassed.....my wife ACTUALLY LAUGHED. These look like all that was remaining at a 7/11 store at 10 pm an Valentines eve. All different lengths, Poorly mixed colors that do not even belong in the same vase. My wife had to cut a piece of the chocolate with a KNIFE!!! Wow..........Never again when I could have gotten her a present and a dozen roses at Costco that would have been fresh for a week, not folwers that look D.O.A.!! Pro flowers....NEVER AGAIN...my wife is still laughing like it is a joke! Bob P.
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Review
#475693 Review #475693 is a subjective opinion of poster.
Product
Proflowers Flowers