Filter by rating
filters
State:
Show
City:
Show
Product:
Show
I ordered flowers from this site a week before valentines day. The picture on their site looked beautiful. I know what you see in advertisements isn't always what you get, but I assumed the flowers would at least be assembled and in the vase. I assumed incorrectly....
View full review
1 comment
Anonymous
#814300

Read the FAQ next time, it tells you how the box is packed.

Review
#475673 Review #475673 is a subjective opinion of poster.
Product
Proflowers Flowers

ProFlowers review in New York, New York: Flowers not delivered

On Feb. 5 I placed the order for delivery on Valentine's Day. Paid extra for delivery before noon. As of 2 p.m., they hadn't been delivered, and gf has now left for the day, so no flowers for her. My bad, I suppose, because I didn't check internet to discovery the avalanche of complaints about this company's awful service. How can this company remain in business? *** "customer support" phone operators just read from usual script: "I'm so sorry you're having a bad experience...." A couple tried to blame the weather, but their own "tracking" report says the flowers are on a truck in Brooklyn, and streets are entirely clear in Brooklyn.
View full review
2 comments
Anonymous
#785317

Same with me, I should have checked also, but doesn't help make a bad day better nor get our money back.

Anonymous
#785306

:cry Same here. Poor Day!

View more comments (1)
Review
#475636 Review #475636 is a subjective opinion of poster.
Service
Proflowers Delivery Service
Loss
$79

ProFlowers review: Beware Pro Flowers ~Poor Quality of Product and Service

I ordered a very expensive orchid plant from Pro Flowers as a thank you gift for a high end client that has given me hundreds of dollars of business. At the time of the call I was assured the plant would have a good ratio of buds and blooms. (Once bloomed the plant will not produce more buds until a new stem grows the following growth season.) It arrived, had only 4-5 buds left on on the entire plant, it has usually over 30-30 blooms. Called to reorder per their 100% satisfaction guarantee, once again reassured the plant would arrive with a better ratio, this time the plant had absolutely NO BUDS whatsoever! On top of that one of the stems of the plant was broke, due to poor packaging and no Up arrows for UPS to know how to position the box~ I was told by the 1st call center supervisor I would receive a call within 24 hours, I also told the supervisor that I wanted a call placed to the warehouse manager to ask that they take a photo of the next plant to be delivered so I would be assured of the quality, and was told they did not know who the warehouse mgr was and that they could not possibly fulfill my request. i EXPLAINED i WAS RUNNING OUT OF TIME and needed help asap and wanted this next plant to be the quality I was paying for.He became very curt and he put me back through to the original call center order taker, and I was told the plant was to be reordered.I got a text as she was finishing her verbiage, got distracted and didn't get a new order number, as she did not offer to give me one. So called back, got another call center, was told they did not see any reorder info, spoke with that call center's supv and was told I would receive a call between 24-48 hours, STILL have not heard back. As I explained to supv #2, the 1st supv LIED to me to get off the phone quickly, I'm sure, but should have told me the truth that it would be 24-48 hrs. Throughout both calls I was even voiced, pleasant and never rude. I decided to go online to get the corporate headquarter's phone number and lo and behold found their website with an enormous number of negative feed back regarding Pro Flower's quality and lack of customer service! Then went back to my google search and found this website, so glad I did! I'm sick to my stomach that I have wasted literally over two weeks of waiting for the quality I paid for and in the meantime have not thanked my generous client in a timely manner, making me look rude! I better hear from someone from corporate 1st thing in the am as it will be a Monday, if not I will be working my way up the corporate chain to the person that heads the company and will assure them that I will be contacting the Better Business Bureau and everyone within my social media circles, several networking groups I belong to and complaint websites and will get the entire full blown story out so others can avoid the wasted time, bad experiences and lies. It's a shame, wish I knew another company that is not FDS oriented to order from, But I can assure you I will be investigating and asking for referrals!
View full review
Review
#474922 Review #474922 is a subjective opinion of poster.
Product
Proflowers Plant
Tags
  • online floral delivery
  • client gifts
  • thank you gifts
I ordered a very expensive orchid plant from Pro Flowers as a thank you gift for a high end client that has given me hundreds of dollars of business. At the time of the call I was assured the plant would have a good ratio of buds and blooms. (Once bloomed the plant...
View full review
Review
#474920 Review #474920 is a subjective opinion of poster.
Product
Proflowers Plant
Loss
$125
Tags
  • valentine flowers and gifts
  • client gifts
  • thank you gifts

ProFlowers review in Orlando, Florida: Do Not Order!!!!!

I have received flowers from this company on MULTIPLE occasions from this company from different family members who live in other states. I'm a mom, grandma, sister and aunt. I don't have the heart to tell my family members how terrible the deliveries have been. This has ranged from receiving "buds" that never flower, to dead flowers, lasting only a day or two at MOST, to being the wrong order all together. I've actually had to go to a local florist and try to duplicate the flowers because my daughter wanted pictures...shame on ME actually. I actually told my daughter the last time to contact the company and tell them she wanted her money back, which she did, but of course no response there. Stay away...buyer beware!!!
View full review
Review
#474688 Review #474688 is a subjective opinion of poster.
Product
Proflowers Flowers
ProFlowers review - Daughters 16th Birthday Flower Arrangement Late and DOA
ProFlowers review - Daughters 16th Birthday Flower Arrangement Late and DOA
We placed an order from Pro Flowers on Wednesday and the flowers were suppose to arrive on Friday. Friday came and went and the box of flowers (that is being generous that I am calling it flowers) ended up arriving at 6:45pm Saturday night. The entire arrangement was...
View full review
Featured
Review
#468721 Review #468721 is a subjective opinion of poster.
Product
Proflowers Arrangement
I received a floral arrangement of white lilies and purple irises at my workplace today from my boss for my 10 year work anniversary (they were not left outside on delivery) and the flowers were all frozen and browned. The tips on the lillies were also all bent, not...
View full review
Review
#468495 Review #468495 is a subjective opinion of poster.
Product
Proflowers Arrangement

ProFlowers review in Houston, Texas: Flower arrangement delivered looked nothing like photo on website

Do not order flowers from Proflowers.com. I ordered some flowers to be delivered to a local funeral home for a loved ones funeral. The flowers were delivered but looked nothing at all like the photo online. I upgraded the arrangement to Deluxe, but there were less flowers in the vase than the Standard. It does say on the website that the flowers may differ somewhat from the photo, but this was beyond imagination. I have seen flower arrangements at Krogers that were nicer for a whole lot less money. I should have done my homework before ordering from this company.
View full review
1 comment
Viaan
#766513

yes you should have. Rarely do the on line flower sites live up to what is promised......mostly because they sub the job out to local florists with limited resources or no resources as what was pictured.....

Review
#467863 Review #467863 is a subjective opinion of poster.
Product
Proflowers Arrangement
Loss
$103
I own a domain and use if for email, so I can make as many unique emails and they all forward them to me (costco@mybusiness, proflowers@mybusiness, etc.) So I'm completely certain that proflowers sold my info, not to some harmless company, but to a credit card...
View full review
1 comment
Anonymous
#1308370

Yep same here. I requested all my personal info that I have on record about myself from LexusNexus. My Purchase Activity Record show a purchase that I cross-referenced via the date and amount and sure enough ProFlowers sold my info to a company called Ibehavior Inc, who in turn sold it to LexusNexus.

Review
#467561 Review #467561 is a subjective opinion of poster.
Loss
$1000
Tags
  • Data Brokers

ProFlowers review in Quezon City, Manila: One dozen instead of two

my boyfriend said he will give me a big flower, but when i received it,just a small bouquet of flower, instead of receiving 2 dozens, i receive 1 dozen. can we get the other flowers? why did you put there 24 flowers and just sent me 12 flowers? and you sell it double the price of the flower shop. should nor order with you a gain. must not be trusted. and you also have a bad service,plus....it should be delivered on the 25th but i received it on 28. flowers are already almost dead. it doesn't look good.hate it
View full review
Review
#467059 Review #467059 is a subjective opinion of poster.
Product
Proflowers Bouquet