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ProFlowers review in New York, New York: Late delivery!!

I recently purchased 2 flowers to be shipped to two different address's on may 6 to be derived on may 11 (saturday), one was for my mom and the other for my wife. my moms flower got there but, my wife's never arrived, The only reason i gave these guys a try was because, I've been working long hours and the most convenient way to get them both something and save time was shopping online big mistake proflowers has ruined mother day and put a strain on my marriage. how am i going to explain it to my wife i got my mom something and her something last minute. STAY AWAY FROM proflower they should be disappoint flowers. never shopping with them again
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1 comment
jhernandez
#651937

If you have not yet received a resolution regarding this issue, please reach out to us at socialcs@sm.proflowers.com & we will work to make this right for you.

Review
#407814 Review #407814 is a subjective opinion of poster.
Service
Proflowers Delivery Service
Loss
$100

ProFlowers review in Los Angeles, California: Order Cancelled at Last Minute

I ordered a Mother's Day arrangement a week before Mother's Day to be delivered the Saturday before Mother's Day. I received a email message that my order was picked up by FedEx. Late Saturday, the day my order was supposed to be delivered, I received an email stating that my order would not be delivered due to an inventory issue. What's going on here? Either explanation is not acceptable. If there was an true inventory issue, they could have let me know earlier so I could make alternate arrangements. How could FedEx receive the order and not deliver? Yes, I'm pissed off
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1 comment
jhernandez
#651938

If you have not yet received a resolution regarding this issue, please reach out to us at socialcs@sm.proflowers.com & we will work to make this right for you.

Review
#407800 Review #407800 is a subjective opinion of poster.
Product
Proflowers Arrangement

ProFlowers review in Irvine, California: Ripped-Off

FLowers delivered looked nothing like the picture. I was overcharged, flowers arrived wilted, and only 6 STEMS ! Their Customer Service is worthless ! When I called their Customer Service number, their representative verbally fought with me over what I received. Her comment was that I should have known the order was for stems not flowers. I ordered 7 STEMS ! I received only 6 wilted, worthless flowers which are in the trash in one day. I just purchased replacement flowers for my wife at a local Conroy's. They would have charged $9 for what ProFlowers had charged more than $40 ! I have been ripped off and I am ticked ! I will NEVER order from ProFlowers again.
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1 comment
jhernandez
#651939

If you have not yet received a resolution regarding this issue, please reach out to us at socialcs@sm.proflowers.com & we will work to make this right for you.

Review
#407787 Review #407787 is a subjective opinion of poster.
Loss
$40
Tags
  • Ripped-off

ProFlowers review in Dallas, Texas: Automatically cancelled order

I ordered a bouquet from ProFlowers for my mother in law for Mothers Day only to get a surprise email 2 days before it was supposed to be delivered saying the order had been cancelled. I had to call the help line just to find out why. Supposedly all thelocal florists were overbooked. Yet, ProFlowers still took my $$ and cannot provide a refund for 3-5 business days. Which means I'm out a mothers day present AND $60. Thanks ProFlowers.. For nothing. I will never use you again. When I asked the customer service rep to be compensated in some way to use pro flowers again, he more or less scoffed at me. After ten minutes on hold I was told there was nothing else that could be done. Why can't ProFlowers check availability before accepting payment??
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1 comment
jhernandez
#651940

If you have not yet received a resolution regarding this issue, please reach out to us at socialcs@sm.proflowers.com & we will work to make this right for you.

Review
#407777 Review #407777 is a subjective opinion of poster.
Product
Proflowers Bouquet
Loss
$60

ProFlowers review in Portland, Oregon: Overcharged

I heard an advertisement on the radio station K103 for Proflowers.com, buy a 100 bloom bouquet for mothers day for $19.99. I went on line and purchase this bouquet with $12.99 standard shipping. I confirmed my order total of $32.98. A few minutes later I received my email confirmation/receipt and to my surprise the total was incorrect! They charged me for $14.99 "guarenteed delievery" and $2.99 "care & handling" in addition to the $32.98. I tried to cancel the order but was informed that the order was not able to be canceled due to the busy season. I complained to customer service and they offered $10 for my inconvience. I told them I would accept the $17.98 that they over charged my credit card. I have reported them to Better Business Bureau.
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1 comment
jhernandez
#651941

If you have not yet received a resolution regarding this issue, please reach out to us at socialcs@sm.proflowers.com & we will work to make this right for you.

Review
#407771 Review #407771 is a subjective opinion of poster.
Service
Proflowers Shipping Service
Loss
$18

DO NOT USE PROFLOWERS

My mom received my order of flowers for mothers day and they were all wilted and dead. worse part was seeing her trying to bend the stems and make them look nice in order to make me happy. i have been refunded my money but its crazy that proflowers can send something so different from their pictures on the sites. "100 Blooms" of love are 25 dead stems. the fact that they also sneakily include surcharges, shipping, handling, etc and provide such a terrible product is incredible. i think they also use fake accounts to boost their social media image because their fb page is getting bombarded with people saying negative things and suspicious users posting only positives.
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1 comment
jhernandez
#651942

If you have not yet received a resolution regarding this issue, please reach out to us at socialcs@sm.proflowers.com & we will work to make this right for you.

Review
#407750 Review #407750 is a subjective opinion of poster.
Product
Proflowers Bouquet
Tags
  • Terrible product

ProFlowers review in New York, New York: Order is Too Expensive

My name is Louis Oreamuno and I placed an order under the Confirmation I/DS VJBMAA1LFRKX. I wanted this order canceled. I placed an order with your company yesterday & when I saw what the charge was I decided to cancel this today. I was unsuccessful as the Rep told me that it was impossible to cancel orders once reached at the distribution center. Nothing is impossible so cancel this order. I simply cannot use this order, so do me the favor of cancellin it ASAP. I also was told they dont have your address in Georgia, why not??? Louis Louis Oreamuno
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1 comment
jhernandez
#651943

If you have not yet received a resolution regarding this issue, please reach out to us at socialcs@sm.proflowers.com & we will work to make this right for you.

Review
#407748 Review #407748 is a subjective opinion of poster.
Loss
$65
Tags
  • VJBMAA1LFRKX

ProFlowers review in Oklahoma City, Oklahoma: Lost transaction

I placed an order for roses for my mother for mothers day. I got a confirmation but it was not for my order. When I called all they could say was sorry we can place another order for you but it wont be there on mothers day. So I told them I would just use someone local and they told me that my credit card might get charged anyway and if it did it would take up to three months to get it taken care of. Then the lady was very rude when I told her that I would just call someone local instead of using them
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1 comment
jhernandez
#651944

If you have not yet received a resolution regarding this issue, please reach out to us at socialcs@sm.proflowers.com & we will work to make this right for you.

Review
#407708 Review #407708 is a subjective opinion of poster.
Loss
$108

Proflowers - Deceptive practice

this company is very misleading. On Friday May 10 I put in the order for 100 blooms with the free vasE, I was told shipping and handling was $12.99 I place the order and two hours later i recieved an email stating that my credit card was charged twice for shiping and handling and a third time for care and handling. this is a very deceptive practice on the part of pro flowers. PS i am still waiting for an email confirming my cancelation. enter at least 100 words, enter at least 100 words,enter at least 100 words,enter at least 100 words,enter at least 100 words,
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1 comment
jhernandez
#651945

If you have not yet received a resolution regarding this issue, please reach out to us at socialcs@sm.proflowers.com & we will work to make this right for you.

Review
#407656 Review #407656 is a subjective opinion of poster.
Product
Proflowers Flowers
Loss
$60

ProFlowers review in Los Angeles, California: Arrangement from ***!!!!!

ProFlowers review - Arrangement from ***!!!!!
I ORDERED AN ARRANGEMENT FOR MOTHERS DAY FOR THE MOST IMPORTANT WOMAN IN MY LIFE, MY MOTHER. WHEN I CAME HOME AND SAW THE HORRENDOUS ARRANGEMENT MY MOTHER RECEIVED, I WAS IMMEDIATELY DISAPPOINTED AND INCOMPLETE DISBELIEF. THIS ARRANGEMENT SHE RECEIVED LOOKS NOTHING LIKE THE ONE I ORDERED. I WILL MAKE SURE MY FAMILY, FRIENDS, AND COLLEAGUES KNOW WHAT A DISTASTEFUL AND DISHONEST BUSINESS PROFLOWERS HAS. LOOK AT THE PICTURE I ATTACHED, THE ARRANGEMENT I RECEIVED LOOKS LIKE I BOUGHT IT OFF THE FREEWAY AND THOSE LOOK NICER THAN THE ONES MY MOTHER RECEIVED. I WAS SO EMBARRASSED AND SO PISSED!
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1 comment
jhernandez
#651946

If you have not yet received a resolution regarding this issue, please reach out to us at socialcs@sm.proflowers.com & we will work to make this right for you.

Review
#407627 Review #407627 is a subjective opinion of poster.
Product
Proflowers Arrangement
Loss
$65