ProFlowers Reviews and Complaints
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5
ISSUES RESOLVED
1.3K
TOTAL REVIEWS
$140K
CLAIMED LOSSES
$278
AVG LOSS
91.7K
PAGE VIEWS
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Cons
- Customer service
- Hidden costs
- Fraudulant representation
Pros
- Selection
- Website
- Initial prices
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ProFlowers review in Plainfield, New Jersey: Overcharged and not even close to what was ordered
After ordering a wreath from ProFlowers for my niece, I got an email with a "special offer" for roses. The special was for 2 dozen rainbow colored roses in a large vase for $19.99. What was delivered was 1 dozen of roses in a sickly looking light pink - one color. Where was the beautiful vibrant colors that they promise on their website...and where was the other dozen that I paid dearly for????? When I called their Customer Service department and asked to speak to a supervisor, I was put on hold three times, disconnected once and hung up on. When I finally got another first-level live caller, she informed me that all the supervisors were on a break and no one could be reached. This company is clearly unprofessional on all levels from their advertising to their product and finally with their avoidance of any customer service follow up.
1 comment
Review
Loss
$47
ProFlowers review in Huntington, New York: Deceptive, unethical business practice
5/10/13 Attn.: ProFlowers senior management For One Dozen Long Stemmed Rainbow Mother's Day Roses: $20.98, you heaped on a total $35.97 for delivery charges--as illustrated below! Square Glass Vase: $9.99 Standard Delivery: $12.99 Saturday Delivery $19.99 $3 Off Your Vase -$3.00 Care & Handling $2.99 That's indeed highway robbery, ProFlowers. You also failed to give credit for FOX promotion that I had inserted twice (above the sub-total, which had not yet included the triple S/H) before finalizing the order. This gross variance to ethical business standards is outrageous. It will be brought to the attention of the NY-NJ DAs, BBB, and the FTC as deceptive, and unfair business practices in the marketplace
1 comment
Review
Service
Proflowers Delivery Service
ProFlowers review in Missoula, Montana: Upset, disappointed...
Mother's day "special" 19.99 offer ended up paying 51.50 they charge two delivery fees "standard delivery fee and a mother's day delivery fee" I didn't ask to have them delivered on Mother's day (Sunday) I had them delivered on Friday the 10th (today). My mother received an ugly brown ups box with the flowers wrapped in ugly plastic wrap the vase was secured nicely and my mother has to put together the arrangement herself. I will never use PROFLOWERS AGAIN. This is absolutely false advertisement and a complete scam. Buyer be ware... DO NOT PURCHASE FROM THIS COMPANY
1 comment
Review
Product
Proflowers Arrangement
Loss
$52
ProFlowers review in Phoenix, Arizona: MISLEADING ADVERTISMENT FOR $19.99 MOTHERS DAYS FLOWERS
I ordered flowers this morning for Mother's Day; the $19.00 tulip bouquet and they ended up costing $57.00!! The advertisement was very misleading and did not explain there would be 2 delivery fees plus a "care" fee (whatever that is! This company is misleading the public and costing consumers over twice their advertisements pricing. No where in the ad does it state the sender will be charged two different delivery fees. ANYONE CONSIDERING ORDERING FLOWERS FROM THIS COMPANY...BEWARE IT IS A SCAM!! Order your flowers from the local florist in the town that they are being delivered to; you'll get fresher flowers and a more reliable delivery with no hidden charges and you will be able to talk to the actual people that are making the arrangement for you. Too bad I had to learn this valuable lesson on a day honoring the most important person's day in the year.
3 comments
Review
Product
Proflowers Arrangement
Loss
$37
ProFlowers review in Pittsburgh, Pennsylvania: James P.
Update by user May 10, 2013
*deceptive
Original review posted by user May 10, 2013
What started out to be a 19.99 "special" for Mothers Day, turned into a 68.00 Charge on my Credit Card. When I called to cancel the order-(about half hour after the transaction), Felecia at ProFlowers stated that she could not cancel order. I stated that I was "double" charged for shipping, she stated 'yes' we charge standard shipping 14.99 and also since it's Mothers Day we charge 14.99 for Sunday delivery. When I stated I just don't want them, she said hold on, then came back to phone and said I'ts "Peak Season", we cannot cancel your order / nor refund your money. Yes, I'm Pissed. I REALLY HATE DISEPTIVE TACTICS. WILL TELL EVERYONE I KNOW NOT TO ORDER FROM ONLINE PROFLOWERS.
1 comment
Review
Product
Proflowers Flowers
Loss
$60
ProFlowers review in Hilliard, Ohio: PRO FLOWERS RIP OFF
I received some flowers last Mothers Day. Too bad they arrived dead!!! Not even wilted--they were dead!!! And the chocolates were totally melted!!! I called and Pro Flowers who sent out a replacement order. When they arrived by an unrefrigerated Fed-X truck, they were wilted and almost dead. We live in TN, we were having extremely high temps of 90++ for the past two weeks. I would never order from Pro Flowers--order from your local florist. These roses had been in a truck for over 8 hours in the sweltering heat. The chocolates in the replacement order were also melted. DON'T WASTE YOUR $$$$!!!!
1 comment
Review
Product
Proflowers Flowers
Loss
$30
ProFlowers review in Miami, Florida: $72.00 for $29.99 Bouquet
Ordered a $29.99 bouquet and got charged $71.63. I tried to cancel my order and the lady told me, "We had so many complaints for the $19.99 Mother's Day delivery fee, that we made a policy that no orders can be changed or modified after May 4th." I made my order 3 hours ago and they wouldn't refund me. Nowhere in the checkout did they give me a $72.00 total. Now I'm broke and haven't even bought my own mother a gift yet. This was for my Mother-in-Law. I will never use this site again.
1 comment
Review
Service
Proflowers Delivery Service
Loss
$30
ProFlowers review in Hillsboro, Oregon: Hidden Charges, terrible service
I went to ProFlowers because they had a $15 off coupon from Living Social. I went through the order and got the flowers in my shopping cart to see the final cost to see what it would be before purchasing the Living Social deal. Everything looked fine, so I went ahead and got it. Then, on the last "confirmation" page, after I had already entered my credit card info, a $12.99 *additional* shipping fee showed up (beyond the $9.99 I'd already paid for delivery on Mother's Day) plus another $2.99 "care" fee. At this point, I'd already spent the money on the Living Social voucher so I ordered it anyway. So then I started looking up reviews online and found many complaints about flowers showing up in a box from UPS! My flowers are going to be delivered and we'll see what they look like, but I'd recommend going ANYWHERE else.
1 comment
Review
Product
Proflowers Coupon
Loss
$16
ProFlowers review in Dallas, Texas: TOTAL SCAM!
Just like others on this complaint site. Paid $29.99 for flowers to be delivered to my Mother-in-law for Mothers Day. The e-mail confirmation was more than $20.00 higher. Also ordered these flowers off of a Facebook promotion and did not get the reward that was promised. When I contacted CS they stated that my order did not qualify. LOL They did not have any instructions on the promotion. I filed a formal complaint with the Better Business Bureau! I strongly suggest others do the same. You cannot put an end to something unless you make it hurt their pocketbook!
1 comment
Review
Loss
$21
ProFlowers review in Houston, Texas: Very upset, unhappy customer
The internet add has so many beautiful pictures of their arrangements---they post on the front page that they have designers--working on their arrangements....and when the flowers arrive---they are not even fresh as they say, some of them were looking wilted already---arrive in a box, ...the recipient has to make the arrangement themselves. Too expensive... better off staying with your local florist...that will deliver a beautiful arrangement with flowers in the vase...maybe with some babybreath in it...--Their flowers are overly expensive, their delivery charge is way too, too much... Don't believe the adds on the radio and tv--they are all a lie.
1 comment
Review
Product
Proflowers Arrangement
Loss
$138
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