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ProFlowers review in Hillsboro, Oregon: Hidden Charges, terrible service

I went to ProFlowers because they had a $15 off coupon from Living Social. I went through the order and got the flowers in my shopping cart to see the final cost to see what it would be before purchasing the Living Social deal. Everything looked fine, so I went ahead and got it. Then, on the last "confirmation" page, after I had already entered my credit card info, a $12.99 *additional* shipping fee showed up (beyond the $9.99 I'd already paid for delivery on Mother's Day) plus another $2.99 "care" fee. At this point, I'd already spent the money on the Living Social voucher so I ordered it anyway. So then I started looking up reviews online and found many complaints about flowers showing up in a box from UPS! My flowers are going to be delivered and we'll see what they look like, but I'd recommend going ANYWHERE else.
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1 comment
jhernandez
#651962

If you have not yet received a resolution regarding this issue, please reach out to us at socialcs@sm.proflowers.com & we will work to make this right for you.

Review
#407391 Review #407391 is a subjective opinion of poster.
Product
Proflowers Coupon
Loss
$16

ProFlowers review in Dallas, Texas: TOTAL SCAM!

Just like others on this complaint site. Paid $29.99 for flowers to be delivered to my Mother-in-law for Mothers Day. The e-mail confirmation was more than $20.00 higher. Also ordered these flowers off of a Facebook promotion and did not get the reward that was promised. When I contacted CS they stated that my order did not qualify. LOL They did not have any instructions on the promotion. I filed a formal complaint with the Better Business Bureau! I strongly suggest others do the same. You cannot put an end to something unless you make it hurt their pocketbook!
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1 comment
jhernandez
#651963

If you have not yet received a resolution regarding this issue, please reach out to us at socialcs@sm.proflowers.com & we will work to make this right for you.

Review
#407375 Review #407375 is a subjective opinion of poster.
Loss
$21

ProFlowers review in Houston, Texas: Very upset, unhappy customer

The internet add has so many beautiful pictures of their arrangements---they post on the front page that they have designers--working on their arrangements....and when the flowers arrive---they are not even fresh as they say, some of them were looking wilted already---arrive in a box, ...the recipient has to make the arrangement themselves. Too expensive... better off staying with your local florist...that will deliver a beautiful arrangement with flowers in the vase...maybe with some babybreath in it...--Their flowers are overly expensive, their delivery charge is way too, too much... Don't believe the adds on the radio and tv--they are all a lie.
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1 comment
jhernandez
#651964

If you have not yet received a resolution regarding this issue, please reach out to us at socialcs@sm.proflowers.com & we will work to make this right for you.

Review
#407355 Review #407355 is a subjective opinion of poster.
Product
Proflowers Arrangement
Loss
$138

Don't Trust ProFlowers!!!

I just order flower for mother day. I had heard of a promo on TV for 19.99. I thought why not. So I placed my order and before I confirm my order it said my subtotal was 19.99 after I confirmed my order it said my total was 53.95. I immediately call customer service because I was sure there had to be a mistake. When they took my call I was told that I had to pay 12.99 for delivery and an extra 14.99 for delivering on Sunday. I ask them to cancel my order and they refused and proceeded to tell me that all the information is given before I confirm my order. I told her that was untrue and it is ridiculous that they wont cancel my order. Then I was told that I am not allowed to yell at her and she was going to hang up. I could not believe this BS first of all am not yelling at her I had my sleeping baby next to me at the time. I told her I am just complaining because of there misleading advertising and again she said all the information was given before I ordered. So I hung up on her and went back to the website and went thru all the steps to place an order. Again it said subtotal 19.99 then it ask you to confirm the orde.Don't wast your time and money with proflower they are dishonest. You are better off going with Edible Arrangements they are upfront with there prices and they are willing to fix any problem so that you continue to be one of there customers.
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1 comment
jhernandez
#651965

If you have not yet received a resolution regarding this issue, please reach out to us at socialcs@sm.proflowers.com & we will work to make this right for you.

Review
#407310 Review #407310 is a subjective opinion of poster.
Loss
$54

ProFlowers review in Wichita, Kansas: What a scam thay are

Update by user May 09, 2013

loosers

Update by user May 09, 2013

how ever they did send me some 4 free 2 dozen roses or what should be was 2 dozen instead it was 22 roses again short. wow !

but they were free again. wow still could not get it right

Original review posted by user May 09, 2013

I ordered the 1 dozen roses 4 19.95 when I got them there were only 11 there...the last tine I knew there were 12 in a dozen. I ordered two years in a row 4 valentines .and both my orders had 11 in them ....someone does not know what a dozen is . even though my order was only 1 short. valentines day is not a good time to be short. I will NEVER buy from them again. and they keep saying on TV a dozen. I say its Faults advertising .someone needs to sue them to make them give what they are advertising .*** cons
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3 comments
jhernandez
#651966

If you have not yet received a resolution regarding this issue, please reach out to us at socialcs@sm.proflowers.com & we will work to make this right for you.

Anonymous
#652280
@jhernandez

my resolution is for folks know that you people don't give us what we order at a very importation time...and if you cant do that then why order from you..as the person who is getting them will not be happy with 11 roses instead of a dozen

Anonymous
#652282
@jhernandez

and I did give you folks a chance and let you send me more but still were 22 out of 2 dozen that you said you were sending me .so still didn't fix anything ..YOU GUYS CANT COUNT ....WONT EVER ORDER FROM YOU AGAIN

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Review
#407293 Review #407293 is a subjective opinion of poster.
Product
Proflowers Bouquet
Been ripped off twice yet I gave them one more chance. The FREE vase tuned up costing on the final invoice. They are so crooked, hidden charges and just plain corrupt. Rush, Hannety and Dr Bennett should all be ashamed to promote them. Something needs to be done with...
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2 comments
Anonymous
#944657

I attempted to send a 20. flower /candy and FREE vase and in the final tally AFTER I submitted my card info...There were all kinds of charges adding up to twice the amount!..i called the company and the agent conveniently didn't see the arrangement I ordered..In the computer there is all kinds of specials(all BOGUS)..The phone agent gave me some *** that the 4.95 shipping stated is in ADDITION to the regular charge...total:17.95......Ch 7 news needs to investigate this company

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Review
#407240 Review #407240 is a subjective opinion of poster.
Loss
$7
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  • Cmeblitz
  • Beebo

ProFlowers review in Denver, Colorado: Missed delivary date

I placed a order on May 6th and when I selected the delivery date hit the 15th. I actually wanted the 8th so I immediately called to get it fixed the girl tells me that she fixed it well she didn't fix it so I called them again after speaking to them again I told them that I wanted the delivery charge refunded because they missed the delivery. They said that I needed to speak directly to express florist and I could change the delivery to the 9Th so I did.So I spoke to a total of seven different people and getting nowhere I decided to wait another day and see if they would make the delivery. I called them on the 9th and they tell me I have to wait until 5:00 I said it will be delivered today they said yes before 5:00. Once again it's 5:00 and no delivery so I called and now they tell me its on the truck it's now 6:35. I will never do business with them. And I still want the delivery charge of $18.00 back!!!
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1 comment
jhernandez
#651968

If you have not yet received a resolution regarding this issue, please reach out to us at socialcs@sm.proflowers.com & we will work to make this right for you.

Review
#407214 Review #407214 is a subjective opinion of poster.
Service
Proflowers Delivery Service

I WOULD NEVER EVER RECOMMEND ProFlowers

I placed an order online on 5/9/2013. The online ads stated that they the flowers had free shipping. However, when I check out and was given a confirmation number my bill was $44.37. I called the 1800 number and I was informed that my order was not free and they could not give me free shopping. I informed the person on the phone that my account was low and I different know ProFlowers was going to charge me $12.99 for shopping and $4.99. I was informed that there was nothing they could do for me. They could not give me my money back or give me free shopping on the item. This was my first time using ProFlowers and I thought they would be a good place to buy flowers for someone I love. However, this was a bad experience and I would never recommend telling anyone else to use Pro Flowers.
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2 comments
jhernandez
#651971

If you have not yet received a resolution regarding this issue, please reach out to us at socialcs@sm.proflowers.com & we will work to make this right for you.

Anonymous
#648559

I had almost the same experience.It had a discounted price up until you chose to pay then there was a tiny option that said you only get this price if you sign up for some offer.thank god I seen it before purchasing.

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Review
#407115 Review #407115 is a subjective opinion of poster.
Product
Proflowers Flowers
Loss
$44

ProFlowers review in Orlando, Florida: Pissed The F Off

Same thing, lots of hidden fees. Flowers with vase for $19.99 w/ free delivery. BULL. Had a promo code for $9.99 off. But that was the free vase, which they don't tell you until after checkout. The promo code that I had was for the same amount, $9.99. They let you enter it, and it shows that it was deducted, but NOOOOOO, only one promo code per order, that they don't ell you untill after checkout. Handling fee, care fee, delivery fee, ect. When you first order you think you are getting a deal. Then you actually checkout and find out that you are paying a lot more than you thought. You cannot see your total until after checkout. This will be my first and last order with these guys. I will buy local next time.
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1 comment
jhernandez
#651972

If you have not yet received a resolution regarding this issue, please reach out to us at socialcs@sm.proflowers.com & we will work to make this right for you.

Review
#407089 Review #407089 is a subjective opinion of poster.
Loss
$40

ProFlowers review in Starkville, Mississippi: Original Price 19.99-check out -$58.00 wtf

ProFlowers have all those good ads on TV and radio .I saw a very good offer for flowers-`19.99+chocolates and free vase.When I was about to check out-the charges was incredibly high-extra charges for shipping+VASE+ handling etc.etc.And it was conviniently located lower at the page so the CUSTOMER WILL NOT BE ABLE TO SEE It.After I clicked COMFIRM.then I saw the total charge.Total Ripped OFF!page display is misleading.The same thing happen to my friend and he told me he did order a good deal-19.99 which turned out to be $58.00We are really disapointed;
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1 comment
jhernandez
#651973

If you have not yet received a resolution regarding this issue, please reach out to us at socialcs@sm.proflowers.com & we will work to make this right for you.

Review
#407019 Review #407019 is a subjective opinion of poster.
Loss
$54