ProFlowers Reviews and Complaints
?
Subscribe to organize reviews of the company into easy-to-read list. You can view followed brands in your profile
Is this your company?
5
ISSUES RESOLVED
1.3K
TOTAL REVIEWS
$140K
CLAIMED LOSSES
$278
AVG LOSS
91.7K
PAGE VIEWS
What's your story with this company?
Ask a Question About ProFlowers
Cons
- Customer service
- Hidden costs
- Fraudulant representation
Pros
- Selection
- Website
- Initial prices
Latest review first
- Latest review first
- Most helpful reviews first
State:
Show
City:
Show
Product:
Show
Don't Trust ProFlowers!!!
I just order flower for mother day. I had heard of a promo on TV for 19.99. I thought why not. So I placed my order and before I confirm my order it said my subtotal was 19.99 after I confirmed my order it said my total was 53.95. I immediately call customer service because I was sure there had to be a mistake. When they took my call I was told that I had to pay 12.99 for delivery and an extra 14.99 for delivering on Sunday. I ask them to cancel my order and they refused and proceeded to tell me that all the information is given before I confirm my order. I told her that was untrue and it is ridiculous that they wont cancel my order. Then I was told that I am not allowed to yell at her and she was going to hang up. I could not believe this BS first of all am not yelling at her I had my sleeping baby next to me at the time. I told her I am just complaining because of there misleading advertising and again she said all the information was given before I ordered. So I hung up on her and went back to the website and went thru all the steps to place an order. Again it said subtotal 19.99 then it ask you to confirm the orde.Don't wast your time and money with proflower they are dishonest. You are better off going with Edible Arrangements they are upfront with there prices and they are willing to fix any problem so that you continue to be one of there customers.
1 comment
Review
Loss
$54
ProFlowers review in Wichita, Kansas: What a scam thay are
Update by user May 09, 2013
loosers
Update by user May 09, 2013
how ever they did send me some 4 free 2 dozen roses or what should be was 2 dozen instead it was 22 roses again short. wow !
but they were free again. wow still could not get it right
Original review posted by user May 09, 2013
I ordered the 1 dozen roses 4 19.95 when I got them there were only 11 there...the last tine I knew there were 12 in a dozen. I ordered two years in a row 4 valentines .and both my orders had 11 in them ....someone does not know what a dozen is . even though my order was only 1 short. valentines day is not a good time to be short. I will NEVER buy from them again. and they keep saying on TV a dozen. I say its Faults advertising .someone needs to sue them to make them give what they are advertising .*** cons
3 comments
Review
Product
Proflowers Bouquet
Been ripped off twice yet I gave them one more chance. The FREE vase tuned up costing on the final invoice. They are so crooked, hidden charges and just plain corrupt. Rush, Hannety and Dr Bennett should all be ashamed to promote them. Something needs to be done with...
View full review
2 comments
I attempted to send a 20. flower /candy and FREE vase and in the final tally AFTER I submitted my card info...There were all kinds of charges adding up to twice the amount!..i called the company and the agent conveniently didn't see the arrangement I ordered..In the computer there is all kinds of specials(all BOGUS)..The phone agent gave me some *** that the 4.95 shipping stated is in ADDITION to the regular charge...total:17.95......Ch 7 news needs to investigate this company
View more comments
Review
Loss
$7
Tags
ProFlowers review in Denver, Colorado: Missed delivary date
I placed a order on May 6th and when I selected the delivery date hit the 15th. I actually wanted the 8th so I immediately called to get it fixed the girl tells me that she fixed it well she didn't fix it so I called them again after speaking to them again I told them that I wanted the delivery charge refunded because they missed the delivery. They said that I needed to speak directly to express florist and I could change the delivery to the 9Th so I did.So I spoke to a total of seven different people and getting nowhere I decided to wait another day and see if they would make the delivery. I called them on the 9th and they tell me I have to wait until 5:00 I said it will be delivered today they said yes before 5:00. Once again it's 5:00 and no delivery so I called and now they tell me its on the truck it's now 6:35. I will never do business with them. And I still want the delivery charge of $18.00 back!!!
1 comment
Review
Service
Proflowers Delivery Service
I WOULD NEVER EVER RECOMMEND ProFlowers
I placed an order online on 5/9/2013. The online ads stated that they the flowers had free shipping. However, when I check out and was given a confirmation number my bill was $44.37. I called the 1800 number and I was informed that my order was not free and they could not give me free shopping. I informed the person on the phone that my account was low and I different know ProFlowers was going to charge me $12.99 for shopping and $4.99. I was informed that there was nothing they could do for me. They could not give me my money back or give me free shopping on the item. This was my first time using ProFlowers and I thought they would be a good place to buy flowers for someone I love. However, this was a bad experience and I would never recommend telling anyone else to use Pro Flowers.
2 comments
Review
Product
Proflowers Flowers
Loss
$44
ProFlowers review in Orlando, Florida: Pissed The F Off
Same thing, lots of hidden fees. Flowers with vase for $19.99 w/ free delivery. BULL. Had a promo code for $9.99 off. But that was the free vase, which they don't tell you until after checkout. The promo code that I had was for the same amount, $9.99. They let you enter it, and it shows that it was deducted, but NOOOOOO, only one promo code per order, that they don't ell you untill after checkout. Handling fee, care fee, delivery fee, ect. When you first order you think you are getting a deal. Then you actually checkout and find out that you are paying a lot more than you thought. You cannot see your total until after checkout. This will be my first and last order with these guys. I will buy local next time.
1 comment
Review
Loss
$40
ProFlowers review in Starkville, Mississippi: Original Price 19.99-check out -$58.00 wtf
ProFlowers have all those good ads on TV and radio .I saw a very good offer for flowers-`19.99+chocolates and free vase.When I was about to check out-the charges was incredibly high-extra charges for shipping+VASE+ handling etc.etc.And it was conviniently located lower at the page so the CUSTOMER WILL NOT BE ABLE TO SEE It.After I clicked COMFIRM.then I saw the total charge.Total Ripped OFF!page display is misleading.The same thing happen to my friend and he told me he did order a good deal-19.99 which turned out to be $58.00We are really disapointed;
1 comment
Review
Loss
$54
ProFlowers review in Callahan, Florida: Consumer
P.F. advertised on Fox News re. Mother's Day promotion of one dozen roses with a free glass vase for $9.99. After I processed an order ,which was an ordeal in itself, the total came to over $40.00, including a $1.00 charge for long stem roses. Don't waste your valuable time with these sham artists. Their were also instructions to enter a code denoting Fox. There was no allowance for this code and when I tried to enter it in promotion category. It was rejected. I'm suppose to enter at least 100 words but I have nothing else to add.
1 comment
Review
I heard on DC101's Elliot in the Morning for a promotion with Proflowers to get Roses for $19.99 for Mother's day. You go to the website and enter Elliot into the Passcode box and you'll get $20 roses. When you start the ordering process they will show...
View full review
3 comments
If you have not yet received a resolution regarding this issue, please reach out to us at socialcs@sm.proflowers.com & we will work to make this right for you.
View more comments
Review
Service
Proflowers Delivery Service
Loss
$20
ProFlowers review in Los Angeles, California: Deceitful Rose Arrangement
I wanted to send a beautiful arrangement of roses to my aunt for her bday. I went with this company based on price, picture of rosé arrangement and delivery...although my aunt was happy with her gift which came in a box and she had to arrange...I'm upset because his information was not disclosed. Not to mention she sent me a picture of the flowers she got...I was immediately upset n embarrassed...false advertising and definitely not worth the 75 dollars it cost me. I should have just sent her the money so she could spend it on something worth it. Next time I'm calling a local flower shop in the area instead...so disappointed
2 comments
Review
Product
Proflowers Arrangement
Loss
$75
Thank You for Your Reply!
Thank You for Your Reply!
We are processing your message.
Thank You for Your Submission
Your comment is successfully posted.
Select Reason
Select Reason
If you have not yet received a resolution regarding this issue, please reach out to us at socialcs@sm.proflowers.com & we will work to make this right for you.