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ProFlowers review in Callahan, Florida: Consumer

P.F. advertised on Fox News re. Mother's Day promotion of one dozen roses with a free glass vase for $9.99. After I processed an order ,which was an ordeal in itself, the total came to over $40.00, including a $1.00 charge for long stem roses. Don't waste your valuable time with these sham artists. Their were also instructions to enter a code denoting Fox. There was no allowance for this code and when I tried to enter it in promotion category. It was rejected. I'm suppose to enter at least 100 words but I have nothing else to add.
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1 comment
jhernandez
#651974

If you have not yet received a resolution regarding this issue, please reach out to us at socialcs@sm.proflowers.com & we will work to make this right for you.

Review
#406703 Review #406703 is a subjective opinion of poster.
I heard on DC101's Elliot in the Morning for a promotion with Proflowers to get Roses for $19.99 for Mother's day. You go to the website and enter Elliot into the Passcode box and you'll get $20 roses. When you start the ordering process they will show...
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3 comments
jhernandez
#651975

If you have not yet received a resolution regarding this issue, please reach out to us at socialcs@sm.proflowers.com & we will work to make this right for you.

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Review
#406671 Review #406671 is a subjective opinion of poster.
Service
Proflowers Delivery Service
Loss
$20

ProFlowers review in Los Angeles, California: Deceitful Rose Arrangement

I wanted to send a beautiful arrangement of roses to my aunt for her bday. I went with this company based on price, picture of rosé arrangement and delivery...although my aunt was happy with her gift which came in a box and she had to arrange...I'm upset because his information was not disclosed. Not to mention she sent me a picture of the flowers she got...I was immediately upset n embarrassed...false advertising and definitely not worth the 75 dollars it cost me. I should have just sent her the money so she could spend it on something worth it. Next time I'm calling a local flower shop in the area instead...so disappointed
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2 comments
jhernandez
#651977

If you have not yet received a resolution regarding this issue, please reach out to us at socialcs@sm.proflowers.com & we will work to make this right for you.

Anonymous
#647934

Picked a selection from the free shipping page. Made my selection and then proceeded through the many step checkout process only to find that there WERE shipping charges, taxes and handling.

Got fed up and proceeded to another site - fromyouflowers.com. No tax, no handling charges just a $14.99 shipping charge.

A vase is INCLUDED. A much better deal in the long run.

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Review
#406636 Review #406636 is a subjective opinion of poster.
Product
Proflowers Arrangement
Loss
$75

Update by user May 08, 2013

I got a very prompt email from their customer service with a shipping refund for $13, but no refund for the handling fee $3. Good enough for me, but I still won't be a customer again. Use them only in a emergency and be ready to pay out the wazzoo.

Update by user May 07, 2013

Let me add that the...

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1 comment
jhernandez
#651978

If you have not yet received a resolution regarding this issue, please reach out to us at socialcs@sm.proflowers.com & we will work to make this right for you.

Review
#406519 Review #406519 is a subjective opinion of poster.
Product
Proflowers Plant
Loss
$50
Tags
  • hidden fees

ProFlowers review in San Francisco, California: Over billed and AWFUL customer service

I placed an order with a 15$ coupon ( including an additional free vase) that was confirmed as 40.68$ and got to the confirmation page as if everything was fine. SEVERAL hours later I got an email confirmation that charged me $61.45 and listed several additional charges, including charging me for the vase which was supposed to be completely free, as well as Saturday delivery ($4.99) which was never mentioned. AND they charged me $12.99 for shipping instead of the $5.99 that was listed on the order page. I called a customer service rep who IMMEDIATELY acknowledged the mistake as if she deals with it EVERY other call and she charged me the correct amount and said I would receive an email confirming the correct amount. HOWEVER I was still sent an email confirmation for even more money this time ($64.61), and had to spend an additional 20 minutes on the phone to get this resolved. All and all I spent over 2 hours on the phone with them today and an additional 30 minutes emailing customer service. Moving forward I WILL NEVER EVER even think about using them, and you should run as far away as possible as they are a total bait and switch scam shop. TRUST ME, RUN!! As fast as you can
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1 comment
jhernandez
#651979

If you have not yet received a resolution regarding this issue, please reach out to us at socialcs@sm.proflowers.com & we will work to make this right for you.

Review
#406510 Review #406510 is a subjective opinion of poster.
Product
Proflowers Coupon
Loss
$23
Tags
  • Electric charge
  • Holy Orders

Hidden Fees at Proflowers

I just submitted my online order with proflowers.com and I was unpleasantly surprised. I had seen a special on Mother's Day flowers for $19.99 - quite a deal, right? So I went ahead with it. Throughout the checkout process I am seeing that shipping is $5, and a personalized greeting card is an additional $3...I raised an eyebrow but kept going. I keep clicking through the stages, expecting to eventually be shown a summary of my order before I submit...then suddenly I enter my billing information, click continue and 'Thank you! Your order has been confirmed' 'What order?' I have to wonder. It turned out I was being charged two shipping fees - one 'standard' ($13) and one 'guaranteed' ($5) - as well as a $3 fee for "Care & Handling." This is in addition to the card fee, and all applicable taxes. My total order came to over $48. (Another reviewer made a great point about the redundancy of a 'Care & Handling' fee. Doesn't care and handling essentially mean the packers and delivery people doing their jobs responsibly? Why should there be a fee attached to that? When I go to McDonald's do I have to pay additional fees to keep my server from dropping my fries on the floor? The whole idea is strange.) I got a customer service rep on the phone within seconds of reaching the Thank You page. I asked the operator to cancel my order so I could start over but she said it wasn't possible, and that my order was already processed (I had just clicked 'okay' 45 seconds earlier!). When I tried again in a few minutes, another operator managed to refund the bogus $5 shipping fee, but clearly she was at a call center overseas, and not directly associated with the company, and so there was only so much she could do. I want to make it clear that I have no problem spending $50 on my mother...I am happy to do it. It's the idea of spending $20 on my mother, then handing over $30 to some other company in the form of hidden fees, that bothered me. For 50 dollars, I could have gone to a brick and mortar store and gotten something really GREAT for my mom. Also, I am convinced that the itemized charges weren't shown to me until after I checked out, and without that confirmation screen, you might not even know you're submitting an order at all until it is too late and you have clicked 'continue' one too many times. In the future I will take great caution in dealing with this company. I should have trusted my gut instinct that something was off when I started checking out. I get the feeling this company knows what it's doing with its subversive price advertising and its dodgy checkout process. It is almost as though I wasn't supposed to know how much I was being charged until it was too late to make changes...conveniently enough for them. In the meantime I am just hoping the flowers reach my mother on time, and that they are pretty. Although after reading the reviews here regarding the quality of Proflower's arragements, that might be too much to ask as well! We will see.
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2 comments
jhernandez
#651980

If you have not yet received a resolution regarding this issue, please reach out to us at socialcs@sm.proflowers.com & we will work to make this right for you.

Funny M
#647180

I'm glad I seen this. I was going to order them.

I'm like you those hidden fees are getting out of control. Just add it to the price and remove the word FEE. I will just go out and get her some myself.

At least I know what I will get. Best of luck getting them to her.

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Review
#406287 Review #406287 is a subjective opinion of poster.
Service
Proflowers Customer Care
Loss
$25

ProFlowers review: HIDDEN FEES!

These *** offer a reasonable deal on flowers, but at the very last screen, just before you "click to order", in very small print, they will add a bunch of fees that do not get mentioned anywhere else. I understand if they want to charge a delivery fee, but if they had any decency at all, they would say so up front. They don't, and they didn't. Instead, at the very last instant, they slipped in $16 worth of BS fees, under the radar. I will NEVER do business with this ripoff company again. You have been warned. Spend your money at a business that deserves it. STAY FAR AWAY FROM PROFLOWERS.
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1 comment
jhernandez
#651981

If you have not yet received a resolution regarding this issue, please reach out to us at socialcs@sm.proflowers.com & we will work to make this right for you.

Review
#406275 Review #406275 is a subjective opinion of poster.
Service
Proflowers Delivery Service
Loss
$16

ProFlowers review in Houston, Texas: Faulty Technology and Customer Service

I ordered two different orders, one in April, one in May. They used the same order # for both! So the May delivery was not delivered because it looked like the same one from April, and they didn't bother to call me about it until a week after the funeral they were suppose to be delivered to!! On top of that, when I called after receiving an automated voice mail stating the order # ___ was set to be delivered on April ____ and to call customer service, the *** lady couldn't understand ME (she said I had a funny accent and to articulate, while she on the hand spoke broken English) and she couldn't even figure out why the order numbers were duplicated, why nobody informed me sooner of the mix up, and how to even refund me. It turns out while on the phone with her, I figured out what had happened and logged online to find out the May delivery had been taken off of hold for an invalid delivery date and re-scheduled to be delivered in three weeks. Talk about shady! I wonder when she would have told me about this, but instead cancelled the order and because the new delivery date was for later, got an automatic refund for cancelling. This whole ordeal has caused a huge embarrassment on my part because it made me look like an uncaring friend to the deceased's family. Do not use them!! I now would rather make my own spread and delivered it than go through their services again.
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1 comment
jhernandez
#651983

If you have not yet received a resolution regarding this issue, please reach out to us at socialcs@sm.proflowers.com & we will work to make this right for you.

Review
#406041 Review #406041 is a subjective opinion of poster.
Service
Proflowers Delivery Service
Loss
$300
Tags
  • flower scam

ProFlowers review: This is a scam

Be aware that this company offers you a low price but adds a number of fees at the very last stage of your order (after acquiring all your credit card info etc.). The final price (which in my case was nearly twice of the announced price) was almost invisible and placed in an aria of their web site where it could easily be overlooked (what actually happened during my ordering process). Since there was no option to cancel the order - I had to *** into it. This is not fair business but rather a ripoff. Don't do any business with this company!
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1 comment
jhernandez
#651984

If you have not yet received a resolution regarding this issue, please reach out to us at socialcs@sm.proflowers.com & we will work to make this right for you.

Review
#406033 Review #406033 is a subjective opinion of poster.
Product
Proflowers Flowers
Reason of review
Pricing issue
Loss
$19

ProFlowers review in Ocala, Florida: BE CAREFUL OF HIDDEN FEES!

I went forth with an $89 purchase of a bouquet of flowers. It doesn't include the vase, so you add on another $15 for that. Then you are to select a delivery date on the calendar, which read "standard delivery" and on the next line it said "+ $5.00). So I'm thinking you add $5.00 for standard delivery. I had a coupon code for %20 off, so my subtotal is $83.97. Sweet! However, AFTER you put in your credit card information and just BEFORE you hit "Click to confirm purchase" you will note all the fees they tried to hide previously. The standard shipping turned out to be $18, plus the extra $5 ($23 shipping? Really??) plus tax and handling fees. My $84 flowers turned into $116 in the blink of an eye. VERY dishonest, ProFlowers.com. Next time I will be sending my grandmother flowers from the local florist, and I will tell them to simply copy the bouquet I would have chosen from the proflowers website.
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2 comments
Anonymous
#1154724

Wow! I hate it when companies tack on fees at the end.

Just be up front about it.

I'll choose another flower company. Thanks for the heads up!

jhernandez
#651985

If you have not yet received a resolution regarding this issue, please reach out to us at socialcs@sm.proflowers.com & we will work to make this right for you.

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Review
#405923 Review #405923 is a subjective opinion of poster.
Product
Proflowers Coupon
Loss
$32