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ProFlowers review in Sacramento, California: No responsibility for product

2 times I have ordered morning delivery. the first time they reimbursed when they failed. Second time they had no excuse they said "sorry the florist is closed. they were ordered 7am did not arrive until 630pm. Too bad my girl does not work 7-7. I called they kept me on hold 10 min. Lady answered immediately sent me to supervisor without even asking the problem. Supervisor was pissed haha. Unreliable company because they don't take responsibility for their product. Go local or don't go at all. Especially if your trying to say I love your for a fight. Thx Proflowers ***
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1 comment
jhernandez
#651989

If you have not yet received a resolution regarding this issue, please reach out to us at socialcs@sm.proflowers.com & we will work to make this right for you.

Review
#404370 Review #404370 is a subjective opinion of poster.
Service
Proflowers Delivery Service
Loss
$97
Tags
  • Robin Beck

ProFlowers review in Portland, Oregon: Rudest most unreliable business ever!!!

THE WORST FLOWER SERVICE EVER!!!! I paid for same day delivery for my cousins new baby and they never got sent. They promised me they would be sent the next day and they never were and my cousin got discharged from hospital before they could even bring them! Then I changed the address to have them bring them to her house and they screwed it up and brought them to the hospital after she had already left. When I call the guy named TIM was such a ***!!! He said that he didn't see an address change and it must be my fault for not tell them the new address. I told I am was promised by the last lady I talked to that they changed the address. He said it wasn't his problem and the only thing he could do was deliver another day or cancel the order. I told him I was going to write a bad review and his said "have fun" REALLY?!!!!!! I am left in tears because I just wanted my cousin to get some flowers in the hospital after having her baby. Now I have 60 dollars tied up in pending refunds and transactions and no flowers were sent. What a joke..
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2 comments
jhernandez
#651990

If you have not yet received a resolution regarding this issue, please reach out to us at socialcs@sm.proflowers.com & we will work to make this right for you.

Anonymous
#644661

I had the same problem. I ordered flowers from these incompetents for my cousins funeral.

I asked for a late delivery the evening before the service. I called the morning of to make sure they were there and was told the flowers are on the deliver truck!! They actually told me the florist decided to deliver the flowers the morning of. Since when does a FLORIST get to override the specifics of my PAID IN ADVANCE service?

They had the audacity to offer me a Pro Flowers credit...as if I was interested in bringing them ore business.

Bunch of incompetents. I got a credit to my credit card, but I was mortified, furious and totally hurt.

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Review
#403986 Review #403986 is a subjective opinion of poster.
Service
Proflowers Delivery Service
ProFlowers review - Very disappointing. Will *never* use again.
ProFlowers review - Very disappointing. Will *never* use again.
I thought I'd try Proflowers, because FTD always seemed kind of pricey. In fact, when I checked later, the base price for my order (18 roses) was the same at both, but Proflowers had so many more hidden charges (vase, card, "care and handling") that it ended up...
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3 comments
Anonymous
#929349

FTD OWNS PROFLOWERS.COM

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Review
#402496 Review #402496 is a subjective opinion of poster.
Loss
$99
Tags
  • Future

ProFlowers review in Fort Collins, Colorado: Horrible

Ordered the "hugs and kisses" bouquet for my fiancée for Valentines day. When the "bouquet" arrived amount if flowers they sent vs the amount pictured on the website was laughable. Couldn't even call it a bouquet. The leaves were broken and wilted. Paid over 80$ for this. Inexcusable. This company is fraudulent with their pictures. Their attitude when I called to complain was " whatever, want a refund?". I don't know how these crooks stay in business. Never using them again. Going to local florist who knows what they are doing from now on. Do not use Proflowers! Horrible products, fraudulent advertising and bad customer service.
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1 comment
jhernandez
#651993

If you have not yet received a resolution regarding this issue, please reach out to us at socialcs@sm.proflowers.com & we will work to make this right for you.

Review
#400160 Review #400160 is a subjective opinion of poster.
Product
Proflowers Bouquet
Tags
  • Valentine's Day

ProFlowers review in Washington, District Of Columbia: Unbelievable HORRID Experience!

Don't bother with paying for next day AND extra for morning delivery unless you have 45 minutes to WASTE on the phone while they follow up with whatever florist they are using and frustrate the heck out of you. The customer service rep first. 1. Requested confirm delivery - the flowers had been delivered...on the porch of a legitimate business! (btw no porch at the location)(wait 18 min) 2. The flowers had in fact NOT been delivered and they could not guarantee delivery time.(wait 10 min) 3. When I asked to speak to a supervisor the rep left me on hold for 25 min. I had to use my other line to call back and explain how furious I was. Total hold time 54 min. What a Crock!!!
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1 comment
jhernandez
#651995

If you have not yet received a resolution regarding this issue, please reach out to us at socialcs@sm.proflowers.com & we will work to make this right for you.

Review
#399903 Review #399903 is a subjective opinion of poster.
Service
Proflowers Delivery Service
Loss
$93
Tags
  • Harshad number

ProFlowers review in Fort Sumner, New Mexico: PUNY, EMBARASSING FLOWERS

I HAD ORDERED FLOWERS FOR VALENTINE'S & I PAID ABOUT $70.00 FOR AN ARRANGEMENT. NORMALLY I BUY THE "DOUBLE BLOOMS", BUT THIS TIME I DIDN'T. WHAT I GOT FOR MY $70.00 WAS PATHETIC. I WAS SOOOOO EMBARRASSED! NEXT TIME, I'LL CALL A LOCAL FLORIST. BET I'LL GET MORE THAN WITH PROFLOWERS. THEY ALSO BAIT & SWITCH, SAYING YOU'LL GET THIS BOUQUET WITH A FREE VASE, ETC., THEN SLAM YOU ON THE DELIVERY. I WROTE THEM TO LET THEM KNOW I WAS UNSATISFIED AND NEVER HEARD A WORD BACK. NEVER AGAIN!!!! BEWARE OF PROFLOWERS!!!!! YOU ARE NOT GETTING A DEAL!
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1 comment
jhernandez
#651996

If you have not yet received a resolution regarding this issue, please reach out to us at socialcs@sm.proflowers.com & we will work to make this right for you.

Review
#398354 Review #398354 is a subjective opinion of poster.
Product
Proflowers Arrangement
Loss
$70

ProFlowers review in Cleveland, Ohio: Customer Service

I called the 800 line to ask why I have not received and EMail from Proflowers. I have used Proflowers for a number of years.The last time I placed a order was in Feb this year. The service agent (salesman) said he could activate my account but it would take a few hours or days to receive E Mail from Proflowers. Three days later; and no EMail from the company. What is with these people ? Is PROflowers going out of business? Do they not want to service their past customers? I thought Proflowers was a good company now they seem to have problems with their Sales staff.
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1 comment
jhernandez
#651997

If you have not yet received a resolution regarding this issue, please reach out to us at socialcs@sm.proflowers.com & we will work to make this right for you.

Review
#396262 Review #396262 is a subjective opinion of poster.
Loss
$150
ProFlowers review - Second try bombed!
ProFlowers review - Second try bombed!
My husband ordered me red *Long stemmed* roses for V-day and I about died when they came (in a box for me to arrange) The rose buds were very small and beat up looking. They only lasted about 4 days. The grocery store has WAY NICER roses for under $15!!! I called CS...
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1 comment
jhernandez
#651998

If you have not yet received a resolution regarding this issue, please reach out to us at socialcs@sm.proflowers.com & we will work to make this right for you.

Featured
Review
#395841 Review #395841 is a subjective opinion of poster.
Product
Proflowers Flowers
Loss
$95

ProFlowers review in Epping, New Hampshire: Bought $30 worth of flowers and charged $80

I went through the on-line process to have flowers delivered tomorrow for a birthday surprise. I calculated the cost including special delivery and the extra charge for a pink vase as the company passed them on to me and thought I'd be spending $57.85. I nearly fell over when I got the "Thank you" email informing me my purchase was $78.94. Why wasn't my total given to me before they requested my payment info? I could have bought these flowers including the vase for about $12 and delivered them myself. I am feeling completely ripped off and will not be doing business with this company again.
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1 comment
jhernandez
#651999

If you have not yet received a resolution regarding this issue, please reach out to us at socialcs@sm.proflowers.com & we will work to make this right for you.

Review
#395840 Review #395840 is a subjective opinion of poster.
Product
Proflowers Flowers
Loss
$21

ProFlowers review: Terrible Company

I also ordered flowers for my daughter last Mothers Day. The photo that was shown on their website was beautiful - bright colored flowers, full and in a vase. When my daughter received them they were in a box and she had to arrange them herself. She sent me a photo and I was horrified at the quality. They looked dried out and lifeless. Plus she didn't even get half of what was pictured. I was very upset. Even though I filed a complaint with them and they gave me a full refund I will never use them again nor will I suggest anyone use them.
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1 comment
jhernandez
#652000

If you have not yet received a resolution regarding this issue, please reach out to us at socialcs@sm.proflowers.com & we will work to make this right for you.

Review
#395765 Review #395765 is a subjective opinion of poster.
Product
Proflowers Arrangement