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ProFlowers review: Worst Idea EVER!

I ordered from PRO FLOWERS, first they were late, second the presentation/delivery style was horrible,third they didn't send the whole order, fourth they played around for four days before they told me the other items I ordered are out of stock. Then they have the nerve to ask if I want a refund DUH no here take my money for nothing. Waiting on refund I will believe it when I see it. Totally disappointed paid good money for a *** gift for my wife made me feel like an ***!Basically if you want to give the gift of thought then go with PRO FLOWERS because you wont get what you pay for.
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1 comment
jhernandez
#618919

If you haven't already received your resolution I want to ensure that happens. Please email me at cssocial@proflowers.com and I'll make sure that's done.

I look forward to helping you. -Mike @ProFlowers

Review
#386041 Review #386041 is a subjective opinion of poster.
Product
Proflowers Flowers
Tags
  • Economics terminology

ProFlowers review in Baton Rouge, Louisiana: Good way to look bad on Valentines Day

So ProFlowers shows these wonderful flower arrangements on their web site. You order a beautiful one for your Valentine thinking you will make a good impression and show your love. ProFlowers rubber bands flowers together and sticks them in a box and sends them via UPS or FedEx to your Valentine. While others in your Valentines office are being handed beautiful flower arrangements, your Valentine gets a cardboard box. Your Valentine then gets to open the box and discover there is "some assembly required". In fact, unless your Valentine spent some time as a floral designer they will be lucky to make the flowers look decent at all. From now on I will always order my flowers from a local florist and have real professionally arranged flowers sent to my Valentine.
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1 comment
jhernandez
#611310

Thank you for reaching out. We do send our flowers in a specially designed gift box fresh from the growers.

We apologize for your dissatisfaction with the initial presentation of the floral order.

Should there be any issue with the quality of the flowers, please email your order number to cssocial@proflowers.com. - Jose

Review
#385595 Review #385595 is a subjective opinion of poster.
Product
Proflowers Arrangement
Loss
$75

ProFlowers review in Raleigh, North Carolina: Multiple hidden fees that were NOT DISCLOSED

I purchased a small bouquet of flowers for my fiancee and had them delivered for Valentine's Day from this company. What I was not told was all of the hidden fees. $12.99 delivery fee. $13.99 Morning delivery fee. $14.99 guaranteed feb 14th delivery. The confirmation screen that was given to me, did NOT display all this. It simply showed the address to ship and who was paying and how. I was on a budget with my unfortunate accident causing me multiple medical bills and this just destroyed me for the next month. Never using this company again. P.S. The flowers were still buds when they were delivered. Like they were sold too early or something. Based on other reviews, it seems they have a history of not getting the flowers you ordered to you at the right "age".
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4 comments
Anonymous
#611344

I agree...too many hidden undisclosed fees and the roses died in 2 days!!! Lost a customer in me!

jhernandez
#611316

We sincerely apologize that you did not see the shipping and handling fees prior to confirming your order. We do make this available on various locations through the order process, the first being when selecting the delivery date.

You will be made aware of whether the cost to ship will be Standard Delivery or Standard Delivery plus a surcharge based on the day requested. On this selection box, there is also a hyperlink to get delivery fee ranges. Additionally, prior to confirming the order, the entire order total breakdown is displayed in itemized form for our customers to review prior to confirming their order.

If you could email your order number to cssocial@proflowers.com, we would be more than happy to provide you with an itemized breakdown of your order and any fees accrued on it. - Jose

Anonymous
#610774

I had the same happen to me. They have all of these hidden fees that were not shown to me until i hit submit order. then i saw them and was pissed..wtf

Anonymous
#610626

OMG! So Sad is such an apropos name for this raving ***.

This customer was robbed. Just check the Facebook page and twitter feeds for Proflowers. There are thousands of complaints and Proflowers can't even keep up with them. It's a social media nightmare.

How does this DECEPTIVE company stay in business?

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Review
#385415 Review #385415 is a subjective opinion of poster.
Product
Proflowers Flowers
Loss
$38
my boyfriend and i are in a long distance relationship. so for valentines day he decided to sent me flowers from pro flowers.com. dont ever do it after spending almost 100 dollars on 2 dozen rainbow roses that I had to put in the vase by my self and a box of...
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2 comments
jhernandez
#611318

Thank you for reaching out. We sincerely apologize for the roses being crushed.

We do ship all of our products in a specially designed gift box in bud form, fresh from the growers. Additionally, we apologize for the chocolates being too hard.

We would like to make this right for you, if you could email your order number to cssocial@proflowers.com. - Jose

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Review
#385352 Review #385352 is a subjective opinion of poster.
Product
Proflowers Flowers
Loss
$100
Tags
  • Valentine's Day

Proflowers.com ruined my Valentinesday!!!

My sister recommended that I use proflowers.com to send my fiance flowers at work for valentines this year because she had been hearing a lot of their radio promos leading up to the day.I said okay and went online and was impressed by their selection and i chose what seemed to be a good deal at the time. Well after they added all the fees for delivery whiched totaled to be almost $20, which was about half of what the flowers themselves cost, I submitted my order and waited for tem to be delivered to my fiance.I had the flowers sent to my fiances professional job in downtown Dallas because on valentines day its all about the "show" and letting people know how much you love your lady. I waited to hear from my lady while I was at work and when I didn't I checked to see if the flowers were delivered and I received an email saying that they were. Later when I talked to her I found out that she did receive the flowers but when she opened the BOX they came in the flowers looked so sad and almost dead looking that she was too embarrassed to display them for her co workers to see!! Needless to say, I was so angry and ashamed that I used this company to send the woman that I love such a poor quality of representation of how i felt about her on this day that's devoted to how i feel about her! I WILL NEVER use proflowers.com again in my life!
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3 comments
Anonymous
#610771

ProFlowers is the "flowers in a box" / "build it yourself" flower company. They are all about super cheap flowers and high delivery fee's.

If you are trying to make an impression by sending flowers you should call your local florist.

These big corporations are putting local florists out of business and all the while delivering a horrible product and a horrible experience to customers. The sad part is that many recipients of these "gifts" won't complain to the sender to "be polite" thus giving the sender a false sense that the product was well received.

It's a shame.

Anonymous
#610471

I am in the same boat kind of they ruind my v day I ordered flowers and they didnt even show up. Proflowers.com sucks donkey balls

jhernandez
#610175

Lfe1ao, we want to make this situation right for you. We understand your disappointment.

Send us an email to cssocial@providecommerce.com so we can help. -Kayla, Social Media Response Team.

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Review
#385257 Review #385257 is a subjective opinion of poster.
Product
Proflowers Flowers
Loss
$56
Tags
  • Valentine's Day
  • Emotions

ProFlowers review in Chicago, Illinois: False advertising and poor quality

The bouquet I ordered from Proflowers was advertised to have fifteen tulips and five lily stems with 2 to 4 blooms per stem. However, it arrived with only eleven tulips in full bloom and a total of five lily blooms, green and tight. I can buy better quality from the local Kroger, and check out the meat section at the same time. I don't expect their complaint department to be any better than than their flower department. But I reckon I know who's getting the most traffic. Their managers will address the problem by expanding the complaint department. In contrast, I sent two other bouquets from another on-line provider and both came through as advertised and simply stunning. Oh well, maybe I do have too many girl friends. Thanks, Proflowers, for thinning the herd.
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1 comment
jhernandez
#610147

Anonymous, we apologize for this arrangement not arriving as it should have. I would be happy to assist.

Send me an email at cssocial@providecommerce.com. -Kayla, Social Media Service Team.

Review
#385239 Review #385239 is a subjective opinion of poster.
Product
Proflowers Bouquet

ProFlowers review in South Windsor, Connecticut: Pro Flowers fails in Customer Service

I sent my boyfriend flowers for Valentines Day. But they were supposed to be delivered on Tuesday the 12 as they were sent to his work and he wouldn't be there on Valentines day. The flowers arrived two days late - on valentines day - and were wilted and pathetic looking. They arrived in a vase without water!!! I contacted proflowers and their only "solution" was another bouquet. Why on earth would I want more? I asked for my money returned and they said they cannot help. This is the second time I've ordered through them and last time the person who received the flowers had to contact them and get new ones as they were broken and dead on arrival. Their customer service policy claims they stand by their product and will give satisfaction. I mentioned this in my emails to them and yet I have NOT been satisfied in the least. I will be spreading the word to everyone I know, and all over the internet.
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1 comment
jhernandez
#610145

Anonymous, we apologize for the disappointment with your order. We want to assist you.

Please send us an email to cssocial@providecommerce.com and we can help. -Kayla, Social Media Service Team.

Review
#385227 Review #385227 is a subjective opinion of poster.
Product
Proflowers Bouquet
Loss
$50

ProFlowers review in Vernal, Utah: NO FLOWERS NO ANSWERS

Placed an order several days ahead was out of town arrived home on v day no flowers after several calls and emails I was told order was canceled I DID NOT CANCEL they could not tell why it was. I received a conf email on order but nothing else. left my looking like a fool on v day with nothing PRO FLOWERS ? NO THANKS ! I have tried for days now to get answers but nothing what a joke received several emails from several diff reps with no answers just it was cancelled no reason for it I DID NOT CANCEL
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1 comment
jhernandez
#610036

I apologize that your order was not delivered. I am willing to reach out to you and review your order and make sure a resolution is made.

Please provide me with your order number via email cssocial@proflowers.com.

I look forward to helping you. -Mike @ProFlowers

Review
#385206 Review #385206 is a subjective opinion of poster.
Product
Proflowers Flowers

ProFlowers review in Puyallup, Washington: Horrible Service

I should have known to order my Valentines Day flowers from someone local, but I didn't and used Pro Flowers. Well the 2 dozen Roses never showed up! Mud on my face big time. Then I called them and their customer service said they could not track my order. I requested that they follow up and when they find out my flowers were never delivered, to issue a credit. Well today I had to call back and get my credit, but that does nothing to resolve the embarrassment I went through on Valentines Day without flowers. NEVER AGAIN WILL I USE OR RECOMMEND PRO FLOWERS!!!
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1 comment
jhernandez
#609985

Anonymous,

Sorry about the delivery failure! Send me your order details and we will make it up to you.

Best Regards,

Steven

Social Media Service Team

cssocial@proflowers.com

Review
#385149 Review #385149 is a subjective opinion of poster.
Product
Proflowers Flowers
Loss
$105
Tags
  • Valentine's Day

ProFlowers review in Greensboro, North Carolina: Worst customer service ever

I had powers deliver to my house The vase was broken they were delivered late they did not come with the teddy bear they were supposed to come with. the flowers were wilted and it was not a dozen it was 11. this is the worst case of poor customer service I have ever experienced. no 1 should order everything from .proflowers they should be shut down. Pro flowers u ruined my Valentines Day. You charge 80 dollars for poor service. Also cause me to be kicked out of my house for the night because my girlfriend but I lied About getting her flowers but it was. only you if you have this many complaints you're doing something wrongr poor service.
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3 comments
Anonymous
#649960

ordered and paid for mothers day flowers from PROFLOWERS. All address and phone numbers were correct.

Also had confirmation number from PROFLOWERS. NO DELIVERY WAS MADE ON MOTHERS DAY!!! MY 85 YEAR OLD MOTHER WAS CRUSHED TO THE BONE. ILL never use PRO SCREW UPS ever again.

Their excuse was that united parcel service fail to pickup a shipment. Very disappointing

Anonymous
#649040

Worse customer service ever!!! yes for sure they are

never order from pro flowers again.

They never delivered my order and they did not want to refund my moneys, instead they wanted to delivered in 1 week, Please 1 F week...

I was on the phone with 4 diff reps to try to get my refund on two orders, and they are terrible they did 4 diff refunds, I guess now I wait to see if I get my money back. NEVER ORDER FROM THEM

jhernandez
#609986

Anonymous,

Sorry about the delivery and the cold night. Please send me your order details and we will make it right.

-Steven

Social Media Service Team

cssocial@proflowers.com

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Review
#385018 Review #385018 is a subjective opinion of poster.
Product
Proflowers Flowers
Loss
$80