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ProFlowers review in Vernal, Utah: NO FLOWERS NO ANSWERS

Placed an order several days ahead was out of town arrived home on v day no flowers after several calls and emails I was told order was canceled I DID NOT CANCEL they could not tell why it was. I received a conf email on order but nothing else. left my looking like a fool on v day with nothing PRO FLOWERS ? NO THANKS ! I have tried for days now to get answers but nothing what a joke received several emails from several diff reps with no answers just it was cancelled no reason for it I DID NOT CANCEL
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1 comment
jhernandez
#610036

I apologize that your order was not delivered. I am willing to reach out to you and review your order and make sure a resolution is made.

Please provide me with your order number via email cssocial@proflowers.com.

I look forward to helping you. -Mike @ProFlowers

Review
#385206 Review #385206 is a subjective opinion of poster.
Product
Proflowers Flowers

ProFlowers review in Puyallup, Washington: Horrible Service

I should have known to order my Valentines Day flowers from someone local, but I didn't and used Pro Flowers. Well the 2 dozen Roses never showed up! Mud on my face big time. Then I called them and their customer service said they could not track my order. I requested that they follow up and when they find out my flowers were never delivered, to issue a credit. Well today I had to call back and get my credit, but that does nothing to resolve the embarrassment I went through on Valentines Day without flowers. NEVER AGAIN WILL I USE OR RECOMMEND PRO FLOWERS!!!
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1 comment
jhernandez
#609985

Anonymous,

Sorry about the delivery failure! Send me your order details and we will make it up to you.

Best Regards,

Steven

Social Media Service Team

cssocial@proflowers.com

Review
#385149 Review #385149 is a subjective opinion of poster.
Product
Proflowers Flowers
Loss
$105
Tags
  • Valentine's Day

ProFlowers review in Greensboro, North Carolina: Worst customer service ever

I had powers deliver to my house The vase was broken they were delivered late they did not come with the teddy bear they were supposed to come with. the flowers were wilted and it was not a dozen it was 11. this is the worst case of poor customer service I have ever experienced. no 1 should order everything from .proflowers they should be shut down. Pro flowers u ruined my Valentines Day. You charge 80 dollars for poor service. Also cause me to be kicked out of my house for the night because my girlfriend but I lied About getting her flowers but it was. only you if you have this many complaints you're doing something wrongr poor service.
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3 comments
Anonymous
#649960

ordered and paid for mothers day flowers from PROFLOWERS. All address and phone numbers were correct.

Also had confirmation number from PROFLOWERS. NO DELIVERY WAS MADE ON MOTHERS DAY!!! MY 85 YEAR OLD MOTHER WAS CRUSHED TO THE BONE. ILL never use PRO SCREW UPS ever again.

Their excuse was that united parcel service fail to pickup a shipment. Very disappointing

Anonymous
#649040

Worse customer service ever!!! yes for sure they are

never order from pro flowers again.

They never delivered my order and they did not want to refund my moneys, instead they wanted to delivered in 1 week, Please 1 F week...

I was on the phone with 4 diff reps to try to get my refund on two orders, and they are terrible they did 4 diff refunds, I guess now I wait to see if I get my money back. NEVER ORDER FROM THEM

jhernandez
#609986

Anonymous,

Sorry about the delivery and the cold night. Please send me your order details and we will make it right.

-Steven

Social Media Service Team

cssocial@proflowers.com

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Review
#385018 Review #385018 is a subjective opinion of poster.
Product
Proflowers Flowers
Loss
$80

ProFlowers review: ProFlower Service (Horrible)

Flowers never got delivered on Valentine's day and not even the second day. Total waste of time and occasion. On top of that their customer service sucks big time. Flowers never got delivered on Valentine's day and not even the second day. Total waste of time and occasion. On top of that their customer service sucks big time Flowers never got delivered on Valentine's day and not even the second day. Total waste of time and occasion. On top of that their customer service sucks big time Flowers never got delivered on Valentine's day and not even the second day. Total waste of time and occasion. On top of that their customer service sucks big time
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1 comment
jhernandez
#609987

Anonymous,

Sorry about the delivery failure. Send me your order details and we will fix this.

-Steven

Social Media Service Team

cssocial@proflowers.com

Review
#384898 Review #384898 is a subjective opinion of poster.
Product
Proflowers Flowers
Loss
$115

ProFlowers review in Omaha, Nebraska: Completely a waste of money

My husband ordered me flowers for Valentines Day. He had them delivered to the office 2 days early so that I could enjoy them for the week. When they arrived about half of the flowers showed signs of wilting, looking more than half dead. I followed the instructions with water and the packet, in hopes to help perk them up. But it did not help. By the next day most were half dead and by Valentines day it was embarrassing. A complete waste of money. He has used other services before which we have had great luck with and I will definately tell him not to use this one again.
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1 comment
jhernandez
#609989

Anonymous,

Sorry about the condition of the flowers! Send me your order details and we will make it up to you.

-Steven

Social Media Service Team

cssocial@proflowers.com

Review
#384857 Review #384857 is a subjective opinion of poster.
Product
Proflowers Flowers
Loss
$60
Tags
  • Valentine's Day

ProFlowers review in Sacramento, California: DID NOT DELIVERY - RUINED Valentines Day Surprise

On Feb. 13, 2013 I called in to ProFlowers.com Flowers Express to talk to a representative about a special arrangement that included Roses and Tulips since I couldn't find one on the ProFlowers.com website. The representative was able to find one offered through Flowers Express but would be a bit more expensive but that the order would be delivered by a local florist pre-arranged in a vase rather than their normal delivery where they come in a box and the recipient would have to arrange them. She verified that Valentines Day delivery was still available in my area. This was suppose to be a surprise but since I didn't hear from my wife by 3:00pm I decided to call her to feel it out. She informed me that she was planning to leave early at 4:00pm and we ended our conversation... I tried to track the delivery even called in but not only were they not able to track them, they insured me that they were guaranteed delivery by 5pm. As it got closer to 4pm I called my wife to thank her for my delivery of chocolate covered strawberries but still no mention of the flowers... so I asked if she received anything and as I figured the answer was 'No'. I asked her to stay til 5pm because something was coming for her. By 5:10pm she had been looking for a delivery for over an hour and still nothing. Since we had plans for the evening she couldn't wait any longer, her office was closed for the day also so no other deliveries could be made for the day. On my way home I tried calling them again and they put me through to Flowers Express who kept me on hold for 20 minutes before I decided to hang up and call back. On my second call, the representative put in for a call back because they were too busy... I didn't receive a call back. At 12:00noon Feb. 15, I called in again this time getting an excuse that Flowers Express' phones are down and that they will put in for a call back and notated that I wanted a refund but that it could take 5-7 days to refund my credit card. Not only did they ruin my wifes Valentines Day surprise but 5-7 days to get refunded on product and services that were never rendered just doesn't cut it. My advice to anyone that wants to have flowers delivered to their loved one for a special occasion... Don't use ProFlowers Flowers Express. I won't ever again. Flowers delivered $114.40 cost of looking like you don't care enough, then having to ask her to wait around for something that will never come and asking her coworkers if something was delivered for her... PRICELESS.
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1 comment
jhernandez
#609992

R3K2P,

So sorry for the delivery failure. Send me your order details and we will make it right.

-Steven

Social Media Service Team

cssocial@proflowers.com

Review
#384816 Review #384816 is a subjective opinion of poster.
Product
Proflowers Arrangement
Loss
$114
Tags
  • Childbirth

ProFlowers review in Muskogee, Oklahoma: Valentines Day Mistake

I ordered 2 dozen roses and had them delivered to my wifes work. I paid a lot of money to get them there and have everything right but what she got was a box with fowers and no card. I filled out the card online to be sent with the arrangement but it never made it to her. I emailed Porflowers and got a *** auto response that simply said the flowers were signed for. I have used porflowers many times before but I can assure you NEVER again and I will tell everyone I know not to use this company
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1 comment
jhernandez
#609994

Robankn,

Sorry for not including the card message with the delivery. We understand that many times this is the most important part of the gift. Please send me your order details and we will make it right.

-Steven

Social Media Service Team

cssocial@proflowers.com

Review
#384809 Review #384809 is a subjective opinion of poster.
Product
Proflowers Flowers
Loss
$170
Tags
  • The Card

ProFlowers review in South Burlington, Vermont: Poor Quality

I received a dozen roses for Valentine's Day at my place of business. Immediately the roses were carefully removed from the box and placed in the vase according to the instructions. The stem of one rose was broken prior to opening of the box. Also, 3 roses arrived already wilting. Within 14 hours, all roses were wilted and drooping. My partner contacted customer service who did not seem to understand the problem but assured him a credit should be seen on his card within 5-7 days. I greatly appreciated his effort, but my suggestion to my partner for the future was to use a local florist.
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1 comment
jhernandez
#609995

Anonymous,

So sorry for the quality of those flowers. If this did not get resolved to your satisfaction, please let me know.

-Steven

Social Media Service Team

cssocial@proflowers.com

Review
#384804 Review #384804 is a subjective opinion of poster.
Loss
$85
Tags
  • Valentine's Day

ProFlowers review in Saint Louis Park, Minnesota: *** Valentine's Flowers

Ordered what in the picture looked like a great arrangement for partner for Valentine's Day. What was delivered was a joke; a bunch of closed buds that never opened. I also contacted ProFlowers about this, and never got a response. It's embarassing and humiliating to use an online service for something as important as this and then have it backfire on you. I hope everyone will look elsewhere for there online floral needs. I know that as of right now I will certainly not use ProFlowers again, and I hope that others won't also. A word to the wise should suffice.
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1 comment
jhernandez
#609996

Anonymous,

Sorry the flowers never bloomed and sorry for the delay in our response. Please contact me and I will make it up to you.

-Steven

Social Media Service Team

cssocial@proflowers.com

Review
#384745 Review #384745 is a subjective opinion of poster.
Product
Proflowers Arrangement
Loss
$50

ProFlowers review in West Jordan, Utah: Customer service totally unsympathetic. Horrible Company!

I have used Pro Flowers quite a few times in the past without much problem. I ordered Valentine's flowers and a teddy bear for my girlfriend a week ahead of time to be delivered to her college. 3 days before Valentine's, she told me classes would be out by noon on Valentine's Day so I called the next morning to change shipping to "guaranteed delivery before noon". They told me it was too late to change delivery options. WTF? That's absurd, the flowers were still in Boise and had not been shipped, there was plenty of time to change to expedited shipping. They wouldn't budge. Long story short, the flowers did not arrive before classes were out and we had to make a special trip later that afternoon to get the flowers. The tulips were dry and they are not responding well after putting in a vase and adding the included plant food. After complaining to Customer Service, they basically told me "tough, they were delivered the same day". They didn't ask me about anything concerning the order. This is the last time I will use Pro Flowers. I will buy locally from now on. Pro Flowers could not care less about customer satisfaction.
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1 comment
jhernandez
#609999

Sparks54,

Sorry for the service you received. That is not the standard we set for our agents. Please contact me so we can address it.

-Steven

Social Media Service Team

cssocial@proflowers.com

Review
#384726 Review #384726 is a subjective opinion of poster.
Service
Proflowers Delivery Service
Loss
$50