ProFlowers Reviews and Complaints

Placed an order several days ahead was out of town arrived home on v day no flowers after several calls and emails I was told order was canceled I DID NOT CANCEL they could not tell why it was. I received a conf email on order but nothing else. left my looking like a fool on v day with nothing PRO FLOWERS ? NO THANKS ! I have tried for days now to get answers but nothing what a joke received several emails from several diff reps with no answers just it was cancelled no reason for it I DID NOT CANCEL

I should have known to order my Valentines Day flowers from someone local, but I didn't and used Pro Flowers. Well the 2 dozen Roses never showed up! Mud on my face big time. Then I called them and their customer service said they could not track my order. I requested that they follow up and when they find out my flowers were never delivered, to issue a credit. Well today I had to call back and get my credit, but that does nothing to resolve the embarrassment I went through on Valentines Day without flowers. NEVER AGAIN WILL I USE OR RECOMMEND PRO FLOWERS!!!

I had powers deliver to my house The vase was broken they were delivered late they did not come with the teddy bear they were supposed to come with. the flowers were wilted and it was not a dozen it was 11. this is the worst case of poor customer service I have ever experienced. no 1 should order everything from .proflowers they should be shut down. Pro flowers u ruined my Valentines Day. You charge 80 dollars for poor service. Also cause me to be kicked out of my house for the night because my girlfriend but I lied About getting her flowers but it was. only you if you have this many complaints you're doing something wrongr poor service.

Flowers never got delivered on Valentine's day and not even the second day. Total waste of time and occasion. On top of that their customer service sucks big time. Flowers never got delivered on Valentine's day and not even the second day. Total waste of time and occasion. On top of that their customer service sucks big time Flowers never got delivered on Valentine's day and not even the second day. Total waste of time and occasion. On top of that their customer service sucks big time Flowers never got delivered on Valentine's day and not even the second day. Total waste of time and occasion. On top of that their customer service sucks big time

My husband ordered me flowers for Valentines Day. He had them delivered to the office 2 days early so that I could enjoy them for the week. When they arrived about half of the flowers showed signs of wilting, looking more than half dead. I followed the instructions with water and the packet, in hopes to help perk them up. But it did not help. By the next day most were half dead and by Valentines day it was embarrassing. A complete waste of money. He has used other services before which we have had great luck with and I will definately tell him not to use this one again.

On Feb. 13, 2013 I called in to ProFlowers.com Flowers Express to talk to a representative about a special arrangement that included Roses and Tulips since I couldn't find one on the ProFlowers.com website. The representative was able to find one offered through Flowers Express but would be a bit more expensive but that the order would be delivered by a local florist pre-arranged in a vase rather than their normal delivery where they come in a box and the recipient would have to arrange them. She verified that Valentines Day delivery was still available in my area. This was suppose to be a surprise but since I didn't hear from my wife by 3:00pm I decided to call her to feel it out. She informed me that she was planning to leave early at 4:00pm and we ended our conversation... I tried to track the delivery even called in but not only were they not able to track them, they insured me that they were guaranteed delivery by 5pm. As it got closer to 4pm I called my wife to thank her for my delivery of chocolate covered strawberries but still no mention of the flowers... so I asked if she received anything and as I figured the answer was 'No'. I asked her to stay til 5pm because something was coming for her. By 5:10pm she had been looking for a delivery for over an hour and still nothing. Since we had plans for the evening she couldn't wait any longer, her office was closed for the day also so no other deliveries could be made for the day. On my way home I tried calling them again and they put me through to Flowers Express who kept me on hold for 20 minutes before I decided to hang up and call back. On my second call, the representative put in for a call back because they were too busy... I didn't receive a call back. At 12:00noon Feb. 15, I called in again this time getting an excuse that Flowers Express' phones are down and that they will put in for a call back and notated that I wanted a refund but that it could take 5-7 days to refund my credit card. Not only did they ruin my wifes Valentines Day surprise but 5-7 days to get refunded on product and services that were never rendered just doesn't cut it. My advice to anyone that wants to have flowers delivered to their loved one for a special occasion... Don't use ProFlowers Flowers Express. I won't ever again. Flowers delivered $114.40 cost of looking like you don't care enough, then having to ask her to wait around for something that will never come and asking her coworkers if something was delivered for her... PRICELESS.

I received a dozen roses for Valentine's Day at my place of business. Immediately the roses were carefully removed from the box and placed in the vase according to the instructions. The stem of one rose was broken prior to opening of the box. Also, 3 roses arrived already wilting. Within 14 hours, all roses were wilted and drooping. My partner contacted customer service who did not seem to understand the problem but assured him a credit should be seen on his card within 5-7 days. I greatly appreciated his effort, but my suggestion to my partner for the future was to use a local florist.

Ordered what in the picture looked like a great arrangement for partner for Valentine's Day. What was delivered was a joke; a bunch of closed buds that never opened. I also contacted ProFlowers about this, and never got a response. It's embarassing and humiliating to use an online service for something as important as this and then have it backfire on you. I hope everyone will look elsewhere for there online floral needs. I know that as of right now I will certainly not use ProFlowers again, and I hope that others won't also. A word to the wise should suffice.