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Is it better to not receive flowers or to receive dead flowers for Valentines? I would have to say I would rather not send my girlfriend flowers than give her dead ones! I was appalled today when my girlfriend sent me a text to indicate she received her flowers and...
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2 comments
Anonymous
#653844

I tried to order flowers for a sunday delivery ($120 worth). I paid all the extra surcharges to make sure they were there in the morning and would be something to make her day (she's only on site for 3 days) the delivery was to be before 12:00 noon on sunday. At 10:30am sunday they sent me an e-mail messages (which i didn't get until the evening) that they couldn't deliver the flowers that day and please pick another day.

This was after going through them in detail and confirming they could make the delivery. I was prommised that they would be delivered 1st thing monday morning, then when they weren't their by noon that they would be there in the next hour, then when they still weren't there that they would be there as soon as possible.

Even though their mail message indicate one Doug Chaplin is the head of customer service nobody seems to know who he is or how to reach him. Very convenient.

If you need flowers on a given day this organization is a SCAM with continuous bait and switch tactics.

I would recommend that no-one orders from them again.

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Review
#384541 Review #384541 is a subjective opinion of poster.
Service
Proflowers Customer Care
Loss
$55
Tags
  • Valentine's Day

ProFlowers.com... More Like NoFlowers.com

Well, what happened is Pro Flowers.com ruined my girlfriends valentines day. Orders a nice boquet, but thats not what showed up. In fact it looked nothing like what was pictured on their web site. What showed up was a box full of semi-wilted stems that had yet to bloom and a vase that she had to unpackage, and then put the onsomble together herself. I am extremely disappointed with the company, and what they market is not what they deliver. As someone who is in the advertising industry, I think they will have a class action law suit coming their way very soon if this is their standard operating procedure. What a rip off, I filed a complaint with the company well see how good their customer service department is.
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1 comment
jhernandez
#610045

If you have not already receieved a resolution on your order please send me your order details at cssocial@proflowers.com. I will make sure you are taken care of for your order.

I look forward to hearing from you. -Mike @ProFlowers

Review
#384535 Review #384535 is a subjective opinion of poster.
Product
Proflowers Flowers
Loss
$93

ProFlowers review in Savannah, Georgia: Worst Valentine ever!!!

My wonderful husband had flowers delivered today as he has very Valentine's Day, the difference was that these were left at my door in a box!!! My and husband and I were at home and heard the doorbell ring, upon opening the door was a box. My husband thought I had ordered something until he read the label and boy was he mad!!! It was the bouquet he ordered that he thought would be delivered by a person and already arranged. Received them around 3EST, fast forward 8 hours later, no blooms have opened!!!! ProFlowers should let the consumer know how they will deliver their product on the same page with that item, had my husband known this he would not have ordered from them and he will not in the future!!!
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1 comment
jhernandez
#610048

If you have not already receieved a resolution on your order please send me your order details at cssocial@proflowers.com. I will make sure you are taken care of for your order.

I look forward to hearing from you. -Mike @ProFlowers

Review
#384524 Review #384524 is a subjective opinion of poster.
Product
Proflowers Bouquet
Loss
$123
Tags
  • Future

ProFlowers review in New Bedford, Massachusetts: NEVER GO TO PRO FLOWERS AWFUL

I ordered my girlfriend a bouquet of flowers (ROMANTIC)n she got them on time but when i went to her job to pick her up i saw them and they looked nothing at all like they did online and what they guarantee.!! they were pretty much dead and limped over very upset i was embaressed my girlfriend say its ok but she saying that not to hurt my feeling but i was pissed NEVER GO THERE AGAIN i couldnt believe they advertise on tv that the flowers will look good for at least a week and my girlfriend didnt evan get to enjoy them for a day what they advertise is wrong and FALSE ADVERTISEMENT
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1 comment
jhernandez
#610049

If you have not already receieved a resolution on your order please send me your order details at cssocial@proflowers.com. I will make sure you are taken care of for your order.

I look forward to hearing from you. -Mike @ProFlowers

Review
#384519 Review #384519 is a subjective opinion of poster.
Product
Proflowers Bouquet
Loss
$85

Proflowers.com

Try to explain to your two children that the chocolate cake you ordered from ProFlowers did not arrive on Valentines Day and ProFlowers can't explain what happened. When you call at 10:00p.m. and the customer service person says, "I have good news for you, I can offer you a full refund" of $71.00 for the chocolate cake". Wow, how exciting is that? There was no explanation as to what happened. Escalated to a supervisor and still nothing other than a robotic response. Terrible customer service and a total "we don't give a ***" attitude. This will be the last time this company gets my business.
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1 comment
jhernandez
#610050

If you have not already receieved a resolution on your order please send me your order details at cssocial@proflowers.com. I will make sure you are taken care of for your order.

I look forward to hearing from you. -Mike @ProFlowers

Review
#384501 Review #384501 is a subjective opinion of poster.
Service
Proflowers Delivery Service
Loss
$71

ProFlowers review in New York, New York: THEY RUINED VALINTINES DAY

WHAT IS WRONG WITH YOU PEOPLE!!!!!!!!!!!!!! THIS ORDER WAS PLACED BACK ON JANUARY 6TH FOR DELIVERY ON FEB 14TH AND YOU MANAGED TO SCREW IT UP AND NOT DELIVER IT AT ALL.I SAT ON HOLD WITH CUSTOMER SERVICE FOR OVER 2 HOURS AND ALL THEY COULD DO IS ISSUE A NEW ORDER FOR DELIVERY ON FEB 15TH I TOLD THEM IT HAD TO BE THERE BEFORE NOON YET THE *** REP YOU HAVE WORKING THERE PUT IT THROUGH AS A STANDARD DELIVERY THEN THEY HAD THE NERVE TO CHARGE MY CREDIT CARD FOR MORE MONEY THEN THE ORIGIONAL ORDER THE NEW ORDER NUMBER IS TAGTRA1HL82B. I WANT A FULL REFUND OF BOTH ORDERS AND AN ANSWER AS TO WHAT THE *** IS GOING ON THERE NICHOLAS FORNARIO
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1 comment
jhernandez
#610051

If you have not already receieved a resolution on your order please send me your order details at cssocial@proflowers.com. I will make sure you are taken care of for your order.

I look forward to hearing from you. -Mike @ProFlowers

Review
#384479 Review #384479 is a subjective opinion of poster.
Service
Proflowers Delivery Service

ProFlowers review in Raleigh, North Carolina: Flowers promised but NOT delivered on Valentine's Day

We ordered flowers on 02/13/13 and we were promised they would be delivered on Valentine's Day. They were never delivered although we called twice and both times the agent said to give it another hour. At the end of the day all the customer service agent could say was that he was sorry they wouldn't be delivered after all. He was very matter of fact, like it was not a problem for him and it happened all the time. He did say there would be a refund but we have not seen it yet. Unfortunately, there was no time to order from another company and get flowers delivered on Valentine's Day. This company should not make promises it cannot keep and it should be more sympathetic and genuine when something goes wrong.
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1 comment
jhernandez
#610052

If you have not already receieved a resolution on your order please send me your order details at cssocial@proflowers.com. I will make sure you are taken care of for your order.

I look forward to hearing from you. -Mike @ProFlowers

Review
#384466 Review #384466 is a subjective opinion of poster.
Service
Proflowers Delivery Service
Loss
$131
ProFlowers review - Total Embarrassment of Floral Arrangements.
I was so embarrassed today on receiving my flowers. My husband let me know before work I was getting flowers. I couldn't believe it when I was handed a box. I went to my desk and put my arrangement together. I read to wait at least 8 hours for the buds to bloom....
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1 comment
jhernandez
#610053

If you have not already receieved a resolution on your order please send me your order details at cssocial@proflowers.com. I will make sure you are taken care of for your order.

I look forward to hearing from you. -Mike @ProFlowers

Review
#384459 Review #384459 is a subjective opinion of poster.
Loss
$65
For about 10 days I had flower ordered for my fiance for valentine's day to be dropped on at the cosmetology school she attends. About four days in I see that my paypal account was charging me almost 43 dollars for the flowers. That price was a whole heck of alot more...
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1 comment
jhernandez
#610054

If you have not already receieved a resolution on your order please send me your order details at cssocial@proflowers.com. I will make sure you are taken care of for your order.

I look forward to hearing from you. -Mike @ProFlowers

Review
#384452 Review #384452 is a subjective opinion of poster.
Loss
$43
Tags
  • Valentine's Day

ProFlowers review: Late Delivery!

Found out today the Valentine's day flowers I ordered for delivery today won't be delivered till tomorrow! When I called to complain they tried to tell me they tried to email me and phone me to let me know. No trace of a phone call and nothing in my spam email. Then she tried to tell me it was my fault and I ordered them too late! Nice try Proflowers...you are terrible. Don't EVER use them or any other online flower service, be smart and use your local florist. Pro Flowers is a joke and their customer service representatives are terrible!
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1 comment
jhernandez
#610055

If you have not already receieved a resolution on your order please send me your order details at cssocial@proflowers.com. I will make sure you are taken care of for your order.

I look forward to hearing from you. -Mike @ProFlowers

Review
#384449 Review #384449 is a subjective opinion of poster.
Product
Proflowers Flowers
Loss
$100