ProFlowers Reviews and Complaints

Found out today the Valentine's day flowers I ordered for delivery today won't be delivered till tomorrow! When I called to complain they tried to tell me they tried to email me and phone me to let me know. No trace of a phone call and nothing in my spam email. Then she tried to tell me it was my fault and I ordered them too late! Nice try Proflowers...you are terrible. Don't EVER use them or any other online flower service, be smart and use your local florist. Pro Flowers is a joke and their customer service representatives are terrible!

I was actually EARLY this year for planning my wife's flowers for Valentines Day and made a Proflowers order 10 days prior to V-Day. I took off work on V-Day and was home when the flowers arrived. Much to my dismay, I didn't receive any "flowers" but a bunch of green stems and unopened buds. Not a single flower bloom was to be seen in the entire arrangement. In the few hours I had before my wife came home, I cut the stems, put water and the plant food in the vase and put the whole thing near a window top hopefully coax the buds to open up. By the time she got home, half the buds had just started to open, but still, I had no "flowers" to give her. I understand that online florists have to take a bit of a risk and have a local florist supply the actual product. Part of this involves preparing bouquets of "young" flowers in the expectation that they will have bloomed by arrival. But Proflowers plus whatever local vendor they used did a HORRIBLE job - ruined my whole day. This bouquet may turn out to be OK in the next day or so, but that completely misses the point. Who the *** wants to get so-called flowers on Valentines Day and then sit and wait?? Take a look for yourself at the arrangement and you be the judge on whether or not this was worth the price (or any price).

My sister and I decided to purchase flowers for my for Mom for Valentine's Day. My sister had different company already in mind. "But shame on me", I talked her into purchasing from Proflowers.com. I was impressed with their website and the so-called beauty of their flowers "online"!!! Also I told my fiance who is away out of state about Proflowers, because I saw some beautiful images "online" that I wanted for myself, (just trying to throw him a hint) (lol) Are y'all ready for this, well today February 14th 2013 @ 1340 I received a bam on door "not a knock" but a bam, as though delivery guy kicked my door once, "once y'all" I opened my door, no one was there. I looked to the ground and there was a over-sized "shoe-box" with proflowers labeled on "the ground". As I looked down the stairs, the UPS guy was running down the stairs & threw up one hand. Mind you he only knocked rather "kicked my door once", and left. I opened my door immediately, as soon as I heard the kick. I guess he didn't have time to wait. I opened my over-sized shoe-box & there was Valentine gift all squeezed, crammed, unassembled in the shoe box!!! Thank GOD I wasn't at work, "total embarrassment!! I guess working third shift has its benefits!!! I was angry, very angry, heart-broken!!! I knew my fiance had put some thought & money into this gift!! He ordered me the 6 in 1 deal with Red Roses!!! I didn't want to complain to him, didn't want to hurt his feelings. These idiots should know whenever you send someone a gift, "IT'S ALL ABOUT THE APPEARANCE"! Especially on Valentine's Day!! *** this could break up/destroy someone's relationship!! Especially if a guy was trying to impress someone he was trying to get to know!!! Back to my mother - My Mom works for the Attorney General's Office, and her flowers were delivered in a "over sized shoe box also"!!! So embarrassed!! My sweet, beautiful,sophisticated, classy, loving Mom, had to unwrap her flowers & assemble them at her job!!! I'm so ashamed, I even told my brother to order from Proflowers for his fiance. She received her shoe-box at work also. ALSO BE AWARE OF THE HIDDEN DELIVERY FEES!!! They charge standard $12.99, handling $2.99 and guaranteed valentine fee $4.99. You pay all this for an "OVER-SIZED SHOE BOX!!! The flowers are nothing like the fraud pictures posted online!!! NEVER EVER AGAIN!!!! I'll stick to the old fashion way & order locally!!! THERE IS NOTHING "PRO" ABOUT THEM!!!

I ordered on line with ProFlowers for the first time and it will be my Last time. The radio ad said dz. roses,teddy bear and chocolates for $39.99 and by the time it was totaled it came to $72.39 Well I thought that was a rip off but what the hay. My husband told me that instead of a teddy bear he received bath oil, and bath gel....for real! I would never buy any one bath gel for Valentines Day. This company sucks...I am advising all my friends to never fall for this company's ads. They should be ashamed!.