jason s Wqc
map-marker Suwanee, Georgia

ProFlowers Suck

This is not the case and you turn out looking like the cheapest guy around. Pay the extra few bucks and order from a local florist. HUGE, HUGE, HUGE, disappointment. After all, part of the excitement of receiving a flower boquet is seeing a delivery person walk through the office and everyone seeing you are so special you received flowers from your loved one. Instead, you receive a box, have to unpack the flowers, unpack the vase, put the water in the vase, and arrange them yourself. *** you might as well cut them from the field while your at it.
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Loss:
$75
pryrwar Z
map-marker Minneapolis, Minnesota

ProFlowers/Fresh Express Dont USE THEM

I ordered flowers delivered to my daughter at her work for her birthday. It was all she wanted, flowers delivered to her work on her Birthday. She is only there until 1:30 so I paid an extra $5.00 for AM delivery. At 1:00 that day, I called her to see how she liked the flowers. They had not been delivered. I called Fresh Express, they researched it and told me that the florist didn't have one of the flowers in the arrangement and wasn't goint to be able to deliver them. The flowers were half dead and looked aweful when we finally got them the next day. $70.00 and they offered me $14.00 refund
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Loss:
$70
2 comments
Guest

Use a local florist- call them directly. You won't have this problem and you will save money!!

Rocco V Vfo

I used to use them several years ago...the last couple of times I ordered from them, most of the flowers were wilted, and the stem leaves were dead, especially the last time I used them. They offered to express ship replacement flowers, but the last replacement arrangement was just awful.

Although they did respond quickly to my complaint.

the product quality was just gone. So, it was back to the local florist.

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rikkiriley
map-marker Houston, Texas

Dead flowers

Its valentines day 02/14/2012 and i get a surprise that i have a package delivered and when i see the box of pro flowers my eyes light up because i have heard the radio ads and have seen the commercials. I gathered around all my coworkers and as i opened my box of flowers I was disgusted to my surprise my flowers were wilted, dead, and brown its the worst thing i have ever seen i was so embarrassed. I would never recommend anybody use this service again!! And after i called they werent able to send me new flowers for 2 days and only got 10$ back for all that we spent.
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Loss:
$60
ROBERT G Qlj
map-marker Washington, District Of Columbia

DO NOT USE PRO FLOWERS

WENT TO USE A COUPON CODE THAT WAS ON THE RADIO, FOR VALENTINES DAY AND IT WAS EXPIRED , CODE WAS USED ON 2 10 12 4 DAYS PRIOR , HAD TO ORDER ANYWAY WAS ON THERE SITE BECAUSE BY THE TIME YOU HAVE TO PUT THAT CODE IN ITS AT THE END OF THE ORDER WHEN IT SAID IT WAS EXPIRED, THE I EMAILED THEM AND THEY LIED AND TRY TO SAY THEY GAVE ME A DISCOUNT NO DISCOUNT WAS APPLIED WHEN I TRIED TO USE THE DISCOUNT CODE THEN WAS TOLD THEY CANNOT DO ANT THING FOR ME THEY ALREADY PUT THE ORDER THROUGH
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Loss:
$60
2 comments
jhernandez

RGUEVARA59 and Frank, I apologize for any difficulties regarding your orders. Please contact me at 866-526-9426 and I will be happy to review your orders with you to make sure everything is accurate. Luke

Guest

I was told i would get 5 dollars off the next order..I ordered another set. There is no way to do that on line.

I called and complained and told them i should be getting the five dollars off as advertised.

I was told that isn't availble if i already had a special. What?

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James M Rpn
map-marker Princeton, New Jersey

Proflowers sucks

I ordered flowers for my wife to have them delivered on Valentines Day. They charged me $9.99 for standard shipping then $9.99 for delivery on Valentines Day! The Kicker - UPS shipped them from a florist in Houston to my house in Houston at 7:45 P.M.!! WTF! $18.98 for in town delivery. Pro Flowers is a scam. Then they emailed me a message that my order had delivered and I could get a rebat for shipping. When I went to the link it asked me to sign up for some B.S. credit card insurance to receive a $15.00 rebate.
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coconut p
map-marker Tampa, Florida

Worst looking bouquet ever

I just recieved my bouquet from proflowers. My kids picks this out for me online and when it came out of the box you could see the disapointment in their eyes. Right away they said that doesn't look like the picture. It was suppose to be a dozen roses, got 11. It really is so sad looking. The tips of the roses are brown. The leave on the stems of the roses are quite damaged. It just looks sad. They waited all day for the delivery of the flowers to give to me, only to be so disapointed. Shame on you proflowers!!!!!
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Loss:
$80
Anonymous
map-marker Phoenix, Arizona

Mislead, Misrepresent and Mistakes

...1st they quote an comfortably affordable competitive price (baiting). Then they double it by adding 4 separate "fees". Their radio add warns that "other florist, double & triple their prices @ Valentines day", taking advantage of their customers. They ship the flowers in a box separate from the vase, so you have to arrange them yourself (unless I missed the "arrangement fee" when I was filling up my shopping cart), so you don't get the arrangement that's shown on their website - which is kind of the point. Then they ship subgrade products which are often late. Can over 400 complaints on Valentines Day alone (Twitter), be wrong? I feel like I just left BeeZit.
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Loss:
$109
2 comments
Guest

All delivery and handling fees are presented to the buyer before making payment. It's flowers - it takes time to prepare, it's not like buying something from bestbuy online where they go into the warehouse, grab item #5341 in a box and slap your info on the address label for a $10 shipping charge.

The website also clearly states that deliveries will be "attempted" on the requested delivery date, but may be delivered earlier or later.

The website also states that if certain products are not available, your order will be substituted for a product of equal value. YOU ORDERED, YOU PAID, JUST MOVE ON.

jhernandez

We're sorry you had a bad experience with our product. Our flowers are indeed obtained directly from the growers, hand packed, and shipped overnight, so they will arrive in a box as stated on our website in the "About Us" section, and we fill our orders as placed on the site, so you will receive the arrangement featured on the website, guaranteed fresh for seven days.

We understand that method isn't preferable for everyone, however it does allow us to deliver the freshest possible flowers and guarantee them for that week for our customers. With the staggering number of orders we shipped for Valentine's Day, and the perishable nature of flowers, we understand that a small fraction of our orders may experience problems, which is why we will always do what we can to make it right in those comparatively few cases. Shipping prices did increase for last minute orders simply due to the volume that was having to be shipped out and our own increasing costs, however we know shipping adds expense to a customer's order and work closely with the carriers to minimize the amount we have to pass on. I'll be more than happy to assist you if you had any questions or concerns about our products.

My number is 866-526-9426. -Steve

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Calvin J Czw
map-marker Reston, Virginia

Tracking info. 1z596v54p20004**** Resend Please

UPS deliver to wrong location It went to Laurel It should have been Siliver Sping. NO: 1z596v54p20004****.I was worne not to used proFlowers by a cowoker but did not lisen.and gave it a shot anyway worng.You can make this right by redeliver or refund which every is easy.I was told not to orde on line because of S- - - t like this my Valentine:s was pissed The next time I will go to the store.People want me to start paying bils on line knot after this Iam 62 and first time trying ordering like this.
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Loss:
$60
Teresa Wja
map-marker San Diego, California

PROFLOWERS UNETHICAL PRACTICE MAGAZINES

I ordered flowers from Proflowers when a co-worker's relative past away. A few months later I started receiving a magazine for Rachel Ray and cooking. I couldn't figure out who this magazine was sent from or who ordered it. After doing a little research online I found out that it had been sent by a marketing group that works with Proflowers. When I contacted Proflowers they tried to tell me that it was my fault and that you have to "opt in" in order to receive the magazine. This is a bold face lie, anyone who knows me, knows that I don't like to cook. As far as I'm concerned I went to Proflowers for flowers, not magazines. It took me three days to get this matter cleared up. Save yourself the headache and don't use their service. Get your flowers from somewhere else.
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Loss:
$150
Anonymous
map-marker Fort Worth, Texas

ABSOLUTELY DO NOT USE PROFLOWERS

Unfortunately if you are like me, you are reading this because you were taken by ProFlowers and are looking to see how many complaints they have and am I the only person this happened to. If you ask me, they need to be taken off the internet! I ordered flowers for my mother in law's 70th birthday. They NEVER delivered the flowers. They said could not get anyone to take the order, but that they could not refund me the delivery fee or taxes...THEY NEVER DELIVERED THEM!!!! I filed a complaint with my credit card company and told them to ABSOLUTELY NOT PAY THEM. This is obviously a scam where no product is delivered, they get your card number, and then they charge you fees and continue to charge you bogus fees for months afterward.
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2 comments
Guest

this company is a garbage company. delivered flowers day early to one recipiant.

then recieved dead *** looking flowers to other reciepient at 9"15 pm at nite. i was pissed never use them again.

jhernandez

We're sorry for your experience; this is not typical of our service. Please contact me at 888-855-3486 and I will make this right. Luke

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Anonymous
map-marker Dallas, Texas

ProFlowers

Dead on arrival for Valentine Day, I would have been better off to purchase flowers from a street vendor and Kroger's. They charged me $75.00, pedals falling off, small No greenery, I disappointed the most important person in my life, my wife. They were delivered to her at her company ( a mulit-billion co. in front of hundreds of people. Do you think there was embassment involved. So as far as I am concerned they need to save their ad money and try for better customer service. Do yourself a service use a local florist, I will because the let down is despressing for both parties.
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1 comment
jhernandez

I apologize for your experience. Please contact us at 888-855-3486 and we will make this right. Luke

Anonymous
map-marker Whittier, California

PROFLOWERS

I called to see why I could not get the advertised 20% off $29 or more on my TWO orders, both of which were over $55. All of a sudden there were additional charges for delivery date (which I had just seen but she insisted changed from hour to hour) for changes to charges for hadling (I guess because their website wouldn't allow me to use the discount and I had to call) and it would have INCREASED my order total. What a ripoff. And the "boss, manager" (and of course the owner wasn't in) was rude, unhelpful and told me she was going to cancel my order. Nice, at a time when businesses need to be a little more helpful. I am writing everywhere I can, this place is the pits.
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2 comments
jhernandez

I apologize for your experience. This is not typical of our service.

Please contact me at 888-855-3486 so that I can make this right. Luke

jhernandez

I apologize for your experience. This is not typical of our service. Please contact me at 888-855-3486 so that I can make this right.

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Anonymous
map-marker Atlanta, Georgia

ProFlowers just sucks!!

I ordered 3 rose bouquets for 3 different women in my life for valentines Day; wife, mother and ex wife. Worst mistake! If you expect to get quality and a visually appealing product, it won't come from these guys. You won't see these descriptions on any of their ads. Roses were tiny, miniatures. Very, very cheap. Delivery was via UPS in a *** brown box. Open the box and there are the roses and the vase. Just not a good presentation and I won't be ordering. Be nice if they simply mentioned, "these are miniature roses delivered via parcel post.
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1 comment
jhernandez

I apologize for your disappointment with our roses. We stand by our product, and you should have received the full beautiful roses that were pictured in our advertisement.

Please contact us at 888-855-3486 so that we can make this right. Luke

cayce Wym
map-marker New York, New York

Poor customer service

I called proflowers because I was ordering an item that was 24.99 plus there were several containers it could come in, each being listed as 6.99. When I added on of the 6.99 items to my order, the subtotal was 41.97, 34.99 + 16.98, then I tried another one, it subtotaled $31 and change, so I it was not clear why one was $10 more, when they going by their site, both cups were 6.99 and should have been the same price subtotaled. There was also a clause stating that shipping and handling and tax were not included in this subtotal, in fact you don't find out how much the total will be until the very end, after you have gone through the trouble of filling everything out. I called to find out the difference in subtotals when they were supposed to be the same price, I wanted that 16.98 itemized, she said something about a delivery fee, and I asked why is it on one cup and not the other. She works there and didn't even know this product, and it had " as seen in People Magazine" stamped all over it. She never clearly answered the question, nor did she try to find out why there was a difference in pricing of items there were supposedly the same price. And I mentioned that the site said shipping and handling is not included in the subtotal, no response. I thanked her for her time and said she didn't answer my quesiton, she said she answered and told me to have a good day. Proflowers, get some people who know the products you sell, and itemize all of your charges so its clear to the customer exactly what they are paying for. NO games or tricks or cons please.
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Loss:
$24
Reason of review:
Pricing issue
1 comment
Guest

I apologize for your recent experience with your ProFlowers order and would like to discuss this with you. Please call me at the corporate office, phone number 866-526-****.

Sallie

ProFlowers S
map-marker Seattle, Washington

ProFlowers STINKS! Go elsewhere.

What a preposterous joke. I sent Christmas "wreaths" to a dozen of my clients at $26 a pop- then they started calling me up saying "did I offend you? Is this a joke? What the *** did you send me??". Turns out, the "wreath" was an absurd little fistful of dead and dying cedar and pine boughs (max length about 6") and a bizarre little tin box with no redeeming value whatsoever. Can't put the boughs in the box or it falls over. Can't put water in it for the poor little boughs because it leaks like a seive. A terribly embarrassing state of affairs and the customer service rep said "yeah, we've had lots of complaints" (!!!!) but refused to do anything about it- like perhaps sending a proper, as-described wreath. Please, spend your $$ with your local florist instead. This outfit is a loosing bet.
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2 comments
Guest

I have sent ProFlowers 7 emails over the last 8-10 weeks and NOT ONE of them have been answered or replied to.

Do you really think this makes people want to do business with you?

jaynee h

Dear Proflowersw Stinks,

I am sorry that you had this experience with your orders. Please know that is not typical of our service or product, and would be happy to look into if further for you.

Please give me a call at our corporate office, phone number 866-526-****. Thank you, Sallie

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