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ProFlowers review in Spokane, Washington: Trickery to Hide Hidden Fees

If it's too good to be true it usually is. I didn't listen to my gut and got burned. A dozen roses in a glass vase and chocolates delivered for $19.99? There was no mention of a delivery fee although I should have realized there would have to be a delivery fee from a local florist. When I logged into PayPal there was no total shown and the only message was "Proflowers needs your billing address to complete this order." I clicked on "Continue" and was taken back to the Proflowers site for confirmation. On this confirmation page there were no itemized costs shown or even a total. The final charge to my PayPal account was $38.96. PROflowers is anything but "Professional!" I'm not too happy about the way PayPal processes Proflowers' orders either. After the fact of having placed the order I then received an Itemized breakdown of the real costs from Proflowers. Their methods may not be illegal but they certainly are not up front with the costs.
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2 comments
Marva
#607998

Don't you tell me that I have not been deceived and just want to complain - I am a professional shopper on the side... perhaps you're a stock holder, but let me tell you, I've been listening to this promotion ALL week on WRKO and it states all you get and guaranteed delivery, blah, blah, blah...they did not give me the total until the confirmation, a whopping $85.00...get over yourself and stop deceiving the general public with your BOGUS Advertising!!

Marva
#608631

You are one sick Pup! What is my fault is relying on reputability, which you obviously don't possess ~ AND NOT for thinking as a criminal with mistrust when placing an order. You make me ill...like I said before nit-wit, there were NO breakdown of charges until AFTER THE FACT - GOT IT!?!?!

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Review
#383704 Review #383704 is a subjective opinion of poster.
Loss
$13

Proflowers is a rip off

Proflowers will rip you off!! There are hidden fees for shipping and a seperate fee for "handling". The website does not give you a total for the order so you think you got a great deal and then you recieve an Email showing the extra charges! I did not opt for anything but the deal that was shown and ended up paying almost double! Also I was charged tax even though I live in Oregon where there is no sales tax. A little disclaimer says no cancellations, now I know why, what a rip off. No wonder they do not have a customer satisfaction section.
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6 comments
Anonymous
#813563

BEWARE...I just tried to order flowers for Mother's Day at Proflowers.com when they CHANGED and increased the price of the flower arrangement during the process by 30.00 dollars. The original poster is right in that they do NOT give you a grand total until the very end BUT only AFTER YOU HAVE ALREADY FILLED out and given YOUR CC # AND PERSONAL INFORMATION.

The break down is shown on the final page and in my case the flowers (I ordered 3 different orders to go to same address at 29.00 dollars a piece) was increased by $10.00 x 3 not including the inflated delivery charges which were two separate ones of: 14.99, 9.99 and 2.99 for handling, per EACH order plus the now NEW PRICE of $39.99 per arrangement. I don't even recall taxes - I was in so much shock.

Further, these delivery prices also did not appear until the end however an initial subtotal with the FIRST original price of the flowers is shown and so you think that is the price of the flowers until you get to the end page to confirm your order and then fall out of your chair! I of course did not click on the confirm button, and instead began gasping for air.

Most conveniently for the company is that they do NOT offer you a CANCELLATION button if you should decide NOT to order after all. They have every other kind of button to tick off on each page but no cancellation button so the only way to actually NOT order is to BACK OUT of the pages and hope for the best.

That's what I did.

In my case, I went in search of the customer service page and found a place I could send a complaint only to once again...be disappointed. I had to enter in an ORDER NUMBER, but alas, I didn't have an order number so had to find another email contact link and wrote to them telling them of my disgust at their greedy practices. I also called customer service and relayed my experience to her.

She confirmed that there was NO cancellation button and backing out of the order via the back button should effectively cancel it out. Very aggravating and disappointing and seems deceptive.

:(

jhernandez
#610112

If you have not already receieved a resolution on your order please send me your order details at cssocial@proflowers.com. I will make sure you are taken care of for your order.

I look forward to hearing from you. -Mike @ProFlowers

Anonymous
#607896

SO_Sad, You clearly work for the company. Why don't you put your efforts into improving the company instead of making excuses. Take your own advise and Grow up and accept responsibility for your mistake!

Anonymous
#607907

WOW...

Marva
#608008

What is this a copy and paste jobber? Are you for real or just a Pro-Flower robot? GROW UP and Get a Legit Job!!

Anonymous
#610616

Proflowers is a scam co. Check out their massive complaints on their twitter and Facebook pages.

Thousands of angry, embarrassed customers. That have been RIPPED OFF.

It's amazing they are still in business!!! :eek

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Review
#383703 Review #383703 is a subjective opinion of poster.
Loss
$60

ProFlowers review: Worst Customer Service

I ordered flowers from Pro Flowers for a new baby. It gave me an option to add a balloon for an additional cost so I did. My recipient told me no balloon came with the order. I emailed customer service with all the information they required only to have them write back that they have no record of the order. I gave them additional information. When they responded the rep told me they do not deal with balloons that they were aware of. Really? Your own employees do not know what your business entails? I wrote back asking how that was possible only to get a response about a purchase I made in September on a sister site. I do not understand why it is so difficult to either refund my money for the balloon or deliver one. They also charged hidden fees like other customers have been saying. Don't support this horrible company.
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3 comments
jhernandez
#610111

If you have not already receieved a resolution on your order please send me your order details at cssocial@proflowers.com. I will make sure you are taken care of for your order.

I look forward to hearing from you. -Mike @ProFlowers

Marva
#608021

There's just no getting rid of you and your lies...you are relentless, I'll give you that. if your Company was on the up and up with me from the get-go, you would have found yourself a faithful spender, as I have family everywhere, but to no avail you try and try again to railroad me into *** I do not want and remove yourself from any responsibility of your original order. Pleas stop lying and be honest with the consumer ...you are pathetic at best!

Anonymous
#610632

Hey so-sad, time to wake up and smell the flowers. Check out the proflowers Facebook page: I have never seen such customer anger and rage!! Proflowers=Epic Massive Fail!!!!!

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Review
#383687 Review #383687 is a subjective opinion of poster.
Product
Proflowers Flowers

ProFlowers review in Philadelphia, Pennsylvania: DOA

Flowers arrive in a box and the person you give them too has to arrange them in the vase, now your the florist arranging flowers you just paid someone to do, that is why you buy from a florist right? That is suppose to be their talent. No biggie right? But, The flowers are DOA Dead on arrival. When to my wife's office later that day, how embarrassing. Never again.Tried to contact them twice. No one ever got back to me. no phone call, no e-mail, no replacement, No refund, no nothing. Total scam. Radio stations keep playing their ads it makes me sick. DO NOT get scammed like me.
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3 comments
jhernandez
#610110

If you have not already receieved a resolution on your order please send me your order details at cssocial@proflowers.com. I will make sure you are taken care of for your order.

I look forward to hearing from you. -Mike @ProFlowers

Anonymous
#608097

A while a go-7 hours-So sad read in Maine, now the location is reading Louisiana? What up with that?

Marva
#608023

You are bogus and lie like there's no tomorrow. Fine, if you want to back a company that promote false statements, go right ahead, but do NOT tell people where you work, trust me!

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Review
#383671 Review #383671 is a subjective opinion of poster.
Product
Proflowers Flowers
Loss
$100

ProFlowers review in Sacramento, California: Rip Off Fees

Purchased flowers for my wife; hidden fees and not shown at checkout. they have deceptive website that doesn't show what is charged in total. In the email they sent me there was even a "Care" fee for $2.99 what does shipping and handling cover "no Care" we have to pay extra for that? I send flowers all the time and thought I would use this company; only once; fool me once.... but that is it! Don't buy here it's simply a rip off; go buy the flowers you need locally instead of having hidden fees come your way its much easier.
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Review
#383636 Review #383636 is a subjective opinion of poster.
Product
Proflowers Flowers
Reason of review
Pricing issue
Loss
$16

ProFlowers review in Cleveland, Ohio: Hidden FEES

I did the same... 19.99 for flowers with hidden charges of 12.99 and 9.99 then 2.99 for all delivery!! 20 Multi-Colored Valentine's Tulips with Ruby Vase & Chocolates Qty: 1 $29.98 w/Rocky Mountain Chocolates $0.00 w/Elegant Ruby Vase $0.00 Sub-total: $29.98 THIS IS WHAT WAS HIDDEN, didn't see it until it was emailed to me 10 minutes after the order! Standard Delivery: $12.99 Guaranteed Feb. 14 Delivery: $9.99 Care & Handling: $2.99 Order Sub-total: $55.95 Tax: $3.36 Order Total: $59.31 What a ripp off they are, please
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Review
#383575 Review #383575 is a subjective opinion of poster.
Product
Proflowers Arrangement
Loss
$30

ProFlowers review: Hidden fees, don't honor gift cards, bad deal all around!

I checked out ProFlowers because I got a $15 gift card from Bing Rewards. Their prices seemed awfully high to me, but I wanted to send my girlfriend some nice flowers for Valentine's Day so I decided to go ahead with it. In addition to trying to nickel and dime you with extras (some flower choices have no free vase included in the base price, and you MUST choose one of the ones that costs extra), they also wanted to charge me an extra $5 to deliver on Valentine's Day. I thought that was unfair, but decided to go ahead with it since I'm sure it's a busy day for them, and I had a gift card to spend anyway. Then I found out they wanted to charge me ANOTHER $5 to guarantee morning delivery - if I declined, then they would only guarantee delivery by 8:00 pm! No way was I going to be charged TWO extra charges for delivery, so I went ahead without. When I got to the payment screen and entered my gift card number, I got kicked back to the home page. My order was still in the shopping cart, but I had to personalize it all over again and enter the delivery and billing information again as well. This happened two or three more times until I was on the *** of quitting, but finally it went through... and ProFlowers REFUSED TO HONOR MY GIFT CARD! I didn't even get as far as a payment confirmation screen (although I realize now that they hadn't shown me my total bill before they were asking for my billing information). So not only are their prices ridiculous (I could buy roses that look just as nice as those pictured for about 1/3 the price at any store right now), but they try to stick you with a bunch of extra charges and they do not honor gift cards! I will never do business with this company again, and would never recommend them to anyone.
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1 comment
Anonymous
#619020

SO_Sad has no complaints on anything. I think he/she is just going around defending proflowers.

What a shill.

Review
#383561 Review #383561 is a subjective opinion of poster.
Service
Proflowers Delivery Service
Loss
$45
Tags
  • Electric charge

ProFlowers review in Valdez, Alaska: Deceitful charges

I ordered flowers for my mom. The total was 19.99. When I clicked to choose a delivery date, it showed me 4.95 for the day I chose. I looked at the subtotal of 25.00 and hit submit. After it completed, my order total was 40.96. I had a 12.99 standard shipping charge. The 4.95 was then listed as delivery charge. No where did it mention this charge until after processing. I will NEVER give them my business again. Totally a lie! This company should be exposed for the dishonesty they are providing. Xxxxxxxxxxxxxxxxx xxxx xxxxx xxxxxx xxxxx xxxxxx xxxxxxx xxxxxxx xxxxxxxxx xxx xxx xxx xxxxx xxxx xxx xxx
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1 comment
Anonymous
#608006

I saw the valentint'es special on AOL for $19.99. Jumped at it.

I knew there would be a delivery fee. On the date i asked for it said $9.99. I thought that it was reasonable for a busy date. Free vase!

I can afford this!

After I filled out all the information and my credit card I went to the last step. Way on the right in faint gray ink was my real charges. It was not over $62.00!

Holy smokes I almost unplugged my computer to get out of the deal.

Stay away from these fools before they make a Valnetine's Fool out of you! :(

Review
#383526 Review #383526 is a subjective opinion of poster.
Product
Proflowers Flowers
Loss
$41
Tags
  • Pizza delivery

ProFlowers review: DELIVERY CHARGES TWICE THE COST OF THE FLOWERS??

COMPANY ADVERTISES FLOWERS AT PRICE OF 19.99 BUT JUST PRIOR TO SENDING YOUR CREDIT CARD INFORMATION THEY ADD ANOTHER $22.00 DOLLARS IN DELIVERY AND HANDLING CHARGES SIMPLY TO GUARANTEE THAT YOUR FLOWERS WILL BE DELIVERED ON VALENTINES DAY? THE POINT IS THEY DON'T DISCLOSE THE FINAL COST UNTIL AFTER THEY OBTAIN YOUR CREDIT CARD INFORMATION--BEWARE THE DISCOUNT IS A TRAP!!! SO BUYERS SHOULD REALLY BE AWARE OF THIS TRAP AND RECONSIDER SHOPPING AT ANOTHER SITE THAT WILL SUMMARIZE THE FINAL COST PRIOR TO ENTERING YOUR CREDIT CARD INFORMATION AND AT LEAST PLACE THE TOTAL COST IN A LOCATION OF THE WEBPAGE THAT CAN BE EASILY SEEN
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Review
#383484 Review #383484 is a subjective opinion of poster.
Product
Proflowers Flowers
Loss
$17

ProFlowers review in Walled Lake, Michigan: VERY DECEITFUL

I just ordered a dozen red roses on line as advertised for 39.95. They said I would get a free glass with order. They listed the cost as 49.95 for order. After I gave my credit card imformation the total check out cost was 71.95....WOW. To go from an advertised price of 39.95 to a check out price of 71.95 for the dozen roses was very deceitful on their part. The last time I will ever deal with Proflowers. To add an additional cost of 32.00 to the advertised cost of 39.95 for flowers is just a *** on their part
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1 comment
jhernandez
#610109

If you have not already receieved a resolution on your order please send me your order details at cssocial@proflowers.com. I will make sure you are taken care of for your order.

I look forward to hearing from you. -Mike @ProFlowers

Review
#383389 Review #383389 is a subjective opinion of poster.
Product
Proflowers Flowers