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ProFlowers review in Atlanta, Georgia: Do Not Trust Their Cunsumer REPS.

At Christmas I wanted to send flowers to my daughter in Boston. I cl clicked on a Pro Flowers web site offering a 30% discount. I entered my email address & was informed that I qualified & that the discount would be applied at check out. The cost of the flowers was about $50 but by the time I reached checkout this had become $76.27. They threw in two delivery charges amounting to about $20 plus a 12% sales tax. So before I clicked the laast step, I called customer service on their toll free number. I told the agent, who said her name was Sabrina, my story and said there was no way I was going to pay that much. She said not to worry & made a big deal of getting out her calculator. She then said go ahead & click on the final step & I will adjust the cost so it will be $55.99. I said I could live with that. She advised me that it would take a few days to adjust the amount. This occured on DEC 20th & the charge shows as $76.27. Pro flowers sent me an email for me to review ther performance & I told them essentially what I'm saying here plus the fact that I would never use them again. Obviously they do not read reviews and even though & advised them never to send me another email, I get an email almost every day. Wish I had visited this site before I used them.
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1 comment
jhernandez
#600356

We apologize that the order was not billed correctly, please email us at cssocial@providecommerce.com so we can research this order and ensure a proper resolution. We can also assist with unsubscribing you to our emails if you are still receiving them.

Thank you,

Amy

Review
#375598 Review #375598 is a subjective opinion of poster.
Service
Proflowers Delivery Service
Tags
  • toll free number

ProFlowers review: Do not use this Company

I found out about the death of my Pastor's mother at the last minute. I need a funeral arrangement delivered the same day as the funeral was the next day and agreed to the additional same day delivery charges. Not only did they not deliver the order, but they did not even attempt to contact me. I did not even discover that the arrangement was not delivered until I decided to follow up on the order several hours after the funeral had taken place. Then they had the audacity to tell me, "well the funeral has already taken place, where else would you like to send it". Do yourself a favor FIND ANOTHER COMPANY WHO CARES ABOUT YOUR BUSINESS"!
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1 comment
jhernandez
#600355

We apologize that the delivery was not made, we agree this is not acceptable. Please contact us at cssocial@providecommerce.com, we would like to find a resolution to this order.

Thank you,

Amy

Review
#374639 Review #374639 is a subjective opinion of poster.
Product
Proflowers Arrangement

ProFlowers.com - They Don't Know What Flowers are for

Flowers can be called weeds .. true .. but when given to a loved one, someone you deeply care for, it becomes an emotion, which is precious and should be handled as such. Last Sat. Dec 22nd I wanted to surprise my fiancé with a bouquet of flowers and chocolates. The order was placed early morning for same day delivery (online with phone confirmation) and extra amount was paid, total f $80+. I was on phone with my fiancé all day (almost) following up with ProFlowers in between and requesting confirmation. Late evening I received an e-mail confirmation that delivery has been made ??????? No It was Not !!. Dec. 23rd, Sunday afternoon around after 12 the delivery was made. I have followed up on phone and e-mail for past 1 week. The nice person, their rep. Peggy I spoke with understood and confirmed through their local florist that they didn’t deliver in time and promised to send another bouquet with apologies.. That’s all I needed, I was not after any refund. Surprise No 2.. you get an e-mail of $15 refund .. To which a reply is sent that it was not requested and that they should follow up on their promise. Surprise No. 3 .. I get another e-mail where they are saying sorry for the inconvenience, we have given you $15 + cents in refund and cannot send another complimentary bouquet with apology since the flowers were delivered in a timely manner ??? I have always kept an open mind, giving others benefit of doubt as mistakes and errors are common. This however, is beyond all that and an active efforts from ProFlowers to deny and defeflect wrong doings / mistakes while hoping that the complainant would just get annoyed, tired and leave. The matter is not of the dollar amount they charged, rather the service, denial of mistakes made and simply lies. I would highly recommend that you should go to Proflowers ONLY if you want a surprise bundle of errors for which you will pay in dollars and time .. Don’t GO if you want to surprise a loved one
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1 comment
jhernandez
#587947

Thank you for your comments regarding your experience with us today. You’re right –your experience with us was unacceptable and is not what we want to create for you at all.

We can make sure that you have items that you want in a stress-free way. You may reach us at 1-888-855-3486 or cssocial@providecommerce.com and we will promptly make this right.

We appreciate that you are a returning customer and want to keep you coming back. - Corinne

Review
#371687 Review #371687 is a subjective opinion of poster.
Service
Proflowers Delivery Service
Loss
$80

ProFlowers review in Atlanta, Georgia: Charged for delivery date, did not happen

ordered rose bouquet for dec 21 delivery; was charged a fee for the guarantee,,, never hapeened is 24 dec not delivered yet. so been on trruck or whse this freezzing weather,. cannot seem to get in contact with proflowers judy solovei. litchfield maine. 2 dozen roses, ordered dec 18 2012, to be delivered dec 21 2012; delivery fee charged also fee for guaranteed delivery charged. I was one of pro flowers first customers,have had issues before, but this now is the last time i do business with them. i am at a loss to recomend but are several other on line servic es.
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2 comments
Anonymous
#588569

very impressive when companies care enough to address complaints like this! especially when these write ups are so one sided.

jhernandez
#585849

We apologize for the delay in delivering your gift, if the resolution was not satisfactory, please sent us an email at cssocial@providecommerce.com, my team can assist you with this. -Amy

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Review
#369998 Review #369998 is a subjective opinion of poster.
Product
Proflowers Bouquet
Loss
$50

Proflowers ripped me off!

Proflowers.com took my order that totaled $48.88 and then claimed that PayPal denied payment. I used a discount card that was sent to me because of a substandard order. The money was taken from my account. Paypal showed no indication of a denied payment. Never recieved the flowers and will never recieve a refund!! These people are thieves! Please avoid them and only buy your flowers from local, reputable shops. Hopefully this post will help someome avoid the ripoff I was subjected to. Always check the review posts befor giving your innfo to any site that is selling anything!
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1 comment
jhernandez
#586047

We apologize for the discrepancy between our records and the PayPal records. Please email my team at cssocial@providecommerce.com, we can assist you in ensuring this issue is resolved. -Amy

Review
#369788 Review #369788 is a subjective opinion of poster.

ProFlowers review in Orlando, Florida: Paid, never recieved my floweres.

Missed my anniversary! Missed the next day, the next day, the next day. Never ever will i order any flowers from this joke of a place. I had my anniversary ruined, due to no delivery. Please never order any flowers from this place it would be a great disappointment. I was hurt, sad, and i feel like crying. Make sure you check your credit card or debit card for extra charges. Pro Flowers, will continue to charge you money on your debit card, many months after the initial purchase. Oh by the way, i still do not have my flowers.
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1 comment
jhernandez
#585833

We apologize that your flowers were never delivered, please contact us at cssocial@providecommerce.com so we can research your order and solve this issue. Please also email us with information on any ongoing charges, we can assist with this issue as well. -Amy

Review
#369761 Review #369761 is a subjective opinion of poster.
Loss
$100

Proflowers warning

I have used them before and had small issues with them like leaving flowers to freeze outside in New York in the winter, etc. Thought I'd give them a try again. It was my fiancees birthday and I wanted to send flowers to her school. She works in the office and gets all the deliveries, so I knew it would go right to her. So she comes home that night and, surprise, no flowers. So I call them and they tell me the credit card they had on file had expired. But I had put in my new credit card number when I placed the order, so why they defaulted to the expired one instead was a mystery to both them and I. And then they neither called me or emailed me to tell me they couldn't put the order through, so I found out only when she came home with no flowers. They offered to redeliver on Monday, 3 days AFTER her birthday, but I said "no thanks". So this is how dumb I am - the next week was her last day working at the school (today), so I used ProFlowers again to send her 2 dozen long stems with a note saying how proud I was of her, etc. Even paid an extra $15 to make sure they delivered them before noon. Well noon rolls by, and I tracked them on Fedex to make sure they were delivered. Nope. At 2:40 they are still shown as sitting in the FedeX office. The school closes at 3 and she'll never be there again. They refunded the money but, let's just say I'm pissed enough to flame them on this site, which I've NEVER done before to any company. There are a lot of companies out there who deliver flowers. These guys are never getting another second of consideration/business from me and I recommend you steer clear of them also. They have no follow through on deliveries and they don't deserve your business. They are very good at apologies though, as they have tons of practice.
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1 comment
jhernandez
#586049

We apologize for the issues with our service, and we understand that our resolutions did not make up for your experiences. Please reach our to us at cssocial@providecommerce.com with your order details, we would like to research your orders and find a better resolution. -Amy

Review
#368936 Review #368936 is a subjective opinion of poster.
Loss
$100

ProFlowers review in Des Moines, Iowa: Proflower is the pitts never again!!!!!!!!!!!!

i went online to order some flower my 9year old grand son passed away 02-26-2012 for a heart attack his school was so wonderful to us, we want to show our appreciation by sending them something that they can keep witch was a beautiful plant, after me ordering from PROFLOWERs( they are not pros) it was telling me that there was an $4.99 delivery charge when i finished ordering it ended up being 14.99 not knowing that it was going to be FED EX delivering my flowers, i was like what the *** i am used to them delivering boxes NOT FLOWERS i spent $50.00 for my order thinking it was going to be a local florist. i looking in my e-mail to find a dam conformation that fedex was delivering i call up the company and ask for a manger they told me it took 24 hours for someone to get back to me it didnt take 24 hours to get my dam money i will stay local next time dam that!!!!!
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Review
#368410 Review #368410 is a subjective opinion of poster.
Service
Proflowers Delivery Service
Reason of review
Pricing issue
Loss
$50

ProFlowers review in Paris, Kentucky: Poor excuse for flowers!

I have sent flowers to my wife for many years now, for many occasions or just because. I am very picky when it comes to the flowers I send to her. I do not mind spending a little extra to get her very nice qood quality flowers. The flowers I just had sent to her from Pro Flowers.com recently, to her new place of employment to celebrate her new job, were of very poor quality and absolutely nothing as advertised. I chose to use Pro Flowers over a traditional florist for ease of use and the short delivery, as well as the price for what looked to be quality flowers. I was completely wrong!! Not only do they come in a box which she received just before leaving her office, and she had to arrange the flowers her self, the flowers were smashed, of poor quality, not to mention there were not enough to even resemble an ok arrangement let alone what they advertise! So instead of her receiving something to celebrate her new employment and brighten her day, she received something that was embarrassing in front of her new co workers! Not a fan, and will never do business with Pro Flowers.com again. Thanks Matt Axline
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Review
#366723 Review #366723 is a subjective opinion of poster.
Product
Proflowers Arrangement
Loss
$33

ProFlowers review in Schenectady, New York: Failed Same Day, & Next Day Delivery

Ordered flowers for Sunday delivery, wasn't delivered, called Monday, and was advised will definitely deliver Monday by 1 pm the latest, Flowers NOT DELIVERED at 1 pm, called back at 5:15 pm, was advised will definitely deliver by 8 pm Monday night, .. FLOWERS NOT DELIVERED!! called at 8:30 pm and spoke with "MARY" and was told NO REFUND would be given!! Asked for supervisor, and she LIED and SAID, No supervisors on duty, really !!! Had to argue for 30 minutes to GET A SUPERVISOR, finally finds one, who issues REFUND but FLOWERS still NOT DELIVERED !!! Told, supervisor Adam, Mary should be FIRED ! Lousy Customer Service, Lousy LOCAL Delivery people!!! STICK WITH 1-800 FLOWERS because Proflowers are TERRIBLE! and a waste of TIME AND MONEY !!!
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Review
#366387 Review #366387 is a subjective opinion of poster.
Service
Proflowers Delivery Service
Loss
$58