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ProFlowers review in Zheleznodorozhnyy, Abu Dhabi: Do not use this company

I ordered flowers to be delivered for my daughter on the first day of her job. No problem they said. Got a call at the end of the day advising me that the florist was not able to deliver that day. Of course it was at the end of the day that they called.The following day I was advised the plant was delivered to where my daughter worked. At the front desk. That did not occur. Had to wait per them when they contacted the florist that they would get the name of the person who signed for it. The following day after contacting the company 4 times. It was determined that they flowers had never been delivered as they advised me and that they could not get in touch with the owner of the florist. I requested a to cancel my order ( of course that was after 3 days) and I was advised they would have to wait to hear back from the florist first before they could do that. They attempted to contact the florist again but it was already after hours and a cleaning person answered the phone. They then told me that they would cancel my order. I would have thought that after 3 days of trying to get something delivered and it never having been delivered that they would not have to wait to refund my money. They did however refund it and they did offer me a 10 dollar coupon of which I declined as I would never use these proflowers.com again
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Review
#365302 Review #365302 is a subjective opinion of poster.
Product
Proflowers Coupon

ProFlowers review in San Diego, California: Tricked and Tick

I contacted Proflowers which transfer me over to Proflowers Express(since I wanted same day delivery). They Proflowers asked me if I wanted all day delivery or am delivery which would come with a charge, I stated am delivery by 1p. Pacfic standard time. I come back to check my email @ 3:15p for confirmation, there is no confirmation order and the flowers haven't been delivered! This is BOGUS. I asked Proflowers to contact the delivery truck and the delivery guy cannot give me a time when flowers will be deliver for my cousin's birthday. I called back and after being transfer again and placed on hold for over 1/2 hour, Manager says truck will have it there by 4:30p. This is *** and never again will I go to Proflowers for anything. Now you just let the floral looked messed up and I'll be back with another phone call! Trust me everyone go somewhere else anywhere but here
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Review
#365274 Review #365274 is a subjective opinion of poster.
Service
Proflowers Delivery Service

ProFlowers review in Los Angeles, California: PRO FLOWERS "free shipping" SCAM

Once again high tech thief Pro Flowers finds yet another way to take YOUR MONEY! First there's "ez server" a $14.95 SCAM. And Pro Flowers also has "free shipping.com" SCAM. You place an order, Pro Flowers site asks you if you want to save x% on this order, you click yes. and it's that simple! PRO FLOWERS TAKES $8.97 a month from you!!!!! nice right? you get no notification, no instructions telling why or how you've signed up for the honor of them charging you and, essentially they're providing you NO PRODUCTS OR SERVICES for it. PRO FLOWERS SUCKS AND I WOULD NEVER ORDER FROM THEM AGAIN. Too bad, because their products are nice. Way to screw yourself Pro Flowers! my suggestion to Pro Flowers: Hire some ethical leaders, maybe look for qualified individuals who care about product and service rather than finding manipulative ways to trick us out of our money!
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Review
#365228 Review #365228 is a subjective opinion of poster.
Loss
$8

Proflowers

Very displeased with this company , they made promises if delivery time that they could not keep. The hold time to reach a rep are ridiculous! They are quick to take your money but slow to respond to a concern or complaint. I would strongly advise consumers to go with another company .Very disappointed, would not recommend company to anyone. That's not how you treat paying customers. I was told to call back in several hours. I understand that it's the holiday season but that how this place makes the bulk of their money. Never again will I waste my money.
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1 comment
Anonymous
#578947

What's the point of ordering flowers for your mother and they come at 8pm at night?

They charge you 14.95 for FEDEX ground shipping which means it's the lowest priority and they will not get delivered at a reason time.

Goodbye to the nice thought of surprising my mother on her birthday at a decent hour - had I known it would get there at 8-9pm at night I would've never ordered them.

WASTE of Money. Waste of time calling FEDEX and PROflowers! They were useless!

Review
#364381 Review #364381 is a subjective opinion of poster.
Service
Proflowers Delivery Service
Loss
$58

I was a victim of the Easy Saver Rewards scam by ProFlowers.

I ordered flowers on the ProFlowers website and shortly thereafter my credit card was billed for $14.95 a month for 18 months. Apparently, simply by ordering flowers I was automatically enrolled in the Easy Savers Rewards program. When I finally discoved this scam I called Mastercard's Fraud Dept. and they set up a conference call with Easy Saver Rewards. The rep confirmed that I never used their services and the total amount of money was refunded to me. A class action suit should be filed against BOTH companies for this grand-scale, consumer fraud scam! I recommend that everyone review their monthly credit card bills VERY carefully!
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Review
#362757 Review #362757 is a subjective opinion of poster.
Loss
$270

It should be called "No Flowers," not ProFlowers

On November 15 I ordered a potted orchid to be delivered to my mother in Scottsdale, AZ, for her birthday on November 23rd. ProFlowers guaranteed delivery for that day. The plant never arrived, and it was only after I scrutinized the tracking that I discovered they weren't going to be delivered until four days AFTER the promised delivery date. When I went online to complain, they offered to refund the "care and handling" and shipping charge. No explanation of what happened, no offer to expedite a new shipment. Ruined my gift to my mom, who is 87 this year. Never again.
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Review
#362316 Review #362316 is a subjective opinion of poster.
Product
Proflowers Plant

ProFlowers review in Los Angeles, California: BEWARE! Proflower SCAM!

Proflower SCAM! Do not sign up for any discsount offered by Porflowers for EZSVER. IT'S A $14.95 SCAM they'll charge you every month! They say you'll get discount on "this purchase", so you sign up for the discount, they take your credit card number when you check out, and then surprise!!!!!! you're charged every month! You didn't sign up for anything other than a monthly fee. They dont give you access to other special offers, they dont send you an email to let you know about special offers. Nothing, you just get charged. for nothing.
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Review
#360726 Review #360726 is a subjective opinion of poster.
Loss
$14

ProFlowers delivered too late

Written by Vickie Speek on November 15, 2012 from Naperville, Illinois, US I ordered flowers on Monday morning (in Chicago)in order to soothe hurt feelings resulting from an argument. I wanted them delivered on Monday in Anchorage (3 hours time difference), but ProFlowers said they could not find a flower shop open that day. So I told them to deliver the flowers on Tuesday. Tuesday night, ProFlowers called me and said the flowers could not be delivered that day because the flower shop did not get the order on time. The flowers were finally delivered on Wednesday. By that time, the sentiment behind the flowers was lost. I am NOT happy and will never order from them again.
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2 comments
vspeek
#571682

ProFlowers contacted me and apologized for the delay in delivering my flowers. They also offered me a full refund. Thank you ProFlowers.

Anonymous
#569647

I apologize for your late delivery and would like to make a resolution to the situation. Please give me a call at 888-855-3486 or email cssocial@providecommerce.com with your order number and we'll make sure it's made right.

We look forward to speaking with you. -Mike

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Review
#359117 Review #359117 is a subjective opinion of poster.
Service
Proflowers Delivery Service

Proflowers.com

I ordered flowers from this website for my moms birthday. First off they cost a LOT! I spent over 80 bucks on some flowers and a card. Proflowers.com didnt even deliver the flowers themselves! They had Fedex pick up the flowers and left them on the doorstep! When my mom finally came and picked them off the doorstep they were freezing cold and the leaves turned brown from traveling so far. Not only do they send you tons of spam to your email they themselves will not stop emailing you. Very upset and def will never buy flowers from this place again!!
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2 comments
Anonymous
#569605

I ordered flowers on Monday morning (in Chicago)in order to soothe hurt feelings resulting from an argument. I wanted them delivered on Monday in Anchorage (3 hours time difference), but ProFlowers said they could not find a flower shop open that day.

So I told them to deliver the flowers on Tuesday. Tuesday night, ProFlowers called me and said the flowers could not be delivered that day because the flower shop did not get the order on time. The flowers were finally delivered on Wednesday.

By that time, the sentiment behind the flowers was lost. I am NOT happy and will never order from them again.

Anonymous
#569259

We apologize for the cold and brown flowers. We send our flowers fresh, in bud form, so we can give a 7 day freshness guarantee.

Please reach out to my team so we can assist you with a resolution to this.

You can call our direct line at 888-855-3486, or email us at cssocial@providecommerce.com with your order details. -Amy

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Review
#358943 Review #358943 is a subjective opinion of poster.
Product
Proflowers Flowers
Loss
$80
PROFLOWERS sucks big time!!!!!! Ordered flowers for my mother-in-law's birthday. Order was placed on the 11th and set to deliver on the 12th. And here comes the 14th and they haven't delivered anything. Proflowers did not call or letting me know about the...
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17 comments
Anonymous
#1316713

Pro flowers charged me for flowers that were delivered dead . I called they said they would send a replacement which never arrived .

I disputed the shipment with my credit card company Discover which sucks also . The policy of Pro flowers is the dead flowers had to be shipped back.

they never told me that so 3 months later I had to pay my bill . What *** !!!!!!

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Review
#358787 Review #358787 is a subjective opinion of poster.
Product
Proflowers Flowers
Reason of review
Problem with delivery
Loss
$46