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ProFlowers delivered too late

Written by Vickie Speek on November 15, 2012 from Naperville, Illinois, US I ordered flowers on Monday morning (in Chicago)in order to soothe hurt feelings resulting from an argument. I wanted them delivered on Monday in Anchorage (3 hours time difference), but ProFlowers said they could not find a flower shop open that day. So I told them to deliver the flowers on Tuesday. Tuesday night, ProFlowers called me and said the flowers could not be delivered that day because the flower shop did not get the order on time. The flowers were finally delivered on Wednesday. By that time, the sentiment behind the flowers was lost. I am NOT happy and will never order from them again.
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2 comments
vspeek
#571682

ProFlowers contacted me and apologized for the delay in delivering my flowers. They also offered me a full refund. Thank you ProFlowers.

Anonymous
#569647

I apologize for your late delivery and would like to make a resolution to the situation. Please give me a call at 888-855-3486 or email cssocial@providecommerce.com with your order number and we'll make sure it's made right.

We look forward to speaking with you. -Mike

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Review
#359117 Review #359117 is a subjective opinion of poster.
Service
Proflowers Delivery Service

Proflowers.com

I ordered flowers from this website for my moms birthday. First off they cost a LOT! I spent over 80 bucks on some flowers and a card. Proflowers.com didnt even deliver the flowers themselves! They had Fedex pick up the flowers and left them on the doorstep! When my mom finally came and picked them off the doorstep they were freezing cold and the leaves turned brown from traveling so far. Not only do they send you tons of spam to your email they themselves will not stop emailing you. Very upset and def will never buy flowers from this place again!!
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2 comments
Anonymous
#569605

I ordered flowers on Monday morning (in Chicago)in order to soothe hurt feelings resulting from an argument. I wanted them delivered on Monday in Anchorage (3 hours time difference), but ProFlowers said they could not find a flower shop open that day.

So I told them to deliver the flowers on Tuesday. Tuesday night, ProFlowers called me and said the flowers could not be delivered that day because the flower shop did not get the order on time. The flowers were finally delivered on Wednesday.

By that time, the sentiment behind the flowers was lost. I am NOT happy and will never order from them again.

Anonymous
#569259

We apologize for the cold and brown flowers. We send our flowers fresh, in bud form, so we can give a 7 day freshness guarantee.

Please reach out to my team so we can assist you with a resolution to this.

You can call our direct line at 888-855-3486, or email us at cssocial@providecommerce.com with your order details. -Amy

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Review
#358943 Review #358943 is a subjective opinion of poster.
Product
Proflowers Flowers
Loss
$80
PROFLOWERS sucks big time!!!!!! Ordered flowers for my mother-in-law's birthday. Order was placed on the 11th and set to deliver on the 12th. And here comes the 14th and they haven't delivered anything. Proflowers did not call or letting me know about the...
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17 comments
Anonymous
#1316713

Pro flowers charged me for flowers that were delivered dead . I called they said they would send a replacement which never arrived .

I disputed the shipment with my credit card company Discover which sucks also . The policy of Pro flowers is the dead flowers had to be shipped back.

they never told me that so 3 months later I had to pay my bill . What *** !!!!!!

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Review
#358787 Review #358787 is a subjective opinion of poster.
Product
Proflowers Flowers
Reason of review
Problem with delivery
Loss
$46

ProFlowers review in Chicago, Illinois: Avas and Pro flowers

I have had prior experience with both Avas and Pro flowers. I have now educated myself and now realize that not only are they not florists but they are just order takers that rip off your local florist. My advice is to call a local REAL florist. Stay away from order gathers you get nothing for your money. If they charge you an up charge on same day delivery they will not pass it on to the local florist. There are so many ways they have deceptive practices. I now work with one florist that takes care of me. Do the same
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Review
#353003 Review #353003 is a subjective opinion of poster.
Loss
$100

Proflowers

Never ever order flowers from ProFlowers. I schedule a week in advance to have flowers delivered to my husband's office on the day of his birthday. He did not receive flowers. I called ProFlowers and he representative stated the subcontractor told her they were unable to deliver to the residence. First and foremost the delivery address was a business and secondly the office is open for 9 hours with a receptionist at the front door. If you are looking for gorgeous flowers, honest and timely delivery, go to Corolla and Calyx. They are worth every penny. I normally utilize this company but decided to try something different. Never again.
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1 comment
Anonymous
#557079

I apologize for not being able to meet your expectations on your order. I understand the frustration you have expereinced.

We want to make it right for you. If you can please email us at cssocial@providecommerce.com we will review your order and make sure something is done for you.

We look forward to speaking with you. -Mike @proflowers

Review
#350373 Review #350373 is a subjective opinion of poster.
Service
Proflowers Delivery Service
Loss
$80

ProFlowers review in Chicago, Illinois: Anniversary gift ruined

WHY IS THE TIME TO DELIVER TO A BUSINESS OR SCHOOL 9-5PM WHEN SCHOOL LETS OUT AT 3PM. WHAT GOOD DOES IT DO TO SEND FLOWERS FOR MY 20TH ANNIVERSARY TO MY WIFE WHO IS WORKING ALSO, IF SHE DOESN'T GET THEM THE DAY THEY WERE TO BE DELIVERED. WILL NOT EVER USE PROFLOWERS AGAIN AND WILL LET EVERYONE ON MY FACEBOOK ACCOUNT KNOW HOW CUSTOMERS ARE TREATED. HAVE USED YOU IN THE PAST WITH NO PROBLEMS, BUT OH WELL $50 DOWN THE DRAIN AND A WONDERFUL SURPRISE FOR MY WIFE RUINED. ITEM WAS SHIPPED FOR MESQUITE TX TO BAYTOWN TX AND ARRIVED IN BAYTOWN SOMEWHERE AT 7:45AM AND AT 2PM STILL NOT DELIVERED TO THE SCHOOL. OH WELL ITS NOT YOUR PROBLEM ITS MY FAULT FOR USING YOU. DON'T UNDERSTAND HOW THEY CAN'T SET A DEFINITE TIME, BUT FOR $15 ADDITIONAL THEY CAN. ALL CUSTOMER SERVICE SAID WAS THEY HAVE TO WAIT TO SEE IF THE ITEM IS DELIVERED THEN CALL THEM BACK AND THEY CAN CHECK ON IT....THAT DOES ME NOOOOO GOOD ON MY ANNIVERSARY DATE. WHAT A WASTE OF $50 AND TIME.
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Review
#349373 Review #349373 is a subjective opinion of poster.
Loss
$50

ProFlowers review in Allentown, Pennsylvania: Didnt deliver

Order wasnt delivered on a very important date and no reason why, or when it would get there. I'll do it myself. Then I know it will get done. THANKS ALOT!!!!! If more words are required than I can do that. Proflowers hung me out to dry on a very important date that ment alot to me for a very special person in my life that is going through the most horrific time in a parents life that I wouldnt wish on my worst enemy. I will never think about using proflowers ever again in the future. What a time not to do what you say you will do as a company. Very sad and by the way, thanks alot.
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1 comment
jhernandez
#547813

We're really sorry that your flowers did not arrive on time. Whether it was our fault, or the florist dropped hte ball, we'll make it right for you. Please give me a call, or send me an email to cssocial@providecommerce.com and I'll take care of it personally.

Steve K

ProFlowers

888-855-3486

Review
#347901 Review #347901 is a subjective opinion of poster.
Product
Proflowers Flowers
Loss
$40
I have ordered to boquets of flowers from ProFlowers before. The first set i bought for my girlfriend for valentines day. they were very beautiful, but they were half the size of the picture. I recently ordered another boquet for my fiance. They were delivered right on...
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1 comment
Anonymous
#543726

I apologize for not meeting your expectations but would like to make sure you're rectified for the issues. Please give us a call at 888-855-3486 or email us at cssocial@providecommerce.com and we'll make sure we take care of you. -Mike @proflowers

Review
#346167 Review #346167 is a subjective opinion of poster.
Product
Proflowers Bouquet
Loss
$80

PROFLOWERS BLOWS!!!!!!

Ordered a funeral arrangement on Monday to be delivered on Wednesday and received a call at 9pm......that's right...9pm the night before delivery. Unbelieveable!!!!!!! Can't say much more than that...first time user and will never use them again and suggest everyone does the same.... proflowers sucks! proflowers sucks...proflowers sucks...proflowers sucks...proflowers sux...proflowers sux...proflowers sux...proflowers sux...proflowers sux...proflowers sux...proflowers sux...proflowers sux...prflowers sux...proflowers sux...proflowers sux...proflowers sux...proflowers sux...proflowers sux...proflowers sux...proflowers sux...proflowers sux...proflowers sux...proflowers sux...proflowers sux...proflowers sux...and proflowers sux!!!!!
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2 comments
Anonymous
#815025

Agreed ....their flowers suck....your better off picking up flowers at Wal Mart or just calling a local florist at random out of yellow pages.

jhernandez
#540940

Dear Valued Customer,

Thank you for contacting us. We apologize for missing your important occasion and would like to rectify the problem immediately. Please contact us at 1-888-855-3486 and we will make this right. Again, please accept our sincere apologies. If you have any questions or additional comments, please do not hesitate to contact us. We are available 8 am to 9 pm, PDT, and we look forward to hearing back from you soon.

Thank you,

Corinne B.

Social Media Team

@proflowers

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Review
#344924 Review #344924 is a subjective opinion of poster.
Product
Proflowers Arrangement
Scheduled a delivery on Friday, September 7th for Sunday, September 9th - son getting married and wanted to send he and fiance a surprise before the wedding!! ProFlowers called 3PM Sunday to tell me that they could not find 2 of the flowers shown for the bouquet I...
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1 comment
jhernandez
#544786

We apologize that our florist dropped the ball. We work really hard to ensure that all of our deliveries are made as they were ordered. If in this case, we let you down, we'll make it right.

If you haven't gotten this resolved to your satisfaction, please let me know and I'll make it right for you. Send me an email or give me a call with your order number.

Steve K

ProFlowers

cssocial@providecommerce.com

888-855-3486

Review
#344510 Review #344510 is a subjective opinion of poster.
Product
Proflowers Bouquet