ProFlowers Reviews and Complaints

Sent two dozed dipped strawberries to my wife who is a nurse. It's "week of the nurse" and a big deal for them. They ended up delivered to the loading dock and left there. Paid extra for the "before noon" delivery and she has still been unable to locate them at the end of her shift. Now the $85 strawberries are going to rot in the box. I called proflowers about it and they said it's common practice to just drop them in the hands of the hospital mail room and leave. Wish there was a note about that on the website! They also said it's the same way with flower delivery. Lesson learned. Watch out for hospital deliveries. Seems like that is a big chunk of their business (shipping to sick people in the hospital) and they don't even care if the delivery even makes it to the recipient. Pretty bummed.

I went online to order with the mother's day radio promotion and at the time of checkout discovered that they were charging me for a supposed "free" vase. So I had to start all over and select the free vase again. Keep in mind I was trying to order 3 different arrangments so this was a total pain. Then I got to the total again and found they were charging me this time for extra delivery fees. So I started all over again. The third time I was being charged for "free" vases on multiple orders. Keep in mind that each of the 3 times I did this I had 3 different totals. I finally gave up. What a scam.

I order 3 items to be delivered to my mother and sisters, who will be together on mother's day. My order cost increased 50% with the standard delivery and the guarantee delivery charges even though I chose all flexible delivery dates. Also know that there is a shipping and care charge. I had to speak with two different customer service reps. One who told me that "promo codes" could be there when you start your order and disappear before you complete your order. "It just happens, that way" was the comment. I also asked to speak with a supervisor, to voice my dissatisfication, to be told that they are pretty busy and you will have to wait 5-10 minutes. I said fine, I really want to speak with some and was told that everyone was busy. I would not recommend PROFLOWERS to anyone.

these creeps advertise a flower arrangement for X dollars & then AFTER the entire ordering process & AFTER CHECK OUT they send you an email adding shipping fee, care & handling AND "guaranteed delivery date" will be an EXTRA $30.00!!! Nowhere in the ordering process did they state anything about all these charges - I expected there might be a delivery fee but not AFTER all was said & done. If that weren't enough then the bastards don't allow you to make any changes to the order! And it gets better - you can't CANCEL the order either! I'm taking it up with my CC company in the morning.

On Friday, May 4th I ordered a plant for my fiance and scheduled it for same day delivery to his job. I knew I would have to pay expedited charges, but a $40 plant ended up costing me $65 total. I agreed to pay it so that it would arrive based on the "guaranteed" time frame. The website showed a green plant with calla lilies, and various greenery...beautiful and masculine. The 1st issue is that the plant arrived nearly 1.5 hours outside of the time frame. My fiance sent me pictures of his "gift" which turned out to be a child's multi-colored easter basket with non-flowering daisies....looked like a *** garden! I immediately called Florist Express, ProFlowers sister company and complained. I was advised a redelivery would be scheduled but that the recipient had to bring the original, incorrect plant home with him for an exchange of the right plant. What!?!? Anyway, he did. The supposed redelivery never took place. The next day, Sunday, I called and complained again. I was then told that they could not redeliver the plant because it was in a different city than the original delivery location! If I wanted a 2nd redelivery, my fiance would have to bring the wrong plant BACK to the original delivery location. At this point, I had had it! I canceled the order, demanded a full refund and spoke with the Cust. Serv. Supervisor, Ashley. I told her any company that makes the recipient of a gift have to inconvenience his/her self in order to help that company correct THEIR error obviously is not on the ball. She apologized agreed to provide a full refund and a $20 credit for future purchases (yeah right). I also asked for an email address so that I could show her what we received for $65, which she provided. Today, Monday May 7th, my fiance called me from work advising he just received a call from Florist Express advising the redelivery (I canceled) was on the way and to have the original "*** garden available for exchange! Are you kidding me? ProFlowers, should drop the "Pro" from their name and call themselves, NoFlowers...4 days after the expected delivery date my fiance has nothing to show for it. Thanks...never EVER again!

First of all, ProFlower sucks. They have the worst people in customer service and they refuse to do their jobs. I just order flowers a couple of days ago and just found out the flower where dead. So I am trying to cancel my mother's day orders and they say I can't because the system already processed the order. Their site says you have til the 5th to cancel any order being delivered 8th-13th. Which my order was suppose to be delivered the 11th. They refuse to cancel. Guess I will get my bank to refuse the funds and go somewhere else to get my flowers. Do your jobs or get another job.

I made an order in good faith and these idiots hammered my inbox with 2 - 3 emails every day. I "unsubscribed" and got an email saying I would be removed in 1-2 weeks. REALLY? It took one order to start the flow but it takes 2 weeks to stop? Then the idiots sell my email to other spammers! What a bunch of tools! I willl never do business with them again. Now I have to put one hundred words in this post to get it posted. Really? Now I am pissed at Pissed Consumer! Shorter posts are more easily ... Finally reached my 100 word minimum!