Not resolved
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Turnaround Time
Value for money

On April 30 I ordered flowers for Mothers Day to be delivered May 10 (Friday before). On the delivery date, no flowers.

I called Pro Flowers and was told they were out of the ones I ordered and had rescheduled delivery for the Tuesday afterward. I had not received any email notices about this. I have a broken foot and am non weight-bearing so was not able to get out to try and find flowers anywhere else. Our Mothers Day was ruined.

I requested a refund - which they did oblige. I received an email asking if I wanted a different bouquet of equal or lesser value - which I had already declined when we spoke, so I did not respond. On Tuesday May 14 I received an email saying my flowers had been delivered. I looked outside - no flowers.

The email had a wrong address, so I asked a family member to go across town and find the address and see if the flowers were there. They found the address, it was a vacant small business building - no flowers.

Then today I find they had RE-BILLED me for the entire amount!!!SO WRONG ON SO MANY LEVELS!!! Can NO LONGER recommend Pro Flowers to ANYONE!!!!

Reason of review: Problem with delivery.

Monetary Loss: $85.

Preferred solution: Let the company propose a solution.

I didn't like: Entire experience was a nightmare.

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