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Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money

I was furious while writing my initial review but my point with my complaint is that I was on the phone for an hour with some foreigner who could not understand me and who I could not understand. The company reduced the initial shipping charge after I continually questioned the many added on charges.

They tried to nickel and dime me where the amount they wanted to charge my card was equal to the coupon I purchased in the beginning. After I received the confirmation email, I noticed the addressee (who's name I spelled out to the company rep) was misspelled. So I had to call again to correct it.

The rep with whom I spoke was short and rude. I will NEVER EVER do business with ProFlowers again!!

Product or Service Mentioned: Proflowers Customer Care.

Reason of review: Poor customer service.

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