Not resolved

my last order was for valentines day,supposed to be free shipping that day but I still got billed 12.99 plus 3.00 handling fee . every time I order from pro flowers they find a way to alter the fees so I end up paying more!!

this is the third time I recall so strike three pro f,youre out! this order was for a hoya heart plant , I have called customer service three or four times,at least twice got someone who couldn't hardly speak English so I don't know where they outsource their service. I have called customer service before and just like before got absoloutly no satisfaction!! I am done with pro flowers!

would not order again if it was free because customer satisfaction is important,at least to me! well at least I will get this satisfaction,woody in wa.

Product or Service Mentioned: Proflowers Delivery Service.

Reason of review: Poor customer service.

Preferred solution: i will not order from pro flowers again.

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