I ordered a bouquet from ProFlowers for my mother in law for Mothers Day only to get a surprise email 2 days before it was supposed to be delivered saying the order had been cancelled. I had to call the help line just to find out why.
Supposedly all thelocal florists were overbooked. Yet, ProFlowers still took my $$ and cannot provide a refund for 3-5 business days. Which means I'm out a mothers day present AND $60. Thanks ProFlowers..
For nothing. I will never use you again. When I asked the customer service rep to be compensated in some way to use pro flowers again, he more or less scoffed at me.
After ten minutes on hold I was told there was nothing else that could be done. Why can't ProFlowers check availability before accepting payment??
Product or Service Mentioned: Proflowers Bouquet.
Monetary Loss: $60.