ProFlowers
Reviews and Complaints
Unfortunately ProFlowers has moved their customer relations service to an Asian country where the employers do not speak english, So good luck with your service unless you speak Mandarin !
Disappointed
Wife’s birthday flowers never arrived
NoFlowers
Two bad deliveries
Preferred solution: You should refund Robbie Cook the gentlemen who sent them
Failed to deliver on Valentines day
Ordered roses on Feb 11 to be delivered Feb 14 to wife at her work. All over website it says get flowers on Valentines day.
Did checkout and got to see all the fees that are not advertised more than doubling the advertised price. Part of fee is "Guaranteed Delivery on Valentines Day." I paid it. On Valentines day I received an alert that ProFlowers handed the package to a UPS processing center 300 MILES AWAY. Expected delivery date is Feb 15.
My nice romantic gesture to my wife is now a stress and disappointment experience. I mean I ordered "Valentines Day Flowers," NOT "day after" flowers. I called their toll free (800-580-****) many times. All options to talk to someone immediately hangs up.
That means they know they screwed people over and are not taking calls because they are in hiding. DO NOT order from this company.
I want to let as many people know in the hopes of putting ProFlowers out of business. That's the capitalist way, the bad companies like PRoFlowers should go out of business for failing their customers.
- Assortment of flower options
- No customer service
- Hidden cost
- Delivery
Preferred solution: Full refund
Company changed and now it has no daytime options as in... afternoon, before noon or after 5pm, so i called to inquire,
- Prices
- Horrible website no-one could speak english at their phone line
Product disappointment
- And not as pictured
Preferred solution: Credit the full amount paid, AND deliver at NO cost, what they should have delivered to begin with.
Couldn’t deliver for Grandma’s Christmas!
Proflower really doesn't care
- Communiction
- Deliver
- Customer service
Preferred solution: better customers service, better customer response with problems, full refund
Bad experience with Proflowers company
Online order
Preferred solution: Full refund
Worst service
Wilted, slimy flowers arrived to the mothers!
A bouquet of dead flowers
I arrived home at 4 pm to a box of flowers for Mother’s Day - flowers inside were wet and dead except for three, The three drooped 3 hours later despite water, cutting the ends and the flower food. Pro flowers used UPS for delivery, no controlled environment - no guarantee flowers stayed at correct temperature to preserve flowers until delivery.
I asked that refund be sent to my son but the remaining issue is what the company is doing to assure this never happens again- let me guess- nothing. I will never encourage anyone to use them again and I’m posting on Facebook- Profliwers has a known issue around poor quality and their choice is to do nothing. The problems for this company go far beyond the dock zen dead fliers u just threw away 4 hours after they arrived...
they will never have my business and I will tell every person I know about this experience. I se nothing being done to improve and therefore respond accordingly.
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
谢谢.