Not resolved
Customer service
Delivery Service

I received beautiful flowers from ProFlowers but no card. I know who they are from but want to know what was said on the card.

I called customer care and spoke with Angelu, after many attempts for clarification I asked to speak with someone in the US. I was informed that I could not be transferred to the United States. I again asked a supervisor to transfer me to the United States and he (Jack) advised that he could not transfer me. I found another number to call while speaking with Jack and advised I would try that phone number.

When I called the second number I spoke with Felix and he helped me without any issue.

Please consider better training as my frustration level was through the roof until speaking with Felix. Have a good day.

Product or Service Mentioned: Proflowers Customer Care.

Reason of review: Poor customer service.

I didn't like: Customer service, No card had to deal with customer service.

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