Contact ProFlowers Customer Service
How to Reach a Person at ProFlowers
Verified Contact Information
Toll-Free Number:
-
1-800-580-2913
wecare@customercare.proflowers.com
socialcs@sm.proflowers.com
ProFlowers Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
Most Popular ProFlowers Phone Number
1 (800) 580-2913
Average Hold Time
00:02:37
Average Calls duration
5 minutes
Most Popular ProFlowers Email Address
wecare@customercare.ProFlowers.com
ProFlowers Live Agent Availability
23% of callers successfully reach a real person
Issue Resolution Rate
Low (20% reported full resolution)
ProFlowers Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
| Most Popular ProFlowers Phone Number | 1 (800) 580-2913 |
| Average Hold Time | 00:02:37 |
| Average Calls duration | 5 minutes |
| Most Popular ProFlowers Email Address | wecare@customercare.ProFlowers.com |
| ProFlowers Live Agent Availability | 23% of callers successfully reach a real person |
| Issue Resolution Rate | Low (20% reported full resolution) |
| ProFlowers Customer Service Rating | 4 out of 5 |
| Overall Customer Sentiment | Mostly satisfied |
| Contact Method Distribution | 74% phone, 26% email |
| Common Reasons for Contact | Request for information, product/ service, shipping and delivery |
| Customer Effort Score | Medium Effort |
| Prepare before the call to ProFlowers | Email, order id or tracking number or first and last name |
Contact Information
ProFlowers Website:
ProFlowers Help Center:
Corporate Office Address:
ProFlowers
4840 Eastgate Mall
San Diego,
California
92121
United States
Summary of ProFlowers Customer Service Calls
295
TOTAL
CALLS
CALLS
04:34
AVG CALL
DURATION
DURATION
20%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call ProFlowers?
Shipping and Delivery Question:
- “Time of delivery”
- “Missing order”
- “Delivery issue”
Request for Information Question:
- “Customer representative”
- “Want help with the the tulips my son sent me for morhers day”
- “Speak to person”
Product/ Service Question:
- “Problem with an order”
- “Mothers day gifts came in horrible shape.so disappointed!!”
- “Problem with flowers delivered for Christina Gorham g o r h a m I need replacement”
Return/ Replace Question:
- “Change recipients name”
- “Need to correct order address”
- “Change address”
Payments and Charges Question:
- “To see if you accept check payments”
- “Recent online order overcharged”
- “Charge on my card”
Refund Question:
- “Refund of non delivered flowers”
- “Refund”
Activation/ Cancellation Question:
- “Cancel & Refund”
- “Canceling 1/2 of an order”
- “Cancelling my order”
Cards Question:
- “Wrong credit card”
- “My card charged for something i didnt order”
Staff Question:
- “The call was not helpful, they are so rude and very disrespectful it's was a mistake ordering from them. Worst customer representative I have experience in my life.”
Website/ Application Question:
- “I just made an order online that I want to cancel”
Other Question:
- “Order Mother’s Day flowers for my daughter”
- “Cannot order on line”
- “Advertisement clarification”
Compare ProFlowers Customer Service To
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
ProFlowers