ProFlowers Phone Numbers and Emails

Toll-Free Number:

  • (800) 580-2913
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ProFlowers Emails:

Customer Service
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ProFlowers Customer Service Overview

The aggregated data is based on calls made from website and questionnaires provided by users.

  • ProFlowers Customer Service is rated at 1.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    71% phone 29% email
  • The best phone number to call ProFlowers is 8005802913.

  • The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Saturday. The average call time is 4 minutes.

  • Be prepared for the call as ProFlowers may ask you for the following information to identify you as a customer: email, order id or first and last name.

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Contact Information

ProFlowers Website:

ProFlowers Help Center:

Corporate Office Address:

4840 Eastgate Mall
San Diego, California 92121
United States

ProFlowers Rating Based on 407 Reviews

Rating details

more details
Customer service
Exchange, Refund and Cancellation Policy
Discounts and Special Offers

Rating stats

Rating trend

How Good is ProFlowers's Customer Service?

Ainsley Nny
Ainsley Nny
Feels Disappointed | Feb 16, 2024

I didn't get my order they never delivered it who signed for the package the camera showed that it was not delivered nothing was dropped for me and my boyfriend was still charged again after calling them for a refund

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Hiroki Dah
Hiroki Dah
Feels Neutral | Jan 28, 2024

I had to insist on same day delivery but the service rep responded quickly and appropriately. The delivery did happen that same day but about 3 hours later than I requested.

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Summary of ProFlowers Customer Service Calls

04:20 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call ProFlowers?

Shipping and Delivery Question:

  • “Has my order been delivered?”
  • “Flower delivery that was promised this past Friday”
  • “Ck.on. delivery”

Request for Information Question:

  • “Question about using s gift certificate from gropoun”
  • “Status Update”
  • “Help with ordering”

Return/ Replace Question:

  • “Waiting for replacement order to be delivered”
  • “Replacement flowers”
  • “To change an order”

Payments and Charges Question:

  • “To see if you accept check payments”
  • “Recent online order overcharged”
  • “Charge on my card”

Product/ Service Question:

  • Ordering flowers but internet not working
  • “Damaged product”

Activation/ Cancellation Question:

  • “Cancel & Refund”
  • “Canceling 1/2 of an order”
  • “Cancelling my order”

Refund Question:

  • “Refund”

Cards Question:

  • “Wrong credit card”
  • “My card charged for something i didnt order”

Staff Question:

  • “The call was not helpful, they are so rude and very disrespectful it's was a mistake ordering from them. Worst customer representative I have experience in my life.”

Website/ Application Question:

  • “I just made an order online that I want to cancel”

Other Question:

  • “Received flowers from unknown sender”
  • “Never got flowers”
  • “Problem with order”

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