State: District Of Columbia Product: Proflowers Delivery Service Clear all filters (8 of 209 reviews match)
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I heard on DC101's Elliot in the Morning for a promotion with Proflowers to get Roses for $19.99 for Mother's day. You go to the website and enter Elliot into the Passcode box and you'll get $20 roses. When you start the ordering process they will show...
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3 comments
jhernandez
#651975

If you have not yet received a resolution regarding this issue, please reach out to us at socialcs@sm.proflowers.com & we will work to make this right for you.

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Review
#406671 Review #406671 is a subjective opinion of poster.
Service
Proflowers Delivery Service
Loss
$20

ProFlowers in Washington, District Of Columbia - Unbelievable HORRID Experience!

Don't bother with paying for next day AND extra for morning delivery unless you have 45 minutes to WASTE on the phone while they follow up with whatever florist they are using and frustrate the heck out of you. The customer service rep first. 1. Requested confirm delivery - the flowers had been delivered...on the porch of a legitimate business! (btw no porch at the location)(wait 18 min) 2. The flowers had in fact NOT been delivered and they could not guarantee delivery time.(wait 10 min) 3. When I asked to speak to a supervisor the rep left me on hold for 25 min. I had to use my other line to call back and explain how furious I was. Total hold time 54 min. What a Crock!!!
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1 comment
jhernandez
#651995

If you have not yet received a resolution regarding this issue, please reach out to us at socialcs@sm.proflowers.com & we will work to make this right for you.

Review
#399903 Review #399903 is a subjective opinion of poster.
Service
Proflowers Delivery Service
Loss
$93
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  • Harshad number

Proflowers

Never ever order flowers from ProFlowers. I schedule a week in advance to have flowers delivered to my husband's office on the day of his birthday. He did not receive flowers. I called ProFlowers and he representative stated the subcontractor told her they were unable to deliver to the residence. First and foremost the delivery address was a business and secondly the office is open for 9 hours with a receptionist at the front door. If you are looking for gorgeous flowers, honest and timely delivery, go to Corolla and Calyx. They are worth every penny. I normally utilize this company but decided to try something different. Never again.
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1 comment
Anonymous
#557079

I apologize for not being able to meet your expectations on your order. I understand the frustration you have expereinced.

We want to make it right for you. If you can please email us at cssocial@providecommerce.com we will review your order and make sure something is done for you.

We look forward to speaking with you. -Mike @proflowers

Review
#350373 Review #350373 is a subjective opinion of poster.
Service
Proflowers Delivery Service
Loss
$80
Here is my note that I just sent to Pro Flowers: Just a note let you know how disappointed I am, as a current (now former) customer. I ordered flowers for my Mother's birthday on March 14th, for delivery on April 10th (her birthday was on the 11th). The flowers were...
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1 comment
Anonymous
#464797

Steven, I understand your frustration and what to do the best I can to rectify the problem. Please contact me at 888-855-3486 or email us at corporate@customercare.providecommerce.com.

We look forward to being in contact with you. -Mike

Review
#311594 Review #311594 is a subjective opinion of poster.
Service
Proflowers Delivery Service

ProFlowers SUCKS

Proflowers, constantly screws up orders. They will mess up address and then send people DEAD flowers. I WILL NEVER USE PROFLOWERS AGAIN. They will also not deliver all that is advertised, that the consumer undoubtly pays for and then won't compensate you correctly for their MESS-UP. I wills tick with 1-800-Flowers. Proflowers is inefficient, it has horrible customer services and their delivery practices are just insanely inefficient. I placed an order with 1-800-Flowers on the same day that I placed 2 orders with Proflowers and the delivery with 1-800-Flowers was ontime, fresh and NO ISSUE AT ALL!! To compare, 1-800-Flowers is who I will go with for now on.
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4 comments
Anonymous
#300568

It seems I not the only one receiving poor customer service, Mr. Merola.

You should be ashamed. See comments.

jaynee h
#300316

I am sorry for your experience with ProFlowers. I would like to look into this for you.

Please call 866-526-9426. Sallie

Andrea
#283088

I agree 100%. It's funny how many ads they have all over this "complaint" website!!

Anonymous
#283051

I just received my wife flowers at our office and there was only 22 flowers of 24 and they are ugly as HECK! I called ProFlowers and atleast they are sending another batch tomorrow to make up for the screw up!

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Review
#235993 Review #235993 is a subjective opinion of poster.
Service
Proflowers Delivery Service
Reason of review
Problem with delivery

ProFlowers in Washington, District Of Columbia - Pro Flowers did not deliver. Did not let me know either. Had to call to find out.

Pro Flowers took my order and my money and did not deliver the product I ordered. The second day I called and they told me they did not know why it did not ship (cupcakes for my daughter's weekend hosts) Told me they sent an e-mail of a replacement delivery (which I never received). The hosts never received it either, whatever it was. ProFlowers could not tell me what the substitution was. Does not seem to be a very reliable company. A Huge dissappointment! My daughter was a guest for the weekend at a friends house 5 hours away and we wanted to extend a little appreciation. Now we are empty-handed.
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2 comments
jaynee h
#300176

I am sorry for your experience with ProFlowers. I would like to look into this for you.

Please call 866-526-9426. Sallie

Anonymous
#245421

The same thing happened to me last year at Val Day. My wife and daughter didnt get any flowers. They told them to come by fedex and pick up TWO DAYS LATER.

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Review
#216577 Review #216577 is a subjective opinion of poster.
Service
Proflowers Delivery Service

ProFlowers in Washington, District Of Columbia - NOT IMPRESSED! WILL NEVER, EVER USE AGAIN!

I ordered flowers two days before Mother's Day to be delivered on Saturday 5/8/10. I received a confirmation email stating that the flowers would be delivered on 5/8/10 between 9 am and 6 pm. When I called my mother Saturday night, the day of delivery, the flowers never showed, no phone and no email. At 8:30 pm that same night, I called their 1-888 number and was told the flowers could not be delivered because there was not a local florist able to handle the order. They had two days to figure this out and out of courtesy, they could have called or emailed to let me know so I could make other arrangements. I demanded a full refund ASAP and then filed a complaint with the Better Business Bureau. Upon filing my complaint with the BBB, there were numerous other complaints against this company; I wish I would have done some research beforehand. I will NEVER use this company again, nor will I refer anyone I know to them. This is a scam company all the way around! I hope and pray in this economy, their doors will be permanently shut.
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5 comments
Anonymous
#143784

This is an update. It's the 15th and they've provided a variety of reasons why the order could not be delivered. I'd like to sue them.

Anonymous
#143783

This is an update. It's the 15th and they've provided a variety of reasons why the order could not be delivered. I'd like to sue them.

Anonymous
#143314

Proflowers's flowers died way too early, what a total rip off. Never again.

Anonymous
#142454

Same thing, they keep offering to deliver the flowers at a discount and with an upgrade... They still can't seem to get the flowers delivered! Is there a consumer group or agency I can call about this?

Anonymous
#141789

The exact same thing happened to me, thanks for dishonoring my mother on her day.

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Review
#181505 Review #181505 is a subjective opinion of poster.
Service
Proflowers Delivery Service
Proflowers ripped me off. Proflowers sent an empty box for my fifth anniversary. I ordered flowers for my anniversary and proflowers sent and empty box. I will not use this service again. They wanted to refund my money but how about rectifying what you did refund...
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5 comments
Anonymous
#1431461

I ordered flower for my girlfriend on valentines and those were the worst roses I ever bought never again will I buy flowers from them .

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Review
#161141 Review #161141 is a subjective opinion of poster.
Service
Proflowers Delivery Service
Loss
$117

Contact ProFlowers Customer Service

Website:
www.proflowers.com
Mailing Address:
Customer Service 4840 Eastgate Mall
San Diego, California 92121
United States
Phone:
(800) 580-2913
All ProFlowers Contacts

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