Not resolved
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Turnaround Time
Value for money

My Mothers Day flowers last year looked like they had been run over by a truck! I called to complain and have my son, who lives across the country, get a refund.

The request was denied and said they would issue a credit only if they received the complaint from him (the sender). Would you want to tell your son that his Mothers Day flowers looked like ***!? Lousy flowers . .

. Lousy customer service. It's a shame when these flower delivery services make promises for beautiful arrangements and then they deliver something that they certainly would not give to their loved ones themselves.

I will never send gifts for special occassions from Pro Flowers but a gift of sweets through Amazon's many vendors. With Amazon, if you are not totally satisfied with a product they will happily make it right.

Product or Service Mentioned: Proflowers Flowers.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $50.

Preferred solution: Let the company propose a solution.

I didn't like: Poor customer service, Being lied to.

Company wrote 0 public responses to the review from Apr 22, 2017.
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