I ordered a lush looking mum in a ceramic turkey for my Mother-in-law for Thanksgiving to use as a center piece for our family gathering.Luckily I was there to see it the day after it was received.
I was SHOCKED!! And embarrassed at the pitiful little mum that was delivered. She lives out of state and I never would have known. THEN....I contacted them and they offered to send replacement flowers of my choice so I had them sent to me.
I picked the date, filled out their form and waited. No flowers. Two days later I received an email saying my flowers had been delivered that day (2 days late) but they had not!! Still no flowers.
I called the company and they wanted to give me a credit for more flowers. HAHAHA!!
I did get my money back and everyone I dealt with there was very nice and apologetic, but I will not ever order from them again.I am spreading the word!!
More Review Details
|Exchange, Refund and Cancellation Policy|
What I liked
- Nice staff
- Money returned
What I disliked
- Poor quality of flowers
- False advertising
- Reason of review:
- Not as described
- Product or service
- Proflowers Giving Thanks Turkey Mum
- Review category
- Flowers / Florist