I have both sent and received flowers using pro flowers several times over the years. The quality of their flowers range from ok to terrible.
To their credit, I have complained when the flowers were terrible and received a credit and one time replacement flowers. But I shouldn't have to complain about the quality of their flowers. Its embarrassing to send flowers when they show up looking bad and are then dead in days. Often the sender doesn't know because the recipient doesn't want to complain.
They are not the only store that does it, but its terrible how they entice yo with offers of flowers at a reasonable cost and then you find that shipping and handling are so high that you might as well buy a larger bouquet Don't waste your time, just find a local florist and use them. Or one of the major box discount stores sells great flowers if you don't mind spending a bit more to get a huge number of flowers that look better and last longer.
Product or Service Mentioned: Proflowers Roses Flowers.
Reason of review: Bad quality.
Monetary Loss: $50.
Preferred solution: Full refund.