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Don't use ProFlowers

My wife just got the flowers I sent for our sons to her for mother's day - and they were dead, broken, wilted - completely ruined her mother's day. None of the flowers were in the water, and now she has to clean up the mess the flowers left all over her floor. She lives in California and I live in Virginia, so its not like I can go to the store and get her fresh flowers. That is what I thought I was buying from ProFlowers, but I sure was wrong. It won't happen again - she told me next time just give her a gift card. Thanks ProFlowers for screwing up.
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Review
#842292 Review #842292 is a subjective opinion of poster.
Product
Proflowers One In A Million Bouquet
Reason of review
Bad quality

They need to lock dis *** website down | ProFlowers review from Atlanta, Georgia

First dem rip me off wid the shipping and delivery. The bastards charged me for guaranteed delivery when i selected standard delivery. So i call dem to find out why dem double charge me. The incompetent customer representative lie to me and tell me seh he gonna escalate it to him supervisor and then call me back do give me a partial refund. The ole liard boy never call me back. The next day i track the delivery on the UPS website and i even call dem to find out where di flowers dem. All now the flowers dem no deliver. I tell you i wanted to curse some Jamaican bad words but me hold mi tongue.
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1 comment
jhernandez
#610065

If you have not already receieved a resolution on your order please send me your order details at cssocial@proflowers.com. I will make sure you are taken care of for your order.

I look forward to hearing from you. -Mike @ProFlowers

Review
#384352 Review #384352 is a subjective opinion of poster.
Product
Proflowers Flowers
Reason of review
Problem with delivery
Loss
$45
Tags
  • The Delivery

Terrible arrangement | ProFlowers review from Atlanta, Georgia

Had a dozen long stem roses delivered to wife's job. It came in a box. Roses were small and not arranged. One of the roses was broken. My wife had to cut open the box, unwrap the small roses, fill the overly large cheap looking vase with water and arrange the roses herself. Thanks for ruining her day. Flowers look nothing like what is pictured. I could have got a better looking arangement from Walmart at a quarter of the price. Will never use this company again and will advise other not to as well. Thankfully with this type of service, they will be out of business soon.
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1 comment
jhernandez
#610076

If you have not already receieved a resolution on your order please send me your order details at cssocial@proflowers.com. I will make sure you are taken care of for your order.

I look forward to hearing from you. -Mike @ProFlowers

Review
#384222 Review #384222 is a subjective opinion of poster.
Product
Proflowers Arrangement
Loss
$117

Arranging your own flowers | ProFlowers review from Atlanta, Georgia

I ordered flowers for my mother for Valentines day from her grand kids..She received them on time, but received them unarranged!..She had to take them out of a box, cut them, unwrappe them, put them in a vase that I paid for, arrange them, put water in them, *** she could have grown them herself if she wanted to do all of that! What am I paying for, I usually would order from her local florist, but this time I decided to try Proflowers, never again and I would be sure to tell all my friends about how lazy they are..it spoiled the surprise and I am 1 disappointed customer!
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1 comment
jhernandez
#610094

If you have not already receieved a resolution on your order please send me your order details at cssocial@proflowers.com. I will make sure you are taken care of for your order.

I look forward to hearing from you. -Mike @ProFlowers

Review
#384203 Review #384203 is a subjective opinion of poster.
Product
Proflowers Arrangement
Tags
  • Valentine's Day

Do Not Trust Their Cunsumer REPS. | ProFlowers review from Atlanta, Georgia

At Christmas I wanted to send flowers to my daughter in Boston. I cl clicked on a Pro Flowers web site offering a 30% discount. I entered my email address & was informed that I qualified & that the discount would be applied at check out. The cost of the flowers was about $50 but by the time I reached checkout this had become $76.27. They threw in two delivery charges amounting to about $20 plus a 12% sales tax. So before I clicked the laast step, I called customer service on their toll free number. I told the agent, who said her name was Sabrina, my story and said there was no way I was going to pay that much. She said not to worry & made a big deal of getting out her calculator. She then said go ahead & click on the final step & I will adjust the cost so it will be $55.99. I said I could live with that. She advised me that it would take a few days to adjust the amount. This occured on DEC 20th & the charge shows as $76.27. Pro flowers sent me an email for me to review ther performance & I told them essentially what I'm saying here plus the fact that I would never use them again. Obviously they do not read reviews and even though & advised them never to send me another email, I get an email almost every day. Wish I had visited this site before I used them.
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1 comment
jhernandez
#600356

We apologize that the order was not billed correctly, please email us at cssocial@providecommerce.com so we can research this order and ensure a proper resolution. We can also assist with unsubscribing you to our emails if you are still receiving them.

Thank you,

Amy

Review
#375598 Review #375598 is a subjective opinion of poster.
Service
Proflowers Delivery Service
Tags
  • toll free number

Charged for delivery date, did not happen | ProFlowers review from Atlanta, Georgia

ordered rose bouquet for dec 21 delivery; was charged a fee for the guarantee,,, never hapeened is 24 dec not delivered yet. so been on trruck or whse this freezzing weather,. cannot seem to get in contact with proflowers judy solovei. litchfield maine. 2 dozen roses, ordered dec 18 2012, to be delivered dec 21 2012; delivery fee charged also fee for guaranteed delivery charged. I was one of pro flowers first customers,have had issues before, but this now is the last time i do business with them. i am at a loss to recomend but are several other on line servic es.
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2 comments
Anonymous
#588569

very impressive when companies care enough to address complaints like this! especially when these write ups are so one sided.

jhernandez
#585849

We apologize for the delay in delivering your gift, if the resolution was not satisfactory, please sent us an email at cssocial@providecommerce.com, my team can assist you with this. -Amy

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Review
#369998 Review #369998 is a subjective opinion of poster.
Product
Proflowers Bouquet
Loss
$50

ProFlowers just sucks!!

I ordered 3 rose bouquets for 3 different women in my life for valentines Day; wife, mother and ex wife. Worst mistake! If you expect to get quality and a visually appealing product, it won't come from these guys. You won't see these descriptions on any of their ads. Roses were tiny, miniatures. Very, very cheap. Delivery was via UPS in a *** brown box. Open the box and there are the roses and the vase. Just not a good presentation and I won't be ordering. Be nice if they simply mentioned, "these are miniature roses delivered via parcel post.
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1 comment
jhernandez
#431691

I apologize for your disappointment with our roses. We stand by our product, and you should have received the full beautiful roses that were pictured in our advertisement.

Please contact us at 888-855-3486 so that we can make this right. Luke

Review
#297334 Review #297334 is a subjective opinion of poster.
Product
Proflowers Flowers

Proflowers horrid tuilp bouquet made me cry

My husband used Proflowers to send me a Valentines bouquet today. I received a wad of limp, torn foliage, and bruised, withered buds. There were a few purple tips sticking out of the foliage, which I determined to be irises after he showed me the photo of what he thought he was sending. They were so sad it made me cry. I got some stems at the grocery so we don't have to explain that mess to everyone who comes in the house. I can't believe I expected them to look nice after they sat in the water and plant food for four hours. I've seen MUCH nicer in the 75% off bin of past due buds in the grocery store.
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1 comment
jhernandez
#431733

We're sorry you had a bad experience; that isn't typical of our service. We guarantee our flowers to not only arrive in good condition, but to stay fresh for seven days.

Please give me a call and I'll make it right for you. My number is 866-526-9426 -Steve

Review
#297200 Review #297200 is a subjective opinion of poster.
Product
Proflowers Bouquet

Wrong Flowers and Delivery Place | ProFlowers review from Atlanta, Georgia

I ordered flowers, roses last week for my mother. and instead she received a small bouquet of growers choice. In addition, your advertisement is deceitful. You advertise roses in a vase for $ 22.49 or $ 29.99 and when ordered, only the flowers are for that price, the vase, shipping and taxes are not included, this is not an honest advertisement. I will not purchase from you again. I am very disappointed. Needles to say, I am a very dissatisfied customer who will not purchase from ProFlowers again. You need to change your advertisement tactics and inform the consumer of exactly what they are paying for.
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1 comment
Anonymous
#427592

We’re sorry for your experience; this is not typical of our service. Please contact me at 888-855-3486 and I will make this right.

Review
#294809 Review #294809 is a subjective opinion of poster.
Product
Proflowers Bouquet

Contact ProFlowers Customer Service

Website:
Mailing Address:
Customer Service 4840 Eastgate Mall
San Diego, California 92121
United States
Phone:
(800) 580-2913
All ProFlowers Contacts

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False Advertising | ProFlowers review from Atlanta, Georgia

False Advertising - ProFlowers review
"Buyer Beware False Advertising Florest Express is a Scam. I did not receive what I ordered and very unhappy. "Florist Express offers a 100% satisfaction guarantee. If you are not satisfied with our service for any reason feel free to contact us. We will either refund your money or redeliver a new product depending on the situation. The choice is yours!" This is false and untrue. Sure they will give you a 15% discount coupon on your next order. When I told them I would never order from them again they offered me a 20% discount. All I wanted was the flowers I ordered to be delivered correctly and I guess they can't do that. I ordered an arrangement of roses, lilies and alstroemeria and got daisies, lilie buds and roses barely open. They blamed their supplier again and again. But NO REFUND or REDELIVERY. Where is that 100% guarantee?"
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3 comments
edwebmaster
#444418

Once I complained to the BBB, ProFlowers head office got in contact with me and refunded my money.

Thanks !

Anonymous
#419774

File to the better business bureau.

Anonymous
#419296

I PLACED AN ORDER THAT ARRIVED LATE AND WITHERED. I CALLED TO COMPLAIN.

WAS MAILED A COUPON CARD . I TRIED TWICE TO USE IT AND IT NEVER WORKED.

I REFUSE TO ORDER THRU PRO FLOWERS EVER AGAIN AND WILL NOT EVER RECOMMEND TO MY FAMILY AND FRIENDS.FROM A SCALE OF 1-10 I GIVE THEM A 1.TERRIBLE . I AM VERY VERY UNHAPPY WITH THEIR PRODUCT AND SERVICE.

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Featured
Review
#292376 Review #292376 is a subjective opinion of poster.
Product
Proflowers Flowers