I heard on DC101's Elliot in the Morning for a promotion with Proflowers to get Roses for $19.99 for Mother's day. You go to the website and enter Elliot into the Passcode box and you'll get $20 roses.
When you start the ordering process they will show you a sub-total of $19.99 to give the customer the idea that that is what they will be spending in the end. They then show a calendar for possible delivery dates and the costs to ship on that day. Mother's day said $15 so I went with the day before which said it would only be $5. So as a customer I'm thinking that this order is going to be $25.
You go through the rest of the process by filling out your note and entering delivery and billing info. You then enter your credit card info and on the next page there are FOUR buttons showing "Submit Your Order". These are spread out over the middle of the main page. Nowhere on the main page do you see your order total.
Because I was thinking in my head $25 for the order, I just about clicked Submit. But luckily I stopped when I realized I never saw my order total. Low and behold, in the bottom right hand corner of the window in a tiny box is the itemized list. My original thought of getting flowers for $20 had now doubled to $40.
They charge you 2 different delivery charges. A "standard delivery" charge of $12.99 and then the "Saturday delivery" charge of $4.99. Then there is the "Care and Handling" charge of $2.99. What a complete scam.
What a shady, deceiving, and dishonest way of selling flowers. As a previous customer said, I have no problems spending $40 on my mother for Mother's day, but I'm not going to let this company swindle an extra $20 from me from false advertising.
Product or Service Mentioned: Proflowers Delivery Service.
Monetary Loss: $20.